Unfortunately, I am forced to give this restaurant a lower rating due to some negative experiences that I had on January 3 and January 4. This relates to some problems that I had with the food that I had ordered on UBER. I should note that this is not the first time that I had ordered from this restaurant in the past. I have been a fairly regular customer but now I am fairly concerned about continuing to order from this restaurant. I had placed two (2) separate orders on two (2) separate nights and the ordered items did not change whatsoever. I made ZERO changes to the content of the items that I ordered on the menu. In both cases, the orders came with major mistakes, which caused me to feel physically unwell, and I now believe I need to report this publicly because it was such a bad experience. I filed a food safety report with UBER about my situation; originally I had trouble with their system because they do not consider all complaints to be valid. This is a completely different issue from the restaurant itself. I did speak directly with the restaurant staff on two (2) occasions now about both orders and they were admittedly shocked and surprised that I had this type of experience, let alone that this occurred on two (2) consecutive nights. I am very sensitive to spice as well as acid, and I am very careful with the food that I consume due to this underlying health condition. I am susceptible to stomach ulcers and to extreme pain if I consume more than the appropriate amount of spice and acid in my food. This is the reason that I always specify that the burrito or burrito bowl should be done with MILD salsa and that there should be ZERO spicy ingredients included in the burrito or burrito bowl. In this case, I had ordered a regular burrito on both occasions and I asked for MILD salsa, as per usual. On both occasions, the burrito was highly spicy and overbearingly hot. I was not able to eat very much of it because of the level of spice and heat. Whatever I did consume definitely irritated my stomach, and I am now in need of a doctorâs appointment. I need to have my health problem reevaluated because clearly it was made worse by what I was eating, and I did not eat very much of the food that was delivered. After the first incident on January 3, the restaurant offered for me to be compensated with a free meal, but this no longer seems to be all that helpful when the same thing occurred for a second time the following day on January 4. I went and spoke with them today on Monday, January 5 about what happened on the last two (2) days and I was not offered any other form of compensation. They were simply just âshockedâ that these incidents happened and said that they would need to look into it. They also did not understand why random ingredients were included in the burrito that I had not requested, including âpickled onionsâ which I cannot digest. I NEVER include these in the list of ingredients whenever I place an order with this place. Something has obviously gone majorly wrong with this restaurant, and I am not overly comfortable ordering food from there again if this is going to be the type of experience I end up having repeatedly. I had requested ingredients like âcheeseâ and âcremaâ to be included in the burrito and there was very little of this on both nights. Otherwise there was just a lot of spice and a lot of heat, and this was not well compensated or balanced out by any non-spicy ingredients. The main issue was that I NEVER requested any spicy salsa in the first place and that is exactly what caused me to feel unwell from the food. Although I appreciate the fact that the restaurant did attempt to compensate me for the first experience, they certainly did not offer anything for the second experience, and I thought that they would be a tad bit more concerned after telling them that I had two (2) horrible nights of this with no explanation as to why this happened.
Atmosphere: 4
Food: 2
Service: 4
Ruhan R
Not an authentic Mexican restaurant, but it's not pretending to be one either. They are leaning towards Tex More moreso, which is no issue as a concept. There is some seating but it's just some stools, will crowd easily but fortunately when I went it wasn't busy at all. The ingredients are of great variety and decent quality. Just the overall product didn't amaze me, but it satisfied me.
Tori
I would kill a man for their shiitake burrito because it is so freaking good. We come back here over and over for the high quality ingredients and supporting a small, local business. By going ourselves, we avoid app-based markup, too!
That said, I think their assembly strategy may need work. After I ordered, I watched the staff place the hot ingredients on the burrito wrapâŠ..and then let them sit for 15 minutes while they did other orders. They actually stated out loud tĂŽ one another that they were prioritizing Uber orders over walk-ins, so that seemed a little bizarre and made it kind of frustrating tĂŽ watch my amazing shiitake cooling while they tended to other orders. If theyâre going to do that, I wish theyâd at least change the order of operations so that they add hot ingredients only once theyâre actually ready to top it.
20 minutes later all the toppings were on my burrito and I got to take it away. By this time I was so hungry i decided to take a bite in the car aaandâŠ.it was already cold đ still tasted pretty fantastic, but I miss their first year of business, when everything was hot and made with such care!
aaron kozloff
Great burritos, but if you walk in and place an order, itâll take 30-45 minutes where they fulfill Uber Eats orders first while you stand there.
Love the food, but damn that was a shame.
John C
Delicious food and fresh ingredients!! Adding it to my « go to » spots for a quick bite.
William Cabrera
They forgot my guacamole
B B
Take out had no meat inside! They cut down on meat if u do take out or delivery stay aware
Lola Lola
Been ordering there for years always had good ordered pork plate with Uber eats and there was barely any meat inside. This is unacceptable. I am sure they did this because it was on takeout. Will never be back. This is a very cheap move.
One of the best burritos in the city. I got the pork all dressed burrito, absolutely delicious. It was pretty large and very filling. Also the burrito bowls are loaded with toppings! I would highly recommend this restaurant to any burrito fan. Atmosphere: There isnât a huge amount of seating available to dine in. Maybe like 6 stools total.
Atmosphere: 4
Food: 5
Service: 5
Camille
Good food, good service, but theyâve increased their prices and their vegetarian burrito is simply not worth 20$⊠it doesnât even include guac in the price
Food: 4
Service: 4
Henri Lamarche
Relax, cute little place. Friendly staff. The food is great and the prices are resonable.
Atmosphere: 5
Food: 5
Service: 5
Gurpinder Singh KANG
I recently tried the vegetarian burritos at this Tejano restaurant and was really impressed! The taste was delicious, fresh, and full of flavor. The service was excellent as well, Iâll be coming back again!
Atmosphere: 4
Food: 5
Service: 5
Paul Suddaby
Great food, great service (which is a weird thing to say about a burrito counter) and huge portions. Will be back.
The shiitake is the best đ„
Atmosphere: 5
Food: 5
Service: 5
Great quick takeout spot with flavourful burritos
Unfortunately, I am forced to give this restaurant a lower rating due to some negative experiences that I had on January 3 and January 4. This relates to some problems that I had with the food that I had ordered on UBER. I should note that this is not the first time that I had ordered from this restaurant in the past. I have been a fairly regular customer but now I am fairly concerned about continuing to order from this restaurant. I had placed two (2) separate orders on two (2) separate nights and the ordered items did not change whatsoever. I made ZERO changes to the content of the items that I ordered on the menu. In both cases, the orders came with major mistakes, which caused me to feel physically unwell, and I now believe I need to report this publicly because it was such a bad experience. I filed a food safety report with UBER about my situation; originally I had trouble with their system because they do not consider all complaints to be valid. This is a completely different issue from the restaurant itself.
I did speak directly with the restaurant staff on two (2) occasions now about both orders and they were admittedly shocked and surprised that I had this type of experience, let alone that this occurred on two (2) consecutive nights.
I am very sensitive to spice as well as acid, and I am very careful with the food that I consume due to this underlying health condition. I am susceptible to stomach ulcers and to extreme pain if I consume more than the appropriate amount of spice and acid in my food. This is the reason that I always specify that the burrito or burrito bowl should be done with MILD salsa and that there should be ZERO spicy ingredients included in the burrito or burrito bowl.
In this case, I had ordered a regular burrito on both occasions and I asked for MILD salsa, as per usual. On both occasions, the burrito was highly spicy and overbearingly hot. I was not able to eat very much of it because of the level of spice and heat. Whatever I did consume definitely irritated my stomach, and I am now in need of a doctorâs appointment. I need to have my health problem reevaluated because clearly it was made worse by what I was eating, and I did not eat very much of the food that was delivered.
After the first incident on January 3, the restaurant offered for me to be compensated with a free meal, but this no longer seems to be all that helpful when the same thing occurred for a second time the following day on January 4. I went and spoke with them today on Monday, January 5 about what happened on the last two (2) days and I was not offered any other form of compensation. They were simply just âshockedâ that these incidents happened and said that they would need to look into it. They also did not understand why random ingredients were included in the burrito that I had not requested, including âpickled onionsâ which I cannot digest. I NEVER include these in the list of ingredients whenever I place an order with this place.
Something has obviously gone majorly wrong with this restaurant, and I am not overly comfortable ordering food from there again if this is going to be the type of experience I end up having repeatedly. I had requested ingredients like âcheeseâ and âcremaâ to be included in the burrito and there was very little of this on both nights. Otherwise there was just a lot of spice and a lot of heat, and this was not well compensated or balanced out by any non-spicy ingredients.
The main issue was that I NEVER requested any spicy salsa in the first place and that is exactly what caused me to feel unwell from the food. Although I appreciate the fact that the restaurant did attempt to compensate me for the first experience, they certainly did not offer anything for the second experience, and I thought that they would be a tad bit more concerned after telling them that I had two (2) horrible nights of this with no explanation as to why this happened.
Atmosphere: 4
Food: 2
Service: 4
Not an authentic Mexican restaurant, but it's not pretending to be one either. They are leaning towards Tex More moreso, which is no issue as a concept. There is some seating but it's just some stools, will crowd easily but fortunately when I went it wasn't busy at all. The ingredients are of great variety and decent quality. Just the overall product didn't amaze me, but it satisfied me.
I would kill a man for their shiitake burrito because it is so freaking good. We come back here over and over for the high quality ingredients and supporting a small, local business. By going ourselves, we avoid app-based markup, too!
That said, I think their assembly strategy may need work. After I ordered, I watched the staff place the hot ingredients on the burrito wrapâŠ..and then let them sit for 15 minutes while they did other orders. They actually stated out loud tĂŽ one another that they were prioritizing Uber orders over walk-ins, so that seemed a little bizarre and made it kind of frustrating tĂŽ watch my amazing shiitake cooling while they tended to other orders. If theyâre going to do that, I wish theyâd at least change the order of operations so that they add hot ingredients only once theyâre actually ready to top it.
20 minutes later all the toppings were on my burrito and I got to take it away. By this time I was so hungry i decided to take a bite in the car aaandâŠ.it was already cold đ still tasted pretty fantastic, but I miss their first year of business, when everything was hot and made with such care!
Great burritos, but if you walk in and place an order, itâll take 30-45 minutes where they fulfill Uber Eats orders first while you stand there.
Love the food, but damn that was a shame.
Delicious food and fresh ingredients!! Adding it to my « go to » spots for a quick bite.
They forgot my guacamole
Take out had no meat inside! They cut down on meat if u do take out or delivery stay aware
Been ordering there for years always had good ordered pork plate with Uber eats and there was barely any meat inside. This is unacceptable. I am sure they did this because it was on takeout. Will never be back. This is a very cheap move.
Restaurantji Recommends
One of the best burritos in the city. I got the pork all dressed burrito, absolutely delicious. It was pretty large and very filling. Also the burrito bowls are loaded with toppings! I would highly recommend this restaurant to any burrito fan. Atmosphere: There isnât a huge amount of seating available to dine in. Maybe like 6 stools total.
Atmosphere: 4
Food: 5
Service: 5
Good food, good service, but theyâve increased their prices and their vegetarian burrito is simply not worth 20$⊠it doesnât even include guac in the price
Food: 4
Service: 4
Relax, cute little place. Friendly staff. The food is great and the prices are resonable.
Atmosphere: 5
Food: 5
Service: 5
I recently tried the vegetarian burritos at this Tejano restaurant and was really impressed! The taste was delicious, fresh, and full of flavor. The service was excellent as well, Iâll be coming back again!
Atmosphere: 4
Food: 5
Service: 5
Great food, great service (which is a weird thing to say about a burrito counter) and huge portions. Will be back.
Atmosphere: 4
Food: 4
Service: 5
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