Much better than competitors like McDonald’s, Tim Hortons, or Burger King.
Atmosphere: 4
Food: 3
Service: 3
Amartya Ghosal
We grabbed lunch here before our bus trip to Quebec City. After a few days of local and Chinese cuisine, this was a deliberate change of pace. The chicken burgers were decent — nothing extraordinary, but satisfying. It was a quiet Sunday mid-morning, so the service was quick and smooth.
Atmosphere: 3
Food: 3
Service: 5
Kiaana Kaat
Poutine was freshly made on spot for me..great service! But Bathroom is another level of dirtiness ..which was very unpleasant 🙊🙊
Atmosphere: 3
Food: 3
Service: 3
Marie-Josée Roy
Slow and terrible service. I waited 10 minutes for my food, and it was cold as it had been sat on the side for ages. Also it tasted bad, even though I have ordered this from other locations without issue. Not here!!! Furthermore, my poutine had sweet potato fries in it.
Atmosphere: 1
Food: 1
Service: 1
Michael D
Was denied a cup for water with my meal.
Atmosphere: 1
Food: 1
Service: 1
Rémi Poitras
30min waiting for a combo…
Atmosphere: 3
Food: 3
Service: 1
Mike Kitt
They charged me for the sauce for chicken tenders. So cheap. Food was good though.
Atmosphere: 5
Food: 1
Service: 1
Issa Khusenov
We came for a lunch, ordered 4 burger meals. While waiting for the order we saw that cooks are preparing the food with no gloves at all, bare hands, men’s beards are not covered. Moreover, the waiting time was long. When our order was served, there were only 3 french fries bags, had to ask for the 4th. Also there were no cups available to pour ketchup in, asked for cups the person gave us some packed ketchup. Overall, the service is very disappointing and the taste of chicken burger is disgusting. Don’t recommend that place.
Brandan Johnston
The A&W at 48 Notre-Dame Est delivered a solid fast food experience that exceeded expectations. The customer service was friendly and efficient—my order was taken promptly, and the staff were courteous throughout. The restaurant was clean and well-kept, with no debris or clutter on the floor, and the tables were wiped down and ready for use. The music played at a comfortable volume, adding a bit of atmosphere without being intrusive.
My food arrived hot and fresh. While the presentation didn’t look exactly like the polished photos on the menu, everything tasted as it should, and I was still pleased with the overall quality. Honestly, I don’t understand the poor rating this franchise location seems to have received elsewhere. My experience was thoroughly positive: fast, clean, courteous, and satisfying. It’s a dependable spot if you’re looking for a quick, well-prepared meal in the area.
Rio Simmenthal
It’s all good, the McD from Canada, just the little issue about the ambiance, it’s only business, you eat and you leave, no more that
I am writing this email due to I had a disappointing experience at this location. The food tasted old and was of poor quality. The staff, including the cashier and kitchen staff, had a strong unpleasant odor. They look unfriendly and seemed irritated by our presence. It's clear they did not understand English, which made the experience even more uncomfortable.
The $20 I spent here was a waste. I'm disappointed and frustrated. After this experience, my flight attendant coworkers and I had to buy food at another coffee shop. We were looking forward to a meal at A&W in Ottawa, but this experience was a letdown. As a frequent customer in Calgary and a former employee in Montreal, I was expecting better.
*Suggestions for Improvement:*
1. Improve food quality and freshness. 2. Address staff hygiene and cleanliness. 3. Train staff to provide better customer service. 4. Consider customer feedback and concerns.
- As a frequent customer, I was expecting a better experience. - The unfriendly customers made the experience even more uncomfortable. - The strong odor from the staff was a major turn-off. - The poor food quality was a waste of my almost $15
kristy miller
We have a very tough time communicating with the staff in English. Ordered 6 burgers for take out and all of them were uncooked and totally RAW. We threw out the entire order. Disgusting experience, which is unfortunate because we really love a&w!
Marc-Antoine Gauthier
Very slow. Waiting for my order for 30 min minimum. So annoying.
Much better than competitors like McDonald’s, Tim Hortons, or Burger King.
Atmosphere: 4
Food: 3
Service: 3
We grabbed lunch here before our bus trip to Quebec City. After a few days of local and Chinese cuisine, this was a deliberate change of pace. The chicken burgers were decent — nothing extraordinary, but satisfying. It was a quiet Sunday mid-morning, so the service was quick and smooth.
Atmosphere: 3
Food: 3
Service: 5
Poutine was freshly made on spot for me..great service! But Bathroom is another level of dirtiness ..which was very unpleasant 🙊🙊
Atmosphere: 3
Food: 3
Service: 3
Slow and terrible service. I waited 10 minutes for my food, and it was cold as it had been sat on the side for ages. Also it tasted bad, even though I have ordered this from other locations without issue. Not here!!! Furthermore, my poutine had sweet potato fries in it.
Atmosphere: 1
Food: 1
Service: 1
Was denied a cup for water with my meal.
Atmosphere: 1
Food: 1
Service: 1
30min waiting for a combo…
Atmosphere: 3
Food: 3
Service: 1
They charged me for the sauce for chicken tenders. So cheap. Food was good though.
Atmosphere: 5
Food: 1
Service: 1
We came for a lunch, ordered 4 burger meals. While waiting for the order we saw that cooks are preparing the food with no gloves at all, bare hands, men’s beards are not covered. Moreover, the waiting time was long. When our order was served, there were only 3 french fries bags, had to ask for the 4th. Also there were no cups available to pour ketchup in, asked for cups the person gave us some packed ketchup. Overall, the service is very disappointing and the taste of chicken burger is disgusting. Don’t recommend that place.
The A&W at 48 Notre-Dame Est delivered a solid fast food experience that exceeded expectations. The customer service was friendly and efficient—my order was taken promptly, and the staff were courteous throughout. The restaurant was clean and well-kept, with no debris or clutter on the floor, and the tables were wiped down and ready for use. The music played at a comfortable volume, adding a bit of atmosphere without being intrusive.
My food arrived hot and fresh. While the presentation didn’t look exactly like the polished photos on the menu, everything tasted as it should, and I was still pleased with the overall quality. Honestly, I don’t understand the poor rating this franchise location seems to have received elsewhere. My experience was thoroughly positive: fast, clean, courteous, and satisfying. It’s a dependable spot if you’re looking for a quick, well-prepared meal in the area.
It’s all good, the McD from Canada, just the little issue about the ambiance, it’s only business, you eat and you leave, no more that
Restaurantji Recommends
Really nice staff
Good afternoon
I hope you are doing well
I am writing this email due to I had a disappointing experience at this location. The food tasted old and was of poor quality. The staff, including the cashier and kitchen staff, had a strong unpleasant odor. They look unfriendly and seemed irritated by our presence. It's clear they did not understand English, which made the experience even more uncomfortable.
The $20 I spent here was a waste. I'm disappointed and frustrated. After this experience, my flight attendant coworkers and I had to buy food at another coffee shop. We were looking forward to a meal at A&W in Ottawa, but this experience was a letdown. As a frequent customer in Calgary and a former employee in Montreal, I was expecting better.
*Suggestions for Improvement:*
1. Improve food quality and freshness.
2. Address staff hygiene and cleanliness.
3. Train staff to provide better customer service.
4. Consider customer feedback and concerns.
- As a frequent customer, I was expecting a better experience.
- The unfriendly customers made the experience even more uncomfortable.
- The strong odor from the staff was a major turn-off.
- The poor food quality was a waste of my almost $15
We have a very tough time communicating with the staff in English. Ordered 6 burgers for take out and all of them were uncooked and totally RAW. We threw out the entire order. Disgusting experience, which is unfortunate because we really love a&w!
Very slow. Waiting for my order for 30 min minimum. So annoying.
i git a lettuce wrap it was fine lmao
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