La Boulangerie Moderne - Complexe Desjardins - Café - Pizza Sandwiches Salads - Déjeuner Traiteur

Disrespectful staff, way overpriced

Tourist trap, avoid

Atmosphere: 1

Food: 1

Service: 1

Not great customer service- they were not attentive. Nothing else was open so went to pick up pastries.

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Atmosphere: 5

Food: 5

Service: 5

I was waiting in line when I saw the employee licking his fingers and then handling the pastries without washing his hands. Big zero for hygiene.

The staff is very rude they give you dirty looks when you ask questions and they’re too busy laughing amongst themselves to actually process your order , too bad for them because that food court has many options with friendlier people waiting to help you

Atmosphere: 1

Service: 1

Very good sandwiches

Atmosphere: 5

Food: 5

Service: 5

Customer service is okay
But I didn't like the coffee,
Quite good long espresso

Atmosphere: 4

Food: 3

Service: 4

2 coffees and two almond croissants for $22. A bit expensive, and nothing special. I won't go back there. Although excellent service. Located in the Complexe Desjardins food court.

Atmosphere: 2

Food: 3

Service: 4

Recommended dishes: Croissant Aux Amandes

Visited here with no choice. We had late dinner (around 8pm) and most shops closed turn out taking this place. Inside the food court here got some bakery, sandwich and salad. Sandwich did not look nice maybe it was already too late. I ordered miso salmon salad (they don't have English menu btw) the fish tasted fair and portion is reasonable, with a bowl of green mix salad and avocado, while $20 is pricy. Staff looked annoyed when they encountered non French speaking visitors

Atmosphere: 2

Food: 3

Service: 2

The bakery is wonderful and the food quality is amazing. What makes it extra special, however, is the barista, Zainab. She is cheerful, polite, and efficient. I have been coming here regularly for more than a year and it’s all due to her outstanding service.

Atmosphere: 5

Food: 5

Service: 5

The service was unacceptable. My wife has a slight accent (by slight, I mean she works in French at a big corporation, seldom has to repeat because people understand her). I was born here and French is my first language. Every item she ordered was received by a frown and a “quoi? Un quoi?”, followed by “ahh un chocolat chaud, tu veux dire un cho-co-lat chaud”. “Tu veux ça? Ça s’appelle un croi-ssant”. “Un macaron beige? C’est beige ça?” with a grin. That’s when I decided that it was enough, I replied “c’est quelle couleur d’après toi alors?”. Her attitude changed and became nicer to us.

While preparing the drinks, she would take her time and laugh and gossip with another worker, laughing out loud with the attitude of those mean high school kids (they probably in their 20s though).

The ironic part is that they were not native French speakers. They all speak their native tongue (don’t want to specify which as it’s irrelevant to their attitude).

Can’t believe this attitude in Montreal in 2024. It saddens me. Please do better Boulangerie Moderne. Talk to your workers about respect and always try to serve people as you would to your close relative that dont speak perfect French but are trying hard.

Atmosphere: 2

Food: 3

Service: 1

My foccacia was delicious and huge
The sandwich lady was great, had she been the only person I interacted with, it would been 5 stars. The cashier and the other staff member making coffee, had no interest in the customers. They just chatted. Three stars fir the cashier is better than what is deserves. Management needs to do something about the attitude of their staff.

Atmosphere: 3

Food: 5

Service: 3

Their pastries are MID. I would pay max 3 - 4$ for a piece this SMALL, but to charge 8$ is a ripoff.
I might financially recover from this, but my mental is ruined.

Atmosphere: 5

Food: 2

Service: 1

Is kindness optional? Overpriced sandwiches. Average of $17 per sandwich, and ALONE! At this price, at least say thank you and have a good day 😉

Atmosphere: 1

Food: 3

Service: 1

Good product, I guess I went there once and I won't come back.
The window tempts you but the welcome immediately chills you. Unpleasant customer service, a simple hello is optional, the impression of inconvenience when items are added to our order, the slightest effort to be heard and understood in a noisy environment like that of the Complex. It’s enough to take away your appetite before you even pick up your order…

Atmosphere: 1

Food: 4

Service: 1