Susie Sans Gluten

Highly recommended if you like to eat 3 days old pastries. Rude service.

Atmosphere: 1

Food: 1

Service: 1

I went there for the first time today to pick up a few things for my mom. I also picked up two amandines. From the first bite, we knew they were not fresh. We were shocked when we saw MOLD on the bottom as we were eating them. We had to drive back (30 minutes away) and demanded a full reimbursement of my purchases, as we could not trust that the other products were fresh (I brought everything back with me). The manager explained that he had to call Susie for an authorization. Wow, what an unpleasant, rude and disrespectful person. her solution, you may ask? An exchange for other items… as if I was not disgusted with the mold that we ate earlier. She was unapologetic, blamed her employees and even the provider she supposedly deals with for croissants… As I was trying to tell her that she was still accountable for the mold, since it was in HER store, she threatened to call the police on us!
The poor employee felt so bad and apologized even though it was not his fault. I feel bad for them. Her responses to bad reviews and how she always blames the clients says everything you need to know about her poor management and customer service skills.

N.B: her reply will probably imply that we are at fault and she did nothing wrong, like she does to every criticism or bad review, with pure lies.

Atmosphere: 1

Food: 1

Service: 1

If only you could put that all effort in your customers service instead of writing lies about what actually happened.

Atmosphere: 1

Food: 1

Service: 1

Good variety, but pricey

Susie thank you for putting a smille on my daughters sweet face again. This place is our new happy place with desserts that are so delish, they have an awsome Frozen section ,from pizza dough to bread ,wontons and dumplings. Her pistachio raspberry cake is to die fix along with her carrot cake. It’s a visit you will adore.

Atmosphere: 5

Food: 5

Service: 5

just wanted to make a review about AJ! He works in the front serving customers, and is so kind, generous, and excellent at his job! Very friendly. his customer service is great ^^

Atmosphere: 5

Food: 5

Service: 5

Wow! Great variety of products and service is excellent!

Atmosphere: 5

Food: 5

Service: 5

Delicious pastries, nice environment, the staff is helpful, good variety, nice shop

Atmosphere: 5

Food: 5

Service: 5

I'm writing from Alberta! I was in Homesense a few days ago and found Susie Sans Gluten cookie flour - I eat gluten-free, and generally haven't had a lot of luck baking gluten-free treats that taste or act the same as treats made with regular flour. I turned the package over and saw this company is Canadian, and I thought - why not? Let's give it a shot.

And oh. My. GOSH. I made my favourite cookie recipe from a blog I follow, subbed the flour for Susie's GF flour, and produced the yummiest, chewiest, MOST PERFECT cookies!!! My husband couldn't even tell they were gluten free!! I was honestly blown away.

I found Susie's store online and reached out to her, and she was SO KIND and let me know I could buy stock through homesense or well.ca. So I may have placed a large order through Well to try some of the other flours and mixes.... haha can't wait to continue experimenting.

Highly, highly recommend, based on the quality of the product and how kind this product's creator is, that you check this store out if you're in the area (wish I could!!), or if you're like me and too far away, purchase some of these flours online. I promise you won't be disappointed. Get ready to level up your gluten-free baking.

Merci again for responding to my email questions, Susie!! ❤️ this is the first time in a long time I've felt excited about baking. My birthday is in May and I'm looking forward to making my own gluten free cake. If your cookie flour is any indication of how awesome your cake flour is, my cake is going to be amazing this year.

Atmosphere: 5

Food: 5

Service: 5

One of my favorite gluten safe bakeries to visit. I always visit here, leaving with more than I came in for.

Atmosphere: 5

Food: 5

Service: 4

The place is super clean, organized and there is a very big variety.
The frozen mini carrot cupcakes were delicious!

I wanted to try their fresh pastries: I got 2 canolies and 2 strawberry sheescakes.
The strawberry cheesecake was too sweet for my liking: with a very thick layer of strawberry jam? For 11$ I expected better.

The canolis cream was a bit disappointing, it was not sweet enough. I got one chocolate ship and pistachio, and one nutella. None of them were tasty enough. 7$

I was happy to spend 7-11$ for one piece of pastry, until I tasted the pastries. I was expecting something tastier and delicious.

It's okay, but everything is too sweet for me. To much sugar.

Atmosphere: 4

Food: 2

Service: 4

Went in to get tomato pizza for an event, left with much more. The cookies are amazing super tender and so many flavours to choose! 100% would make the 45 min drive again.

Atmosphere: 5

Food: 5

Service: 5

Great,

I would have given 5 stars but the website is exclusively in English without the possibility of putting it in French like the majority of sites. To be honest I'm completely bilingual, but I like to shop on a site that allows me to choose my primary language.

THANKS!

Atmosphere: 5

Food: 5

Service: 3

A little far for me but you will find beautiful and good things.

Atmosphere: 5

Food: 5

Service: 5