Tim Hortons

2980 Rue Masson, Montréal
(514) 379-4100

Recent Reviews

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Eve de Repentigny

Every time I try to get a delivery from DoorDash, they immediately cancel my order because they are “unable to fulfill my order”. I just assumed there’s a problem with the app for them, so I just tried to reorder from Skip. Everything seemed to be working, a driver was assigned, I’ve waited 30 min, the driver was at the restaurant waiting for the order and guess what… order cancelled. Again, “restaurant unable to fulfill my order”. They’re just ragebaiting me at this point. I won’t be reordering from this location.

Adam Morneau

I asked for double toasted bagel, with butter and cream cheese. It was raw, barely toasted, I barely saw the cream cheese and the coffee was missing sugar. Very bad quality of food. The cashier even forgot to make my coffee.

Atmosphere: 1

Food: 1

Service: 1

DIANA BELPULZO

Expresso machine has been broken for 1year and a half.
Owner REFUSES to pay and fix it.
He even turned OFF the air conditioning during the heat wave. Employees have told me many times how they are overwhelmed and disrespected most of the time.
1 batch of donuts are made and it’s at 4am not before, not after. THREE DAY OLD MUFFINs on rotation 🤮
Nothing fresh about this Tim

Atmosphere: 1

Food: 1

Service: 1

AniPatch Corp

Perfect place to hang around in the neighborhood. I loved sitting on high chairs and watch outside, plus the environment and the Super friendly staff makes my evening perfect.

Atmosphere: 5

Food: 5

Service: 5

Samuel Cardinal

I went there to get a lunch with my friends, and we had an incredible experience, the staff made sure the food was hot & good, no mistakes in the orders.
One of the best Timmies I've been to in the last few years!
Kudos to the management team & the staff

Atmosphere: 5

Food: 5

Service: 5

Rebellious fruit salad

If you go at night or very early in the morning, the clerk is very badly trained.
He straight up ignores you (while talking to a friend on the phone), is not aware at all of the basic menu, messes up a very simple order every time.
Oh and it was an absolute mess everywhere, I'm not looky at that usually but damn.
Otherwise during the day, the service is decent.

Atmosphere: 2

Food: 3

Service: 1

Jeffrey Spodek

This has to be the worst Tim Horton’s I’ve been to. Staff ignores clients and are completely disorganized

Atmosphere: 1

Food: 1

Service: 1

Steve Boulet

23 décembre 13h30.. achete boite de 20 tim bits ...en arrivant chez moi je les compte car la dernière fois j'en avais 18 au lieu de 20 et cette fois ci 17.. j achete souvent des tim bits. Donc a@faire le calcul je de me faire fourrer de 50 tim bits par année ? Ça serai le fun que vos caissière saches compter jusqu'à 20..j ose même pas acheter la@boite de 50 !!

Sam Zedd

Today 11h15 am was without doubt, one of the worst customer service experiences I have ever had. Cashier woman was really disrespectful, unprofessional, deeply upsetting.

Atmosphere: 1

Food: 1

Service: 1

Mi B.

Worst Tim Hortons ever! Very slow service and very stupid cashier

Atmosphere: 1

Food: 1

Service: 1

Marie Megane Amandine David

"Chaque visite chez Tim Hortons est un véritable plaisir. Le cappuccino glacé en petit format est toujours parfait, et leurs chocolatines ainsi que les croissants au fromage sont absolument délicieux. La qualité constante des produits et le service amical font de chaque visite une expérience agréable. Je ne regrette jamais mes choix et je recommande vivement cet endroit !

Atmosphere: 5

Food: 5

Service: 5

nathan cluzeau

It's no big deal not to speak French, on the other hand the employees just don't care, it's distressing, you have to call them several times just to get them to come (after 3 p.m. on Sunday the 15th) . Then, still taking his time, an employee receives the order, slowly, the queue lengthens to the door, still nothing to disturb him. I'll spare you all the comments on hygiene etc., we're in a Tim we know what to expect, but at least do the minimum in service out of pity it hurts to give you money.

Atmosphere: 3

Food: 4

Service: 1

Raphael Jarry

The guy doesn't speak French, half of the menu is missing and the guy asks $5 for a fork with a cold bagel

Atmosphere: 1

Food: 2

Service: 1

Zena Madi

Horrible service this morning two employees around 6:45am never again

Service: 1

Valentina Figueroa

I asked for 10 timbits with strawberry, chocolate, honey glazed and birthday cake, the cashier replied: so you want all except (I don't know what he said at that moment) but I answered exactly, except the old ordinary one. I thought he understood me but when I got in my car, I saw that there was: strawberry, chocolate, birthday cake and old cake. Plus, I had a butcher of a strawberry timbit and there wasn't even strawberry jam inside 🤦🏻‍♀️. It's really a shame

Atmosphere: 3

Food: 1

Service: 2

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