Tim Hortons

2465 Boul Saint-Martin Est, Laval
(450) 972-6550

Recent Reviews

Sort by
Sung W.

I was there in the morning on the 22nd of December. One of the woman staffs was really rude. She threw my order to me and gave me an attitude face. Maybe because don’t speak French. She called my ordered in French, I assumed that it was mine. They also just left my coffee on the counter, I also had to assume that it was mine.

Edit: Just wanted to add that the wraps were nicely made.

Atmosphere: 1

Food: 4

Service: 1

pierre-luc Bourgeois

He doesn't listen to anything you ask 3 x out of 4 not the right order or not what I ordered or else he doesn't have whether or not his serious vrm I don't advise anyone to be tim even for donuts cursed they never have anything

Food: 1

Service: 1

Chantale Berthiaume

Exceptional service

Food: 4

Service: 4

Irina Gavrilova

It's a good place with good service.

Atmosphere: 5

Food: 5

Service: 5

Marco Suarez

Donuts 🍩 are dry

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Explosion De Fruits Muffins, Bagel Timatin🅫 B L T, Bagels, Sandwich blt

Frédéric Tremblay

Sexist owner who won't let me go to the bathroom and kicks me out of his store for no good reason. It's 2024, gendered private toilets no longer exist... I would have liked to order, but I'm being kicked out...

Atmosphere: 1

Service: 1

ba nisha

The sauce is not complementary while buying potatoes

Food: 3

Service: 4

CAROLE (Cocotte)

We went to supper tonight. The adv board said chicken noodle soup. Employee said « even if it’s on the board, we never have any at this time »
Ordered an irresistible roast beef and irresistible chicken.
Both bread on both sandwiches are hard and tough to eat. Chicken is tasteless and overcooked and roast beef is almost non existent.

There was no Glacé au chocolat even tough it’s their most popular one. One employee went into the kitchen and brought one back. I figured it would be freshly made. It was hard and old.

The ice tea was delicious because they didn’t make it. Not the 1 st time the food sucks there!
Also the only 2 employees there were speaking super loud amongst us, the male seemed to be swearing. A male customer came to the counter and gave them a middle finger.

Avoid this TH if you can!

Atmosphere: 1

Food: 1

Service: 4

Mouamar Arnous

While my review may be just one of many, I believe it’s important to highlight this incident in the hope that it leads to more recognition for hardworking employees. During a recent drive-thru visit, I noticed the manager, who was cleaning the asphalt, stop his task to squeeze between my car and the window, only to loudly reprimand the staff for what he felt were delays in order times. The emotional toll this took on the employee was clear, and I felt compelled to offer her some encouragement to keep doing her best despite the situation.

Here are my suggestions to improve the work environment:

1. Managers should address performance issues privately, away from customers.
2. Constructive feedback should be delivered without demoralizing language.
3. Motivating employees through positive reinforcement and incentives will yield better results than discipline alone.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sesame Bagel, Croissant, Mini-Omelette

Dayana Nunes

I went to the cash register, no one came.
I got in my car and went to the drive-thru. The card machine doesn't work and I have no money, so no order. I'm here, stuck in line, it's been 10 minutes, unable to get out, without my coffee

Atmosphere: 5

Food: 1

Service: 1

Marine “AnaklusmosLy” Ferlay

Service that leaves something to be desired and drinks that have the metallic taste of the machine.

Naka Zua yo

I heard the employees at reception talking among themselves and making fun of the customers in the store. I won't come back.

Atmosphere: 1

Service: 1

rida berradi

I am really disappointed with the service received from your restaurant. You charge people 10 cents for a glass of water. You are the only place that does this with customers. Sorry but your policy should be adjusted. I have had exceptional service from Tim Hortons across Canada and this is the first time I have seen it from you. I was your customer before but now I decided to never consume your products. And I recommend everyone to boycott you because the way you act with customers is unacceptable.

Atmosphere: 1

Service: 1

Katherine H

It's been two days in a row that my daughter and I have been eating there and we are very satisfied. I think so far, this is the best Tim Hortons I've ordered from. It's not too busy, the restaurant and toilets are clean, the service is very fast!

Atmosphere: 5

Food: 5

Service: 5

Isabelle Grenier

Order at the car 3 iced cappuccino error in my order the young man not in a good mood because having to start again not a great attitude for the customers

Loading...