Untrained staff! Customer service is really not their strong point!!!!!
Atmosphere: 1
Food: 1
Service: 1
BENCHEHIDA Hocine
I was there yesterday 02/21 for a post-job coffee break, and for my first time at Van Houtte.5 Stars for the atmosphere because it was pleasantly quiet, but we could do better in terms of hygiene (the tables) and the general appearance of the place, the presentation of the cakes makes you not want to eat them, and My maple latte was bland, bordering on not good.Good improvement?
Atmosphere: 5
Food: 2
Service: 3
Ryan Diaz
I waited a long time even though there weren't that many people and there were 4 employees! The reason ? The staff does not know how to use the cash register and cannot find the items…But that's nothing. The real problem was that my hot chocolate is literally milk. No chocolate
Atmosphere: 2
Food: 1
Service: 1
Jacques M
The staff is doing their best despite the blatant understaffing. Bravo to them for keeping a smile
Pooja S.
My go-to cafe for quality coffee and a pleasant ambiance. The pastries are always fresh and tasty and the service is impeccableVegetarian options: Couple of vegetarian sandwichesDietary restrictions: Great for vegan or lactose free coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Bagel Matin
Judy Hung
Love the chocolatine and coffee here; always pleasant and speedy service!
Atmosphere: 5
Food: 5
Service: 5
garima grover
We came from nove scotia to stay for few days, i googled this cafe and was very excited to try here, coffee is very very good i loved it, i ordered cappuccino nd my frnd ordered filter coffee. The only thing is service lady working in morning attended me so rude, no smile , i understand that we dont speak french , i even tip her after paying but her attitude, Atleast she could smile ,Not to mention the guy working in the morning was very helpful to usVegetarian options: Salad also we ordered it was great
Atmosphere: 5
Food: 5
Service: 2
Patrick Kayayan
I ordered a small iced coffee with almond milk, very expensive $6.77, even Starbucks is cheaper and the staff doesn't even speak English! Café Van Honte it looks likeI ordered a small ice coffee with almond milk overpriced $6.77 even Starbucks is cheaper and staff doesn’t speak English!
Atmosphere: 1
Food: 1
Service: 1
jasmine laurence-vu
I was very disappointed with my experience... Me and my sister came to study since the café is accessible and close to the metro. On the other hand, there is no access to wifi even though it is advertised otherwise in the window. We didn't even receive an explanation as to why when we asked the waiters who answered us stupidly. We also received this information after spending $12 which turned out to be very useless... I don't recommend :(
MONDAY MORNING 9AM: Very fast service, there were 4 employees to serve customers. Good order received. The prices are good and the pastries are good. I'll go back during the session.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scone
Maxime Pouliot
As others have shared here, the staff is very nice and courteous but the quality is really not up to par. The staff does not know how to use the cash register. The coffees were prepared iced even though everything had been ordered hot. Additionally, to change an iced latte into a hot one, an employee would simply go and reheat it in the machine instead of preparing another one. At $7 a latte, we're surprised! Cleanliness is not there either. Hoping it will improve in the future! :)
Débora KL
The staff is friendly and knowledgeable, the coffees brewed are good, but there aren't enough people to do all the work. I visited the cafe 4 times this week and there were only 2 people each time (this morning only 1 for several minutes) to do everything: cashier, preparing drinks, serving food organizing and cleaning the tables. The result is that the wait can be long... and the place could be cleaner. I recorded this video because it shocked me the little flies trapped inside the display case where the food is.
N N
Came back to try again and nope, same terrible management. Not sure if it's the same manager but it's not a surprise why this place is empty compared to before. You had to fight for a table before. The policies are ridiculous and the staff look miserable (again no surprise given what the cashier told me). Tried to give a second chance but no thank you! So many other places deserving of my money.
Atmosphere: 1
Food: 1
Service: 1
Chanel Lavoie
The poor employees were understaffed and didn't know how to make coffees or how to take orders. I waited a long time. The coffee station was unhygienic, milk was left on the counter. The tables are all dirty with uncleaned plates and trash. The employees are not supervised.
Rude waitress…
Atmosphere: 1
Service: 1
Untrained staff! Customer service is really not their strong point!!!!!
Atmosphere: 1
Food: 1
Service: 1
I was there yesterday 02/21 for a post-job coffee break, and for my first time at Van Houtte.5 Stars for the atmosphere because it was pleasantly quiet, but we could do better in terms of hygiene (the tables) and the general appearance of the place, the presentation of the cakes makes you not want to eat them, and My maple latte was bland, bordering on not good.Good improvement?
Atmosphere: 5
Food: 2
Service: 3
I waited a long time even though there weren't that many people and there were 4 employees! The reason ? The staff does not know how to use the cash register and cannot find the items…But that's nothing. The real problem was that my hot chocolate is literally milk. No chocolate
Atmosphere: 2
Food: 1
Service: 1
The staff is doing their best despite the blatant understaffing. Bravo to them for keeping a smile
My go-to cafe for quality coffee and a pleasant ambiance. The pastries are always fresh and tasty and the service is impeccableVegetarian options: Couple of vegetarian sandwichesDietary restrictions: Great for vegan or lactose free coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Bagel Matin
Love the chocolatine and coffee here; always pleasant and speedy service!
Atmosphere: 5
Food: 5
Service: 5
We came from nove scotia to stay for few days, i googled this cafe and was very excited to try here, coffee is very very good i loved it, i ordered cappuccino nd my frnd ordered filter coffee. The only thing is service lady working in morning attended me so rude, no smile , i understand that we dont speak french , i even tip her after paying but her attitude, Atleast she could smile ,Not to mention the guy working in the morning was very helpful to usVegetarian options: Salad also we ordered it was great
Atmosphere: 5
Food: 5
Service: 2
I ordered a small iced coffee with almond milk, very expensive $6.77, even Starbucks is cheaper and the staff doesn't even speak English! Café Van Honte it looks likeI ordered a small ice coffee with almond milk overpriced $6.77 even Starbucks is cheaper and staff doesn’t speak English!
Atmosphere: 1
Food: 1
Service: 1
I was very disappointed with my experience... Me and my sister came to study since the café is accessible and close to the metro. On the other hand, there is no access to wifi even though it is advertised otherwise in the window. We didn't even receive an explanation as to why when we asked the waiters who answered us stupidly. We also received this information after spending $12 which turned out to be very useless... I don't recommend :(
Restaurantji Recommends
MONDAY MORNING 9AM: Very fast service, there were 4 employees to serve customers. Good order received. The prices are good and the pastries are good. I'll go back during the session.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scone
As others have shared here, the staff is very nice and courteous but the quality is really not up to par. The staff does not know how to use the cash register. The coffees were prepared iced even though everything had been ordered hot. Additionally, to change an iced latte into a hot one, an employee would simply go and reheat it in the machine instead of preparing another one. At $7 a latte, we're surprised! Cleanliness is not there either. Hoping it will improve in the future! :)
The staff is friendly and knowledgeable, the coffees brewed are good, but there aren't enough people to do all the work. I visited the cafe 4 times this week and there were only 2 people each time (this morning only 1 for several minutes) to do everything: cashier, preparing drinks, serving food organizing and cleaning the tables. The result is that the wait can be long... and the place could be cleaner. I recorded this video because it shocked me the little flies trapped inside the display case where the food is.
Came back to try again and nope, same terrible management. Not sure if it's the same manager but it's not a surprise why this place is empty compared to before. You had to fight for a table before. The policies are ridiculous and the staff look miserable (again no surprise given what the cashier told me). Tried to give a second chance but no thank you! So many other places deserving of my money.
Atmosphere: 1
Food: 1
Service: 1
The poor employees were understaffed and didn't know how to make coffees or how to take orders. I waited a long time. The coffee station was unhygienic, milk was left on the counter. The tables are all dirty with uncleaned plates and trash. The employees are not supervised.
Atmosphere: 3
Food: 3
Service: 2