B12 Burger CDN

The bread was not good. The bad smell of burnt oil is everywhere. Meat of burgers didn't mix properly and the smell of meat is obvious.
Totally, my expectations were more of I experienced in B12.

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: B12 Burger Classic

Extremely flavorful burgers, I recommend them if you need a filling meal for the majority of the day 🌞 - the atmosphere/space could be improved, but to be fair, it's located underneath entrance stairs for other restaurants.

Atmosphere: 3

Food: 5

Service: 5

Decent size and quality halal burgers. I highly recommend.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: B12 Burger Classic

Great service by Nina

The staff service is very rude and unprofessional.

Atmosphere: 1

Food: 3

Service: 1

If you are extremely hungry, you should visit B12 Burger! Their burger sizes are huge and I made a mistake of getting the trio! I was hardly able to finish the burger and their were fries and unlimited refills of soft drinks with it. Me and my friend carried our beers and sat outside enjoying the weather!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chips, Frites, Burger Poulet Classic

I placed an order with Uber Eats at B12 Burgers. I had ordered crispy chicken, but what I received was chicken mixed with some beef. Now, I don't eat beef. Faced with this situation, I decided to contact B12 Burgers directly to report the problem.
I had a lady on the phone who simply replied: “These things happen. Sorry. » I calmly told him that I understood, but that I would either like a refund or receive my correct order, which was crispy chicken without beef. However, she told me: “Unfortunately, there is nothing we can do. All I can do is apologize. »
When I asked for her name so I could reference her in my complaint, she refused to give it to me and reacted very defensively, repeating, “Why do you want to know my name? » From that moment on, she started accusing me of being disrespectful, which was not the case.
She put me on hold for about 10 minutes then came back with no solution and kept telling me there was nothing they could do. Finally, she hung up, thus ending the call without resolving my problem.
I find this customer service completely unacceptable. Despite the fact that I have been a loyal customer of B12 Burgers in Côte-des-Neiges for years, this experience was disappointing on every level. I absolutely do not recommend this restaurant due to their inability to handle issues.

Food: 2

Service: 1

I ordered two Trio classic burger with my friend
But after eating those
We both got stomach aches

Food: 2

Delicious and huge portions

Atmosphere: 4

Food: 4

Service: 4

The girl who takes the order she communicates in a bad way

Service: 1

I recently visited B12 and had a disappointing experience. When we tried to place an order, a young girl server did not take our request seriously. My nephew politely asked to have the sauce on the side for his burger, but this simple request was ignored. Instead of assisting us, the server asked her colleagues to take the order, adding to our frustration. Unfortunately, this lack of attention to customer needs significantly affected our dining experience.

Atmosphere: 1

Food: 1

Service: 1

They were very unrespectful she left near my order. Do not go here. Go to the other B12

The beef burger my friend ordered was good but I ordered the veggie burger and while it was made with healthy ingredients, I found the patty too fried and there is too much sugary challah bread as the bun. It’s nicer to eat a more savoury bread with burgers. I’ve had the fries here before and they were great

Good but could be better

Atmosphere: 5

Food: 5

Service: 5

Very disappointed. I thought they would be as good as the one in Kirkland B12. The fried chicken was a bit over cooked and not much sauce. The burger had even less sauce than the chicken sandwich. The songs they played were very sexual and half of the people were kids, including my kids.

Atmosphere: 1

Food: 1

Service: 4