Olivia's Authentic Chicken NDG

It's a poke monster

Food and service was good, it took about 15-20 mins for our burger and 2 piece chicken with fries combo to arrive. the restaurant was freezing cold, specially because they don't have double doors in winter. Evey time someone opened the door, a -13 degree wind blow in side the restaurant. Also, No washrooms for customers.

Atmosphere: 1

Food: 4

Service: 3

Rude employees (kids), high prices, no parking. This is the LARGEST poutine that they have. It’s about 15.50$ (w/ tax). It’s not even filled to the top. Soggy fries and little sauce. The depth is about 2 inches. The Diet Pepsi is not included in the price… I’m just using it for reference. Pepsi’s are 2.50 + tax.

Atmosphere: 1

Food: 1

Service: 1

Extremely disappointed…seemed like it was refried a few times…not eatable….

Food: 1

By far the worst service ive ever had. Ordered food from their website through doordash, i was charged on my credit card but my order got cancelled for now particular reason. Tried contacting the restaurant but all numbers available were out of service. Do not order from them. You wont get your food and you’ll lose money.

Olivia's was a distinct flavour with well cooked chicken and plenty of spices sides and sauces. Last night's meal was the same as KFC. The thrill of going there is gone.

Atmosphere: 3

Food: 1

Service: 4

Criminally over priced for quality and bland taste. without shame. Blacklisted

Extremely burned chicken, the edges of the pieces were harden as if it was fried and refried again and again. The skin was burnt and too hard to eat. Very disappointing and not like the pictures at all!

AND THEY FORGOT MY SAUCE 😢

Food: 1

I ordered food last nite, the flavour was great. I will tell you why I will always go back, the gentlemen at the cash processed my payment by card and cancelled that notorious tip, that everyone keeps putting in the machine when you do take out or even some purchase where a tips pops up. I tipped anyways in cash. This should be a lesson to all other establishments.

Atmosphere: 5

Food: 4

Service: 5

I bought the Jumbo Wrap Combo. It was generally really good. Personally, the chicken was just too salty and the fries were mid. The waiting time was ridiculously long. I was told my food is ready then got it 10 minutes after even though I waited 10-15 minutes before because no one was coming to the counter. I had really high expectations for this restaurant. I’m not sure I’ll go again.

Atmosphere: 3

Food: 4

Service: 2

Ordered via uber eats because it used to be good. Chicken soggy and under cooked, fries also soggy. Seemed like everything was cooked hours ago and just sitting around. Very disappointing as this place used to be quite decent.

Atmosphere: 1

Food: 1

Ordered and paid through their website. Later, we received a message saying that the order was on its way, followed by a message saying that the order had been cancelled and to call the store. Tried to call the NDG store several times with no one picking up. Terrible customer service.

Service: 1

On average can take 20-45 minutes for just a trio. I'm pretty patient, and I can guess when it's busy. But even when not busy, more often than not I'm waiting forever more than before the restaurant was shared with the new Pokebowl. Some of the newer workers just ignore you for a while, but allow the 3 UberEat guys to get infront of you still waiting to order, and they leave and you're still waiting. Used to love this place. Good food but...

Atmosphere: 3

Food: 4

Service: 1

Do not order online with Olivia's chicken as per Gmap link. They accept payment but do not process order with this location. Location is now an independent franchise, you must re-order-re-pay on-site- and wait another 30 min as if you were walkin order. They DE-affiliated with the main business but the link still appears here. Now I paid twice.
They are nice but don't seem to make much effort to have link removed from Gmap.

This restaurant is amazing and their wings are really good honestly, some of the best I’ve had. But every time we eat here, we end up with diarrhea. I still recommend it though… especially if you’re constipated. It works every time

Atmosphere: 5