Susie Sans Gluten

I was really excited about having gluten free vegan desert. When I went to the store some time ago, I noticed that the people in the kitchen don’t wear hair nets. When I got dessert and opened the box, I saw hair on it! I know it couldn’t have been me because I myself was wearing a hair net when I opened the box. It’s really important to wear hair nets for this reason, I really don’t know why they are not following food safety protocols.

Atmosphere: 1

Food: 1

Service: 1

I would like to add on to my previous review. First of all, based on the comments that the owner is replying to people's critical/negative reviews, it's pretty evident that shop owner's quality of customer service is poor. Instead of showing empathy and asking to speak with me to resolve any issues, the owner went on to blame me for hair in THEIR cupcakes in their reply to my previous, honest review. I don't even want anything back from the store; I just wanted to let others be informed before wasting their money. When I see defensive replies from store owners that try to shift blame onto customers, it looks unprofessional and bad on the store's part and not the person writing the review. People have better things to do than to falsefy claims of hair in your cupcakes @susiesansglutenlaval. For the record, I have seen people at the shop without hair nets, working at the back when I was at the store 2 years ago. You can't blame customers when in the previous incident with hair, the hair pieces was clearly embedded into the frosting on every single cupcake. It's sad that instead of taking the feedback and working on it; you choose to defend yourself and weaken your credibility. Ew. Ew. and Ewww.

Atmosphere: 1

Food: 1

Service: 1

je le recommande car bcp de produits qu on ne trouve pas ailleurs

Very nice, clean and helpful staff. Went for my wife, lots of choices with prices ranging from low to high. Great desserts too.

Atmosphere: 5

Food: 5

Service: 5

It’s really a paradise for celiac people! If you go on Fridays, they always have a different meal to go! The staff and Susie are really amazing!

Atmosphere: 5

Food: 5

Service: 5

on ne peut se passer de Suzie sans gluten , longue vie

énormément de choix et tout est frais et bon. Les repas spéciaux du vendredi sont un must.

My favorite go to spot in Laval Quebec !! 100 % gluten free , they carry all sorts of stuff from bread to desserts. It’s a one stop shop as they carry in house made items (cinnamon buns to die for) to croissant (from Boulangerie Le Marquis , another gluten free bakery). The owner is a real sweet heart and her baked goods are worth the drive .

Atmosphere: 5

Food: 5

Service: 5

I visited this store some weeks back as i was excited to find a store with Gluten free items. I bought a cheese cake and when I got to the car and opened the container it was full of mold. I was really horrified and I ran back to get a refund. Unfortunately i forgot to take a pic at that moment. There is no manufacture date on the desserts so you will never know when items are best by ( I only realized this after). I think this store needs to starting being more cautious and pay more attention to food safety. I will never visit this store again. So disappointing.

Highly recommended if you like to eat 3 days old pastries. Rude service.

Atmosphere: 1

Food: 1

Service: 1

I went there for the first time today to pick up a few things for my mom. I also picked up two amandines. From the first bite, we knew they were not fresh. We were shocked when we saw MOLD on the bottom as we were eating them. We had to drive back (30 minutes away) and demanded a full reimbursement of my purchases, as we could not trust that the other products were fresh (I brought everything back with me). The manager explained that he had to call Susie for an authorization. Wow, what an unpleasant, rude and disrespectful person. her solution, you may ask? An exchange for other items… as if I was not disgusted with the mold that we ate earlier. She was unapologetic, blamed her employees and even the provider she supposedly deals with for croissants… As I was trying to tell her that she was still accountable for the mold, since it was in HER store, she threatened to call the police on us!
The poor employee felt so bad and apologized even though it was not his fault. I feel bad for them. Her responses to bad reviews and how she always blames the clients says everything you need to know about her poor management and customer service skills.

N.B: her reply will probably imply that we are at fault and she did nothing wrong, like she does to every criticism or bad review, with pure lies.

Atmosphere: 1

Food: 1

Service: 1

If only you could put that all effort in your customers service instead of writing lies about what actually happened.

Atmosphere: 1

Food: 1

Service: 1

Good variety, but pricey

Susie thank you for putting a smille on my daughters sweet face again. This place is our new happy place with desserts that are so delish, they have an awsome Frozen section ,from pizza dough to bread ,wontons and dumplings. Her pistachio raspberry cake is to die fix along with her carrot cake. It’s a visit you will adore.

Atmosphere: 5

Food: 5

Service: 5

just wanted to make a review about AJ! He works in the front serving customers, and is so kind, generous, and excellent at his job! Very friendly. his customer service is great ^^

Atmosphere: 5

Food: 5

Service: 5