Avis sur le Château Fairmont Montebello
Points positifs
L’endroit est indéniablement magnifique, avec un cadre enchanteur et une variété d’activités pour tous les goûts. De plus, le service au bar situé au sous-sol a été un véritable moment fort. Le barman, hyper jovial et attentionné, a su créer une ambiance conviviale et chaleureuse. Nous avons passé un excellent moment, profitant de sa bonne humeur et de son service irréprochable. Le service de massage offert sur place était particulièrement relaxant, une expérience des plus agréables qui nous a permis de nous détendre pleinement.
Points négatifs
Malheureusement, le prix demandé ne reflète pas la qualité de l’expérience :
Prix exorbitants : À 595 $ la nuit pour une chambre sans déjeuner inclus, c’est excessif. Le buffet continental à 90 $ pour deux était décevant et bien ordinaire.
Confort de la chambre : Pour le prix, la chambre manquait de charme. L’isolation des fenêtres était inadéquate, entraînant une importante perte de chaleur. Nous avions réservé une chambre dite "de luxe", mais elle ne correspondait absolument pas à nos attentes.
Service du souper médiocre : L’attitude de la serveuse lors de notre souper était déplorable : air bête, ton sec et aucun effort pour rendre l’expérience agréable. Nous nous sentions délaissés au profit d’autres tables avec plus de convives.
Erreurs de facturation : Des repas et boissons que nous n’avions jamais commandés ont été ajoutés à notre facture, ce qui a encore plus entaché notre séjour.
Installations mal entretenues : Les terrains de tennis, deck hockey et basket dans le dôme étaient presque pas chauffés, rendant les activités désagréables.
Conclusion
Le Château Fairmont Montebello est un bel endroit, mais il est largement surévalué pour la qualité des services offerts. Malgré le service exceptionnel au bar et le massage relaxant, notre séjour dans son ensemble n’a pas répondu à nos attentes. Il est possible de trouver bien mieux pour un prix plus raisonnable.
Lucy-Ann Adam
Very very disappointing! We visited the Fairmont Chateau Montebello... a stroll on the grounds, step inside to the beauty of the grand foyer with hopes of enjoying a drink or a hot chocolate in front of the fire! This was about 3 p.m. on Sunday afternoon (it is clearly indicated the bar opens at this time). The Bar Le Foyer is closed ... "to open soon" the hotel staff said ... well, another 30 minutes, still no sign of the bar opening ... Yet other guests in the foyer are being served drinks ... apparently there's a bartender somewhere, but only for hotel guests as they add the cost to their room tab. Ok, so inquire again and again ... "it won't be long" .... by 4:30 p.m. still the bar is closed ... so we left! Not impressed ... a hotel of this prestige, right before the holidays, at it's grandest with all the beautiful decorations, on a Sunday afternoon, the lobby was packed with guests. I know, so what ... but a "Fairmont"?, described on it's website as a "true Canadian experience", "the world's largest log cabin" ... Really? If this basic service cannot be fulfilled, I'm certainly glad I didn't pay for a room .... what other basic services are lacking ... especially considering the incredibly high cost of a basic room!
Catherine Morneau
J’ai bien aimé notre séjour. Un petit bémol pour la chambre qui n’était pas très grande, surtout la salle de bain. Elle a besoin de rénovation. Mais, parfait pour tout le reste. Le BBQ le soir était succulent! Malheureusement, mon conjoint a eu un mal de dent aiguë et nous avons dû quitter plus tôt lors de notre dernière journée et n’avons pas pu profiter du brunch qui était inclus dans notre séjour.
Anne Helbig
What a beautiful place and I just love the huge fireplace. The Sunday brunch is amazing!!!
Gab
The pizza is tasty but it's a bit
Atmosphere: 3
Food: 4
Service: 2
Christian
This place offers a great ambience, a good service and some uniqueness.I expect food prices for a lunch to be higher by like 150%-200%. But therefore I still expect a decent quality.Unfortunately, the you can get similar food at any other truck stop. It is a pitty.I would have rather liked to pay an additional 50% on top to get something special and enjoy the overall experience.
Atmosphere: 5
Food: 1
Service: 4
Patricia “patsy” Carmel
Really it was just delicious
Atmosphere: 5
Food: 5
Service: 5
Robert McKee
Wow… sorry. That’s all I’ve got. We had an amazing dinner and evening. Wait staff were amazing and the meal was next level
Jessie Choinière
I do not recommend! Not worth the cost. The service was super slow. We waited forever for our starter and then our meal. And to complete it all, old-fashioned invoicing where you add the tip by hand on the invoice and sign... Which leaves them free to falsify the amount put and charge us more! Already that I was generous to leave 15% despite the service!
Julien Barroche
Correct. Good meal despite relatively high price. Very long service. The place could be warmer.
I dined at this restaurant with my daughter during our stay at the Fairmont Chateau Montebello. She ordered the cheddar grilled cheese sandwich and when the meal arrived, I was utterly disappointed to discover that this « luxury» hotel was passing off processed sliced garbage as cheddar cheese. I talked to the waitress, who after checking with the kitchen, confirmed that they normally serve the dish with cheddar cheese, but ran out. She was extremely kind and in fact agreed that she did not allow her kids to eat this kind of processed food either. I wanted to bring up the issue with the manager as I felt there was something misleading about what was being advertised. He came over to the table and i proceeded to explain that I would have appreciated knowing in advance that the kitchen had run out of cheddar cheese. He feebly responded that they are a big place (ironically only filled to about a quarter capacity), and that this was not an item that they sold frequently. He told me to look around the restaurant and asked if I saw any kids, as though trying to justify the fact that his establishment was trying to pass off one thing as another. I told him that regardless of the number of children present at the moment, the restaurant nonetheless has a children’s menu! His lame excuse really rubbed me the wrong way. He clearly could not have cared less. Despite how insignificant he found my point to be, he could have smiled and apologized. There’s something to be said about courtesy (not to mention honesty), in the service/restaurant industry, especially coming from someone in a managerial position. I expected better in food quality and service.
Lee Beech
It's unfortunate, but this is not a great restaurant and it negatively impacts visitors' experience of Montebello. We ended up here twice and on the first night our table was given away to another group and then when we finally ordered, meals for three people in our group didn't even come out and they had to reorder. I had the steak frites and while the steak was excellent, the fries were cold. On the second visit (due to a lack of planning), we found that there was such a long wait in-between courses and the restaurant wasn't even full. On the second visit I had the Cesar salad, upgraded with roast chicken and this was just ok - nothing spectacular. I also shared the maple creme brulee which was also ok, but didn't stand out. The main issue here is that the restaurant is either understaffed or that the staff are not supported and trained fully. The staff that served us were very nice but the poor experience was down to mistakes which are solvable. The recommendation here is to either eat at the main restaurant or to eat in the town, although with the latter it's worthwhile booking your restaurants ahead if you are staying at the Fairmont (they were all full on our second night which is why we ended up here).
Damon Inlow
We have had many good meals at the bistro. The club sandwich has always been good, we've enjoyed the salmon and steak. My friend had some excellent duck. Service is not fast but it's not supposed to be. You are there to enjoy the bistro. At no point did I ever find the service slow and they have always been respectful and courteous. The one time I wasn't happy with my meal, they cooked me another one and made sure I was happy.
Lauren
I dined at this restaurant with my daughter during our stay at the Fairmont Chateau Montebello. She ordered the cheddar grilled cheese sandwich and when the meal arrived, I was utterly disappointed to discover that this « luxury» hotel was passing off processed sliced garbage as cheddar cheese. I talked to the waitress, who after checking with the kitchen, confirmed that they normally serve the dish with cheddar cheese, but ran out. She was extremely kind and in fact agreed that she did not allow her kids to eat this kind of processed food either. I wanted to bring up the issue with the manager as I felt there was something misleading about what was being advertised. He came over to the table and i proceeded to explain that I would have appreciated knowing in advance that the kitchen had run out of cheddar cheese. He feebly responded that they are a big place (ironically only filled to about a quarter capacity), and that this was not an item that they sold frequently. He told me to look around the restaurant and asked if I saw any kids, as though trying to justify the fact that his establishment was trying to pass off one thing as another. I told him that regardless of the number of children present at the moment, the restaurant nonetheless has a children’s menu! His lame excuse really rubbed me the wrong way. He clearly could not have cared less. Despite how insignificant he found my point to be, he could have smiled and apologized. There’s something to be said about courtesy (not to mention honesty), in the service/restaurant industry, especially coming from someone in a managerial position. I expected better in food quality and service.
I Fouchard
My family and I love coming to the Chateau Montebello. We come twice a year, every year. Once with all the kids and once just us. It's such a shame however that the bistro kitchen is run the way it is. The service is great, much like the rest of the hotel but the food is terrible. I feel really bad saying this because my wife and I both work in the industry and know how much reviews can affect business however every time we ate here, we were left so disappointed. Even my children didn't like it and it was mostly fried food!The food for the most part seems purchased premade and just reheated, yet priced like freshly made meals. Even the fries were not made with real potatoes but rather frozen coated fries. We did have the chicken leg dinner and it was okay but served with an overcooked Ratatouille that was more of a porridge. The other restaurant in the building is very nice but not the best place to bring three young children, especially with mains being 30-50 dollars. Now when we bring the children, we are forced to leave the hotel and have dinner in town, which is too bad.The breakfast and lunch buffets offered by the Chateau Montebello are great and a reasonable price but the Bistro La Seigneurie is a complete letdown and needs a ton more attention and care before it can meet the standard of the rest of the hotel.Again, the service was great but the food embarrassing for what you pay. I really hope the hotel makes some changes in the kitchen as we love coming here as a family.
Avis sur le Château Fairmont Montebello Points positifs L’endroit est indéniablement magnifique, avec un cadre enchanteur et une variété d’activités pour tous les goûts. De plus, le service au bar situé au sous-sol a été un véritable moment fort. Le barman, hyper jovial et attentionné, a su créer une ambiance conviviale et chaleureuse. Nous avons passé un excellent moment, profitant de sa bonne humeur et de son service irréprochable. Le service de massage offert sur place était particulièrement relaxant, une expérience des plus agréables qui nous a permis de nous détendre pleinement. Points négatifs Malheureusement, le prix demandé ne reflète pas la qualité de l’expérience : Prix exorbitants : À 595 $ la nuit pour une chambre sans déjeuner inclus, c’est excessif. Le buffet continental à 90 $ pour deux était décevant et bien ordinaire. Confort de la chambre : Pour le prix, la chambre manquait de charme. L’isolation des fenêtres était inadéquate, entraînant une importante perte de chaleur. Nous avions réservé une chambre dite "de luxe", mais elle ne correspondait absolument pas à nos attentes. Service du souper médiocre : L’attitude de la serveuse lors de notre souper était déplorable : air bête, ton sec et aucun effort pour rendre l’expérience agréable. Nous nous sentions délaissés au profit d’autres tables avec plus de convives. Erreurs de facturation : Des repas et boissons que nous n’avions jamais commandés ont été ajoutés à notre facture, ce qui a encore plus entaché notre séjour. Installations mal entretenues : Les terrains de tennis, deck hockey et basket dans le dôme étaient presque pas chauffés, rendant les activités désagréables. Conclusion Le Château Fairmont Montebello est un bel endroit, mais il est largement surévalué pour la qualité des services offerts. Malgré le service exceptionnel au bar et le massage relaxant, notre séjour dans son ensemble n’a pas répondu à nos attentes. Il est possible de trouver bien mieux pour un prix plus raisonnable.
Very very disappointing! We visited the Fairmont Chateau Montebello... a stroll on the grounds, step inside to the beauty of the grand foyer with hopes of enjoying a drink or a hot chocolate in front of the fire! This was about 3 p.m. on Sunday afternoon (it is clearly indicated the bar opens at this time). The Bar Le Foyer is closed ... "to open soon" the hotel staff said ... well, another 30 minutes, still no sign of the bar opening ... Yet other guests in the foyer are being served drinks ... apparently there's a bartender somewhere, but only for hotel guests as they add the cost to their room tab. Ok, so inquire again and again ... "it won't be long" .... by 4:30 p.m. still the bar is closed ... so we left! Not impressed ... a hotel of this prestige, right before the holidays, at it's grandest with all the beautiful decorations, on a Sunday afternoon, the lobby was packed with guests. I know, so what ... but a "Fairmont"?, described on it's website as a "true Canadian experience", "the world's largest log cabin" ... Really? If this basic service cannot be fulfilled, I'm certainly glad I didn't pay for a room .... what other basic services are lacking ... especially considering the incredibly high cost of a basic room!
J’ai bien aimé notre séjour. Un petit bémol pour la chambre qui n’était pas très grande, surtout la salle de bain. Elle a besoin de rénovation. Mais, parfait pour tout le reste. Le BBQ le soir était succulent! Malheureusement, mon conjoint a eu un mal de dent aiguë et nous avons dû quitter plus tôt lors de notre dernière journée et n’avons pas pu profiter du brunch qui était inclus dans notre séjour.
What a beautiful place and I just love the huge fireplace. The Sunday brunch is amazing!!!
The pizza is tasty but it's a bit
Atmosphere: 3
Food: 4
Service: 2
This place offers a great ambience, a good service and some uniqueness.I expect food prices for a lunch to be higher by like 150%-200%. But therefore I still expect a decent quality.Unfortunately, the you can get similar food at any other truck stop. It is a pitty.I would have rather liked to pay an additional 50% on top to get something special and enjoy the overall experience.
Atmosphere: 5
Food: 1
Service: 4
Really it was just delicious
Atmosphere: 5
Food: 5
Service: 5
Wow… sorry. That’s all I’ve got. We had an amazing dinner and evening. Wait staff were amazing and the meal was next level
I do not recommend! Not worth the cost. The service was super slow. We waited forever for our starter and then our meal. And to complete it all, old-fashioned invoicing where you add the tip by hand on the invoice and sign... Which leaves them free to falsify the amount put and charge us more! Already that I was generous to leave 15% despite the service!
Correct. Good meal despite relatively high price. Very long service. The place could be warmer.
Restaurantji Recommends
I dined at this restaurant with my daughter during our stay at the Fairmont Chateau Montebello. She ordered the cheddar grilled cheese sandwich and when the meal arrived, I was utterly disappointed to discover that this « luxury» hotel was passing off processed sliced garbage as cheddar cheese. I talked to the waitress, who after checking with the kitchen, confirmed that they normally serve the dish with cheddar cheese, but ran out. She was extremely kind and in fact agreed that she did not allow her kids to eat this kind of processed food either. I wanted to bring up the issue with the manager as I felt there was something misleading about what was being advertised. He came over to the table and i proceeded to explain that I would have appreciated knowing in advance that the kitchen had run out of cheddar cheese. He feebly responded that they are a big place (ironically only filled to about a quarter capacity), and that this was not an item that they sold frequently. He told me to look around the restaurant and asked if I saw any kids, as though trying to justify the fact that his establishment was trying to pass off one thing as another. I told him that regardless of the number of children present at the moment, the restaurant nonetheless has a children’s menu! His lame excuse really rubbed me the wrong way. He clearly could not have cared less. Despite how insignificant he found my point to be, he could have smiled and apologized. There’s something to be said about courtesy (not to mention honesty), in the service/restaurant industry, especially coming from someone in a managerial position. I expected better in food quality and service.
It's unfortunate, but this is not a great restaurant and it negatively impacts visitors' experience of Montebello. We ended up here twice and on the first night our table was given away to another group and then when we finally ordered, meals for three people in our group didn't even come out and they had to reorder. I had the steak frites and while the steak was excellent, the fries were cold. On the second visit (due to a lack of planning), we found that there was such a long wait in-between courses and the restaurant wasn't even full. On the second visit I had the Cesar salad, upgraded with roast chicken and this was just ok - nothing spectacular. I also shared the maple creme brulee which was also ok, but didn't stand out. The main issue here is that the restaurant is either understaffed or that the staff are not supported and trained fully. The staff that served us were very nice but the poor experience was down to mistakes which are solvable. The recommendation here is to either eat at the main restaurant or to eat in the town, although with the latter it's worthwhile booking your restaurants ahead if you are staying at the Fairmont (they were all full on our second night which is why we ended up here).
We have had many good meals at the bistro. The club sandwich has always been good, we've enjoyed the salmon and steak. My friend had some excellent duck. Service is not fast but it's not supposed to be. You are there to enjoy the bistro. At no point did I ever find the service slow and they have always been respectful and courteous. The one time I wasn't happy with my meal, they cooked me another one and made sure I was happy.
I dined at this restaurant with my daughter during our stay at the Fairmont Chateau Montebello. She ordered the cheddar grilled cheese sandwich and when the meal arrived, I was utterly disappointed to discover that this « luxury» hotel was passing off processed sliced garbage as cheddar cheese. I talked to the waitress, who after checking with the kitchen, confirmed that they normally serve the dish with cheddar cheese, but ran out. She was extremely kind and in fact agreed that she did not allow her kids to eat this kind of processed food either. I wanted to bring up the issue with the manager as I felt there was something misleading about what was being advertised. He came over to the table and i proceeded to explain that I would have appreciated knowing in advance that the kitchen had run out of cheddar cheese. He feebly responded that they are a big place (ironically only filled to about a quarter capacity), and that this was not an item that they sold frequently. He told me to look around the restaurant and asked if I saw any kids, as though trying to justify the fact that his establishment was trying to pass off one thing as another. I told him that regardless of the number of children present at the moment, the restaurant nonetheless has a children’s menu! His lame excuse really rubbed me the wrong way. He clearly could not have cared less. Despite how insignificant he found my point to be, he could have smiled and apologized. There’s something to be said about courtesy (not to mention honesty), in the service/restaurant industry, especially coming from someone in a managerial position. I expected better in food quality and service.
My family and I love coming to the Chateau Montebello. We come twice a year, every year. Once with all the kids and once just us. It's such a shame however that the bistro kitchen is run the way it is. The service is great, much like the rest of the hotel but the food is terrible. I feel really bad saying this because my wife and I both work in the industry and know how much reviews can affect business however every time we ate here, we were left so disappointed. Even my children didn't like it and it was mostly fried food!The food for the most part seems purchased premade and just reheated, yet priced like freshly made meals. Even the fries were not made with real potatoes but rather frozen coated fries. We did have the chicken leg dinner and it was okay but served with an overcooked Ratatouille that was more of a porridge. The other restaurant in the building is very nice but not the best place to bring three young children, especially with mains being 30-50 dollars. Now when we bring the children, we are forced to leave the hotel and have dinner in town, which is too bad.The breakfast and lunch buffets offered by the Chateau Montebello are great and a reasonable price but the Bistro La Seigneurie is a complete letdown and needs a ton more attention and care before it can meet the standard of the rest of the hotel.Again, the service was great but the food embarrassing for what you pay. I really hope the hotel makes some changes in the kitchen as we love coming here as a family.
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