I’ve been ordering the same exact custom tea latte at this location for months — a Grande Emperor’s Cloud & Mist with classic syrup, sub milk for half lemonade and half peach juice. Some baristas even recognize me and say how amazing it smells. So believe me when I say: I know what this drink should cost. I’ve paid around $5 tax included every time.
But today, a cashier looked at me like I was making it all up — like I was trying to scam the system over a tea. And then charged me $8.45… for a drink with no milk. Just tea, water, lemonade and peach juice. I was literally charged extra for substitutions that replaced something I didn’t even receive.
At that price, I should’ve received the original milk and the juice — maybe even a snack on the side. But no, I just got overcharged and treated like a liar.
This isn’t just frustrating — it’s humiliating. I’m a regular customer. I’m not here to debate pricing roulette depending on who's at the register. I’m here to enjoy a drink I love without being robbed blind or judged for ordering something a bit different. Its lunch on april 1 so maybe the cashier wanna play april fool on me?!?!?! Ps: the receipt that how much its supposed to cost 4.88$
Atmosphere: 1
Food: 1
Service: 1
RSH SH.
I ordered a venti iced matcha latte and literally 2.5/3 of the drink was ICE. That’s awful service If ur too lazy to make more of the drink don’t waste peoples money at least just quit bro. :)
Judy Batal
ordered a matcha frappuccino and this is what i got the only time i go to this location is when the mckay st catherine branch is closed - they re so much better at making drinks for some reason the guy location is always training baristas and its always bad drinks wasted stars on this drink
Cristina
Service is always fantastic, my favorite Starbucks location !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Sandwich
leonna li
Friendly stuff!super good service they made my day!
Atmosphere: 5
Food: 5
Service: 5
Abby Green
TO LIAM! ( I think that is his name) I have never seen you working there before but damn you need a raise + more hours!! such a lovely personality we had great banter and just made my trip top tier!! 💗💗
Atmosphere: 5
Food: 5
Service: 5
Ramona Davies
How do I post a Google review on my (indestructible) Nokia flip phone?
Vegetarian options: I think they have some, which is good
Kid-friendliness: Moderately
Wheelchair accessibility: Should be
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Sandwich, White Chocolate Mocha Frappe
Sharanya Akkenapally
I recently tried their new release: chestnut praline latte and I am in love with it. It has a unique taste and also I was always skeptical about trying pumpkin spice flavour, but I definitely recommend trying pumpkin spice cold brew with whipped cream. The staff is very welcoming here.
Atmosphere: 5
Food: 5
Service: 5
Kiran Suraj
Good towards customers and did not get my name wrong 😂
They have removed the sitting area. And I get it. They don't want homeless people to be chilling there for too long to drive clientele out. But it's really cold outside. And I think there's a better option other than kicking them out and remove all sitting area
Atmosphere: 1
Food: 1
Service: 1
S Z
Usually I go here 4-5 times weekly and order by mobile. Service always good and fast. However, the girl who worked today at reception was really rude to me. She basically treated me like a homeless like warn me they don’t give full cup cuz I ordered less ice, like I never afforded to pay for Starbucks. Thank you girl. I will never come back after using all my balance.
Atmosphere: 2
Food: 4
Service: 2
Liang Mark
They didn't ask my name :( I came to Starbuck just for that
Setare T.
They didn’t let me use the restroom 😐
Atmosphere: 2
Food: 3
Service: 1
A Sherland
The staff were extremely helpful and friendly! I wasn’t sure if I could use a reward and the cashier was able to help me quickly
I’ve been ordering the same exact custom tea latte at this location for months — a Grande Emperor’s Cloud & Mist with classic syrup, sub milk for half lemonade and half peach juice. Some baristas even recognize me and say how amazing it smells. So believe me when I say: I know what this drink should cost. I’ve paid around $5 tax included every time.
But today, a cashier looked at me like I was making it all up — like I was trying to scam the system over a tea. And then charged me $8.45… for a drink with no milk. Just tea, water, lemonade and peach juice. I was literally charged extra for substitutions that replaced something I didn’t even receive.
At that price, I should’ve received the original milk and the juice — maybe even a snack on the side. But no, I just got overcharged and treated like a liar.
This isn’t just frustrating — it’s humiliating. I’m a regular customer. I’m not here to debate pricing roulette depending on who's at the register. I’m here to enjoy a drink I love without being robbed blind or judged for ordering something a bit different.
Its lunch on april 1 so maybe the cashier wanna play april fool on me?!?!?!
Ps: the receipt that how much its supposed to cost 4.88$
Atmosphere: 1
Food: 1
Service: 1
I ordered a venti iced matcha latte and literally 2.5/3 of the drink was ICE. That’s awful service If ur too lazy to make more of the drink don’t waste peoples money at least just quit bro. :)
ordered a matcha frappuccino and this is what i got
the only time i go to this location is when the mckay st catherine branch is closed - they re so much better at making drinks
for some reason the guy location is always training baristas and its always bad drinks
wasted stars on this drink
Service is always fantastic, my favorite Starbucks location !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Sandwich
Friendly stuff!super good service they made my day!
Atmosphere: 5
Food: 5
Service: 5
TO LIAM! ( I think that is his name) I have never seen you working there before but damn you need a raise + more hours!! such a lovely personality we had great banter and just made my trip top tier!! 💗💗
Atmosphere: 5
Food: 5
Service: 5
How do I post a Google review on my (indestructible) Nokia flip phone?
Vegetarian options: I think they have some, which is good
Kid-friendliness: Moderately
Wheelchair accessibility: Should be
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Sandwich, White Chocolate Mocha Frappe
I recently tried their new release: chestnut praline latte and I am in love with it. It has a unique taste and also I was always skeptical about trying pumpkin spice flavour, but I definitely recommend trying pumpkin spice cold brew with whipped cream. The staff is very welcoming here.
Atmosphere: 5
Food: 5
Service: 5
Good towards customers and did not get my name wrong 😂
Atmosphere: 4
Food: 4
Service: 4
Closed 30 minutes before posted time.
Restaurantji Recommends
They have removed the sitting area. And I get it. They don't want homeless people to be chilling there for too long to drive clientele out. But it's really cold outside. And I think there's a better option other than kicking them out and remove all sitting area
Atmosphere: 1
Food: 1
Service: 1
Usually I go here 4-5 times weekly and order by mobile. Service always good and fast. However, the girl who worked today at reception was really rude to me. She basically treated me like a homeless like warn me they don’t give full cup cuz I ordered less ice, like I never afforded to pay for Starbucks. Thank you girl. I will never come back after using all my balance.
Atmosphere: 2
Food: 4
Service: 2
They didn't ask my name :(
I came to Starbuck just for that
They didn’t let me use the restroom 😐
Atmosphere: 2
Food: 3
Service: 1
The staff were extremely helpful and friendly! I wasn’t sure if I could use a reward and the cashier was able to help me quickly
Keep in mind I went at an off peak time
Atmosphere: 5
Food: 5
Service: 5
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