Sheraton Montreal Airport Hotel

The Internet was not working while I had to work. That's the worst thing to happen on a snowy day, and I had to leave mid-day for the office. I am a Marriott Bonvoy member and can say other Marriott hotels have better services. I requested a room on a high floor but was denied by saying that rooms are unavailable. However, at the same time other guests checked in and were offered rooms on the upper floors while I was doing my formalities at one counter, with one of the front desk representatives.

The hotel doesn't provide complimentary parking with the room, which surprised me. So I couldn't rent a car. At the bar, I asked for my drink as it was complimentary to my stay and the bartender gave me a weird look before handing my drink as if I asked the bartender to buy me a drink from his pocket.

Overall, I was very disappointed.

Service: 2

Always great

Service: 5

The hotel is conveniently located close tot he airport. The rooms are nice and the food is ok for what you pay. The overall experience wasn't great. The rooms are badly designed, as you hear every word that is spoken in the hallways and there was ample constructions all around the hotel. Plus, point: because of all this commotion, you barely heard the planes. The showers had very poor pressure. Not upto usual Sheraton standards.

Service: 4

Excellent hotel a stone's throw from the airport, however shuttle is always available for those who need it

Rooms: Spacious

The room was very clean and comfortable! It was one of the nicer ones we’ve stayed at lately! Check in and out was fairly easy. The shuttle to and from the airport was great with keeping to schedule. The Eclipse restaurant was okay, there was a kid menu, so that was a bonus for us! Definitely would stay again!

My daughter and I loved watching the planes land and take off before bed! There was noise being so close to the airport, but we aren’t bugged by that! Just a heads up in case you are sensitive to sound.

Service: 4

Horrible experience staying at this property.

I requested a complimentary upgrade during my stay as I was eligible but was denied. I was working night shifts during my stay so requested a room with a bath tub and was denied again.

My checkout was Saturday and club lounge was closed on Saturday morning for the breakfast so I checked with the staff if they have any provisions and the staff was extremely rude and disrespectful about the same as well. When I’ve stayed earlier at this property, the manager was nice and accommodated the request so wanted to check but nee staff is very very rude.

I wanted to talk to the GM of the property but was told he handles important things and petty things like this. After insisting to speak with a supervisor, Michelle met me and shared that they won’t do any upgrades or change and suggested that I can check out earlier and actually went ahead and checked me out.

I have stayed have this property multiple times earlier and the staff was so police and nice but seems like new management is very arrogant.

Horrible customer service and experience - will never stay again. And the worst part was that I am titanium elite member and some other team kept a hand written note in my room saying how much they appreciated me staying here lol.

Service: 1

Staying here for work , always perfect

Service: 5

Great location and good price

Service: 5

In general the place is clean and well maintained! The room is okay!
The restaurant is inviting and our server was great! The food is very good.
Small downside still important! The reception: the staff is very unsmiling which should be essential for welcoming customers.

Rooms: Clean, comfortable

Service: 3

Efficient, friendly service in both English and French. Very comfortable room and helpful staff.

Service: 5

Shuttle, and room were great but service and food was terrible. There is no Uber eats or door dash available in this area. I spent 72$ on dinner and the food was not edible. The chicken wings with buffalo sauce was sweet and tasted like ketchup. These wings are clearly frozen and then deepfried. For 15$ for 5 wings this is an abomination. The gnocchi pasta was literally mush definitely also frozen. I don’t event mind frozen it’s just the fact that the texture or everything was horrible. And the wings were cold. Aloft hotel across the street has MUCH better food I stayed there earlier in the week.

Food & drinks: Disgusting food see above review for details

Service: 2

My wife and I stayed for one night in a room with our 2 dogs. Everything was fine except that the internet never worked

Service: 5

Nice hotel close to the airport.

Service: 4

Was ok for 1 night, but shower was an old bathtub, I felt the springs on the mattress.
Shuttle was convenient.

Service: 3

Good sized rooms. Odd numbers overlook a view of the airport
The restaurant/bar has a table where guests can plug in computers to work and watch TV. The training room is spacious but no changing room. There is no pool, spa or jacuzzi

Service: 4