Bad customer services and the food was very average. I wouldn't recommend.
Atmosphere: 1
Food: 1
Service: 1
Laeticia Cohen
I used to order from this restaurant often, but after my recent visit, I won’t be coming back. The customer service was shockingly bad. I ordered a plain chicken pita. Just chicken and cucumber, nothing else. The cashier immediately responded, “We don’t do cucumbers.” When I asked if they didn’t have any or just couldn’t add them, she told me, “My boss says cucumbers are too expensive.” I ended up paying a $2 charge just to get a bit of cucumber on my pita, even though a fully dressed pita (which includes tzatziki) is what I’m paying for and took none of it. Then, when my husband got his 4$ change, the cashier gave him all quarters instead of toonies. When he asked why, she bluntly said she needed to get rid of her quarters. On top of that, when I bought a can of Coke and asked for a plastic cup, I was told they don’t have any. The attitude and service were unpleasant, unprofessional, and frustrating. I honestly don’t understand how this place is still in business with employees like this. Definitely not returning.
Atmosphere: 1
Food: 1
Service: 1
Elad Cohen
i paid she gave 4$ in quarter and told she had to get rid of them so made it my problem. All around horrible experience
Cher
I live in NDG and when this place opened, it was great. I use to go there all the time. The quality of food was good and the price was great. I haven't gone in about 6 months and decided to go today. I think they changed owners, the portion size was poor to say the least. I got calamari and a souvlaki pita. Where do I begin.. the calamari was like rubber and I got 6 small pieces. You use to get tons of fries, now I got about a half a cup's worth. The Greek salad was 90% onions and green peppers. The souvlaki seemed big only to see they stuffed it with French fries! I've eaten here many times and even the salad wasn't anything like it use to be. I won't be returning.
Atmosphere: 1
Food: 1
Service: 2
avery
Horrible and a total rip-off. The amount they put in the pita was pitiful, and everything tasted stale and bland. Maybe just the pita is worth it if you want something cheap and don’t mind the taste/size reflecting it, but the trio which doubles the prices for the tiniest serving of salad or fries is absolutely not worth it. Skip.
Atmosphere: 3
Food: 1
Service: 3
Alain Gagné
Attention. The online ordering system on their website does not work for the Monkland Street restaurant. The site lets you place the order and pay, but then the restaurant calls to tell you that they can't fulfill the order, that the franchiser won't send them the money and that it's not their problem. This borders on fraud. I will have to contact my bank to cancel the transaction.
Atmosphere: 3
Food: 4
Service: 1
JEN_AUB7816
Unfortunately the quality has gone completely downhill. I used to come here all the time and the portions were large and the food used to be absolutely delicious. I went in yesterday and the gyro that I took home was mediocre at best. The portion was much smaller and the quality was just not there. It is really unfortunate because this little spot used to be fantastic. I really hope the current Administration takes the feedback from the phone calls and the reviews and makes adjustments back to where it was previously.
Atmosphere: 3
Food: 2
Service: 3
Bessy Amiridis
This restaurant is not authentic greek food.
T
It’s not 5$ souvlaki advertised on social media. They raised the prices, you will see in person. And they will only give 10 calamari pieces for fried calamari order. They said what influencers share on social media for the restaurant was to get people to come so they increased the servings for their content. Therefore no consistency for what you see what you will get.
Atmosphere: 1
Food: 1
Service: 1
mk
Ordered souvlaki and calamari and they gave an incredibly small portion for the calamari. When looking at the reviews and photos posted from previous customers, you can see how drastically small it is. When explaining to the staff they denied to take accountability. I received exactly 10 pieces with the sauce and it was 13$ with tax for it. This is probably the only establish that gave such a low amount for it, but also all the photos in the review shows more than twice the amount. So it didn’t make sense.
I was excited to try this resto based on online video I saw, ordered two gyro and calamari, the gyro was ok and were 6$, calamari were 13$ and didn’t match photos from online or other ppl who posted on Google reviews and it looked quite sad, brought it to their attention and spoke to the management on site, they said it’s typical even after showing them photos of the same location offering the same calamari dish, they refused to rectify therefore leaving one star, do not recommend this location.
Atmosphere: 1
Food: 3
Service: 1
Helen
Unfortunately, i have to give a bad review. Following the recommendations in the social media, I decided to give it a try. We were two, my son and I. We ordered the souvlaki platter during lunch time and decided to dine-in. While waiting for the food, we sat on their table and noticed that the table wasn’t stable. The table was moving. I asked for a few napkins that I can fold and put under the leg of the table to make it more stable. But they did not want to give it to me and said that they are not giving napkins to stabilize tables. I was shocked. I insisted and explained that the tables are also dirty and I need to clean it as well. Finally they gave me 2 napkins! I cleaned their tables and stabilize the table for them. When my order is ready, they again did not want to give me any napkins!! I asked and they gave me one napkin. I explained to them that we are 2 customers, can we at least have 2 napkins? I was totally shocked . First time, experimenting this kind of customer service…
The food was very average. I do not understand the hype and now with this « special » treatment… Unfortunately i would not recommend this place.
Food: 2
Service: 1
Souhail Gassous
The food is too oily, I really had a weird experience
Atmosphere: 1
Food: 1
Service: 1
Nico Robin
Fish is sooo bad tasting. You will know that the fish is not fresh because of the fish meat color, the smell and the taste. The only good in the fish and chips platter is the greek potatoes and tzatziki. Calamari is so-so. Pita bread at least is warm and soft. Agneau and falafel pita sandwiches are okay. Very disappointed with the taste and definitely not worth the price.
I liked their fries they are really made for poutine but their calamari were not great I prefer the ones from Marvin's they should make theirs like them their bread is thick wish they had thinner ones but their meat is delicious I liked their spicy feta sauce
Not a great experience at all.
Bad customer services and the food was very average. I wouldn't recommend.
Atmosphere: 1
Food: 1
Service: 1
I used to order from this restaurant often, but after my recent visit, I won’t be coming back. The customer service was shockingly bad. I ordered a plain chicken pita. Just chicken and cucumber, nothing else. The cashier immediately responded, “We don’t do cucumbers.” When I asked if they didn’t have any or just couldn’t add them, she told me, “My boss says cucumbers are too expensive.” I ended up paying a $2 charge just to get a bit of cucumber on my pita, even though a fully dressed pita (which includes tzatziki) is what I’m paying for and took none of it. Then, when my husband got his 4$ change, the cashier gave him all quarters instead of toonies. When he asked why, she bluntly said she needed to get rid of her quarters. On top of that, when I bought a can of Coke and asked for a plastic cup, I was told they don’t have any.
The attitude and service were unpleasant, unprofessional, and frustrating. I honestly don’t understand how this place is still in business with employees like this. Definitely not returning.
Atmosphere: 1
Food: 1
Service: 1
i paid she gave 4$ in quarter and told she had to get rid of them so made it my problem. All around horrible experience
I live in NDG and when this place opened, it was great. I use to go there all the time. The quality of food was good and the price was great. I haven't gone in about 6 months and decided to go today. I think they changed owners, the portion size was poor to say the least. I got calamari and a souvlaki pita.
Where do I begin.. the calamari was like rubber and I got 6 small pieces. You use to get tons of fries, now I got about a half a cup's worth. The Greek salad was 90% onions and green peppers. The souvlaki seemed big only to see they stuffed it with French fries! I've eaten here many times and even the salad wasn't anything like it use to be. I won't be returning.
Atmosphere: 1
Food: 1
Service: 2
Horrible and a total rip-off. The amount they put in the pita was pitiful, and everything tasted stale and bland. Maybe just the pita is worth it if you want something cheap and don’t mind the taste/size reflecting it, but the trio which doubles the prices for the tiniest serving of salad or fries is absolutely not worth it. Skip.
Atmosphere: 3
Food: 1
Service: 3
Attention. The online ordering system on their website does not work for the Monkland Street restaurant. The site lets you place the order and pay, but then the restaurant calls to tell you that they can't fulfill the order, that the franchiser won't send them the money and that it's not their problem. This borders on fraud. I will have to contact my bank to cancel the transaction.
Atmosphere: 3
Food: 4
Service: 1
Unfortunately the quality has gone completely downhill. I used to come here all the time and the portions were large and the food used to be absolutely delicious. I went in yesterday and the gyro that I took home was mediocre at best. The portion was much smaller and the quality was just not there. It is really unfortunate because this little spot used to be fantastic. I really hope the current Administration takes the feedback from the phone calls and the reviews and makes adjustments back to where it was previously.
Atmosphere: 3
Food: 2
Service: 3
This restaurant is not authentic greek food.
It’s not 5$ souvlaki advertised on social media. They raised the prices, you will see in person. And they will only give 10 calamari pieces for fried calamari order. They said what influencers share on social media for the restaurant was to get people to come so they increased the servings for their content. Therefore no consistency for what you see what you will get.
Atmosphere: 1
Food: 1
Service: 1
Ordered souvlaki and calamari and they gave an incredibly small portion for the calamari. When looking at the reviews and photos posted from previous customers, you can see how drastically small it is. When explaining to the staff they denied to take accountability. I received exactly 10 pieces with the sauce and it was 13$ with tax for it. This is probably the only establish that gave such a low amount for it, but also all the photos in the review shows more than twice the amount. So it didn’t make sense.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was excited to try this resto based on online video I saw, ordered two gyro and calamari, the gyro was ok and were 6$, calamari were 13$ and didn’t match photos from online or other ppl who posted on Google reviews and it looked quite sad, brought it to their attention and spoke to the management on site, they said it’s typical even after showing them photos of the same location offering the same calamari dish, they refused to rectify therefore leaving one star, do not recommend this location.
Atmosphere: 1
Food: 3
Service: 1
Unfortunately, i have to give a bad review.
Following the recommendations in the social media, I decided to give it a try. We were two, my son and I. We ordered the souvlaki platter during lunch time and decided to dine-in. While waiting for the food, we sat on their table and noticed that the table wasn’t stable. The table was moving. I asked for a few napkins that I can fold and put under the leg of the table to make it more stable. But they did not want to give it to me and said that they are not giving napkins to stabilize tables. I was shocked. I insisted and explained that the tables are also dirty and I need to clean it as well. Finally they gave me 2 napkins! I cleaned their tables and stabilize the table for them. When my order is ready, they again did not want to give me any napkins!! I asked and they gave me one napkin. I explained to them that we are 2 customers, can we at least have 2 napkins? I was totally shocked . First time, experimenting this kind of customer service…
The food was very average. I do not understand the hype and now with this « special » treatment… Unfortunately i would not recommend this place.
Food: 2
Service: 1
The food is too oily, I really had a weird experience
Atmosphere: 1
Food: 1
Service: 1
Fish is sooo bad tasting. You will know that the fish is not fresh because of the fish meat color, the smell and the taste. The only good in the fish and chips platter is the greek potatoes and tzatziki. Calamari is so-so. Pita bread at least is warm and soft. Agneau and falafel pita sandwiches are okay. Very disappointed with the taste and definitely not worth the price.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Patatates Grecques Greek Potatoes Mini, Falafel 1
I liked their fries they are really made for poutine but their calamari were not great I prefer the ones from Marvin's they should make theirs like them their bread is thick wish they had thinner ones but their meat is delicious I liked their spicy feta sauce
Atmosphere: 4
Food: 4
Service: 4
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