Nespresso Boutique

As always… amazing service by the Laval Nespresso team!

Atmosphere: 5

Food: 5

Service: 5

First ever visit in a Nespresso store started very badly but ended in a very good service.
When I entered, staff were all gathered together and I had to stare at one of them to get help and repeatedly said Hello to catch his attention.
The lady he sent me to was beyond perfect. Took all the time to explain the differences between the pods sizes and also explained me the fonctions of the machine I received. She saved you guys from me returning my machine that i received for Christmas and buy another brand.
I guess I won’t be that lucky every-time..

The machines are only working with a required account. Does not work even with the account the first time, you have to wait 24hrs ... I asked an employee to pay with a human cashier but was denied the service. Instead, I was asked to wait for ONE employee, running everywhere around the store, as it seems he was the only one that could override the account restriction on the machines. Never going back, took me more than 10 minutes to buy one box of cups. I will switch to Keurig, which you can buy everywhere without hurdles.

Atmosphere: 5

Food: 5

Service: 1

I really appreciate the manager's action when I tried to return my online purchase. Due to the mistake of online transactions the manager nicely explained the differences of online purchase and boutique purchase as well as offering me 5 free sleeves of coffee and let me benefit both online and boutique promotions. This is the best service I have ever received in my life. Best wishes for her and Nespresso.

Atmosphere: 4

Food: 4

Service: 5

Thanks to Rebecca we were welcomed and offered impeccable service in the store! She was very kind, thoughtful and professional! Hats off to employees like her who become more and more rare!

Atmosphere: 4

Food: 4

Service: 5

Just as advertised I guess, rude and unwelcoming. The saleswoman had an attitude and was just arrogant. Will not come back.

Atmosphere: 4

Service: 1

Love it

Atmosphere: 5

Food: 5

Service: 5

Service execrable.

Service: 1

Anthony and Rayanne were really nice and very helpful. I had an amazing experience and will definitely be going there from now on

Atmosphere: 5

Food: 5

Service: 5

No hot chocolate come on and employees are very rude wouldn’t recommend !!!

This was an extremely disappointing experience. As a first-time visitor, I expected some guidance on how the store works (yeah it's not at all obvious). Instead, there was no one to help, everyone just ignored me, and I had to chase down an employee just to get an idea. It was quite an eerie feeling, like if I was invisible. When I asked if I could finally pay for the coffee sampler I chose, I was told to sit and wait.

The process itself is confusing and impersonal. The whole setup felt pretentious and unnecessarily complicated.

Overall, the service was poor, the atmosphere totally uninviting, and the experience quite frustrating. I will return to my French Press and make sure others know about the lack of service and clarity here. Save yourself the trouble and skip this store.

Atmosphere: 1

Food: 1

Service: 1

No service

Service: 1

Terrible service and their dumb machines don’t even work. Once you get the machines to actually work, you need to remember your account information to pay. I just left the store frustrated. Get rid of the machines and bring back the staff like it used to be!!

Atmosphere: 1

Food: 1

Service: 1

I’d like to thank Ragul for his great service at the pick-up counter. After having some issues with my online order, I was told that I would benefit from a promotion by an online representative and that the message would be passed on. This was not the case but Ragul still helped me with this and offered me the promotion that was promised to me. Thank you so much!

Service: 5

This store needs to hire new employees. There are a lot of bad reviews and the response to each is that they take them all seriously and the problem will be addressed. Obviously that’s not the case when I went today. I tried to ask for help at the self check out and someone rudely told me I can’t use it without an account and brought me to the cash. There’s no need to be rude! The concept is not obvious. Plus he didn’t speak any English and I felt he didn’t want to serve me. While I’m waiting, everyone ignored me. I had to ask that I wanted to pay. Then she told me to sit in a line. The first guy brought me to the wrong place! After waiting 10 mins, the line didn’t even move, so I left. What a waste of my time!

Atmosphere: 1

Service: 1