The service is terrible, I ordered an iced latte and they gave me a black coffee with ice and a little bit of milk. The guy who attended me told me that that’s how the coffee was, he said it in a rude way and even grabbed the straw and stirred it in front of me, and then he read on the label that it was a latte and made a face like he didn’t know what was going on. He kept insisting that I had ordered another coffee until he read the label. Super aggressive and bad-tempered, and what’s worse, he’s Latino just like me. I took the coffee and left it on the counter. Terrible place to have a drink. Terrible customer service.
Kateryna
I often go to this Starbucks and I can say that I’ve known one of the employees (a short Latino guy with bleached hair) for quite some time. Throughout all my visits there, I have faced the fact that he was not friendly towards me. But today he crossed all the boundaries. My friend and I came, placed an order, and went to the waiting area. This guy was making our drinks. While he was preparing them, we were talking to each other and constantly catching his dissatisfied looks. When he handed me my order, he mockingly put it on the table. At that moment I asked what the problem was, to which he replied that we had a “weird vibe” and that we supposedly never thanked him. My friend and I were simply shocked, but that was not all. When we sat down to drink our coffee, we heard how he started to discuss us in a rude manner and quite loudly. I said that I was still here and could perfectly hear what he was saying. We called the manager, explained everything, and she said that this was far from the first time people had complained about him, but she justified him by saying that he was tired, although he smiled at other people. How can a person who does not see boundaries and does not know how to work with people still be working there? How can I be sure that he did not do something to my drink? I have no desire to come back there because of him. I sincerely do not understand why he is still kept there when there are so many young people who would want to work there and not be rude to customers. I have never encountered such rudeness before. I really want to be heard and for his place there to be reconsidered.
Atmosphere: 1
Service: 1
Kazuyo Sugiura
Regular Starbucks. Good to have a coffee time
Atmosphere: 4
Food: 5
Service: 5
Sam Mohr
I visited the Starbucks in downtown Montreal, and it’s a great spot right in the heart of the city. The location is super convenient, perfect for grabbing a coffee while exploring the city.
Atmosphere: 5
Food: 4
Service: 3
Carl Gregoire
I just got a completely liquid frappuccino lol. In this heat. If i see that short latino barista with the bleached hair behind the counter again, i will leave instantly. You're not a bar bro. You're at work.
Nelly Pérez
The customer service is very friendly, the barista gave me her recommendations and my drink tasted delicious!
Atmosphere: 5
Food: 5
Service: 5
Lloyd Kinderknecht
staff here deserves a giant raise….. 2 workers absolutely slammed and killing it. Efficient and friendly despite the rush. Merci’
Atmosphere: 5
Food: 5
Service: 5
Emily Yun
The man with curly hair and a nose ring who was unfortunately quite unfriendly and unhelpful.
Atmosphere: 3
Food: 3
Service: 1
Sebastian Botero
This Starbucks is connected to the hotel, which is convenient if you’re staying there. The staff was very friendly, the place was clean, and it had a great vibe. We tried the coffee, a refresher, and the ham and cheese croissant, everything was very good. Overall, it’s a great spot for a quick stop during your day.
Atmosphere: 5
Food: 5
Service: 5
sally mp
Offers good service. I'm always satisfied when I go there. Too bad you can't use the app to accumulate points and possibly get rewards. It would also be really great if Starbucks participated in TooGoodToGo. These 2 options would save money
It is a nice store, it is licensed but I wish they followed the same standards as corporate AKA free refills, the atmosphere is nice but I would recommend going to the corporate store just down the street to get the services that corporate stores offer but generally a great experience.
Atmosphere: 5
Food: 5
Service: 2
Kitty DeVine
Me medium tea doesn't need 2 tea bags. And when someone asks for cane and you say what else? The answer was not stevia Both sugar and stevia are derived from two different plants. It's safe to say that stevia is not sugar!Jul 13, 2023 the white sugar was your answer sans eye roll.i workers proper cafes love
Atmosphere: 2
Food: 3
Service: 2
Martin Tessier
Closed at 8:37am on December 25th but they say it's open then because I wanted a Starbucks coffee. I did 30 minutes.
Andrée-Anne P
Very disappointing quality of coffee, here is my large flat white (freshly made) for almost $7… plus this store is not franchised and does not accept star rewards.
⸻
The service is terrible, I ordered an iced latte and they gave me a black coffee with ice and a little bit of milk. The guy who attended me told me that that’s how the coffee was, he said it in a rude way and even grabbed the straw and stirred it in front of me, and then he read on the label that it was a latte and made a face like he didn’t know what was going on. He kept insisting that I had ordered another coffee until he read the label. Super aggressive and bad-tempered, and what’s worse, he’s Latino just like me. I took the coffee and left it on the counter. Terrible place to have a drink. Terrible customer service.
I often go to this Starbucks and I can say that I’ve known one of the employees (a short Latino guy with bleached hair) for quite some time. Throughout all my visits there, I have faced the fact that he was not friendly towards me. But today he crossed all the boundaries.
My friend and I came, placed an order, and went to the waiting area. This guy was making our drinks. While he was preparing them, we were talking to each other and constantly catching his dissatisfied looks. When he handed me my order, he mockingly put it on the table. At that moment I asked what the problem was, to which he replied that we had a “weird vibe” and that we supposedly never thanked him. My friend and I were simply shocked, but that was not all.
When we sat down to drink our coffee, we heard how he started to discuss us in a rude manner and quite loudly. I said that I was still here and could perfectly hear what he was saying. We called the manager, explained everything, and she said that this was far from the first time people had complained about him, but she justified him by saying that he was tired, although he smiled at other people.
How can a person who does not see boundaries and does not know how to work with people still be working there? How can I be sure that he did not do something to my drink? I have no desire to come back there because of him. I sincerely do not understand why he is still kept there when there are so many young people who would want to work there and not be rude to customers. I have never encountered such rudeness before. I really want to be heard and for his place there to be reconsidered.
Atmosphere: 1
Service: 1
Regular Starbucks. Good to have a coffee time
Atmosphere: 4
Food: 5
Service: 5
I visited the Starbucks in downtown Montreal, and it’s a great spot right in the heart of the city. The location is super convenient, perfect for grabbing a coffee while exploring the city.
Atmosphere: 5
Food: 4
Service: 3
I just got a completely liquid frappuccino lol. In this heat. If i see that short latino barista with the bleached hair behind the counter again, i will leave instantly. You're not a bar bro. You're at work.
The customer service is very friendly, the barista gave me her recommendations and my drink tasted delicious!
Atmosphere: 5
Food: 5
Service: 5
staff here deserves a giant raise….. 2 workers absolutely slammed and killing it. Efficient and friendly despite the rush.
Merci’
Atmosphere: 5
Food: 5
Service: 5
The man with curly hair and a nose ring who was unfortunately quite unfriendly and unhelpful.
Atmosphere: 3
Food: 3
Service: 1
This Starbucks is connected to the hotel, which is convenient if you’re staying there. The staff was very friendly, the place was clean, and it had a great vibe. We tried the coffee, a refresher, and the ham and cheese croissant, everything was very good. Overall, it’s a great spot for a quick stop during your day.
Atmosphere: 5
Food: 5
Service: 5
Offers good service. I'm always satisfied when I go there. Too bad you can't use the app to accumulate points and possibly get rewards. It would also be really great if Starbucks participated in TooGoodToGo. These 2 options would save money
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Lack of cleaning.
Atmosphere: 3
Food: 5
Service: 4
It is a nice store, it is licensed but I wish they followed the same standards as corporate AKA free refills, the atmosphere is nice but I would recommend going to the corporate store just down the street to get the services that corporate stores offer but generally a great experience.
Atmosphere: 5
Food: 5
Service: 2
Me medium tea doesn't need 2 tea bags. And when someone asks for cane and you say what else? The answer was not stevia Both sugar and stevia are derived from two different plants. It's safe to say that stevia is not sugar!Jul 13, 2023 the white sugar was your answer sans eye roll.i workers proper cafes love
Atmosphere: 2
Food: 3
Service: 2
Closed at 8:37am on December 25th but they say it's open then because I wanted a Starbucks coffee. I did 30 minutes.
Very disappointing quality of coffee, here is my large flat white (freshly made) for almost $7… plus this store is not franchised and does not accept star rewards.
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