THEY HAVE RATS!!! I was in the drive through window looking through and saw a mouse/rat running around. They seemed to be closed; nobody was answering the drive through but the lights were still on and there was food out everywhere I wish I could have filmed the mice
Atmosphere: 1
Food: 1
Service: 1
Samy Ferza
They put 2 times a muffins from the flor in the oven again. Disgusting
Atmosphere: 1
Food: 1
Service: 1
Narenderkaur Banoth
Super super super Just love the service
Atmosphere: 5
Food: 5
Service: 5
Kirsten Hope Desamito
Whoever the hispanic lady that was in the drive thru was so rude. I was trying to tell them that they missed something in my order but she kept dismissing me and saying “bye”. thankfully the person taking the order was kind enough to remember the error.
Service: 1
Vandana Dhillon
I have very bad experiences with this location many times, I am living near by to this location . Today’s experience was extremely bad, I have put a case to food inspector, today I bought Tim bits and donut for my two years old daughter. The moment she eat that she started throwing it vomiting, when I checked the food it smells nasty and tastes sour. Don’t go to this location They sell old food and don’t care about people health. I complained at their official website but didn’t get any response., now I have email all evidence to food inspector in montreal
Food: 1
Service: 1
Sergio G.Wiser
There was no hot chocolate, neither white nor dark. Then I told the vendor I wanted green tea and he gave me lemonade. Terrible service.
Atmosphere: 1
Food: 2
Service: 1
Berson Charles
I had a very disappointing experience at this Tim Hortons location. I placed a mobile order for drive-thru pickup. When I pulled up, the employee asked for the order number. I couldn’t immediately locate it in the app, so I gave her my name and politely asked where to find the number. Instead of offering assistance, she rolled her eyes, shut the drive-thru window on me, and said that since I placed the order, I should be able to find the number myself. She even told her colleague not to help me. After searching through the app, I eventually found the number. I was then told, in a rude tone, to go park and wait at the front. When I went inside to pick up my order, I was surprised to learn that this employee is actually the manager. Customer service like this is unacceptable, especially from someone in a leadership role. This isn’t the first time I’ve experienced poor service at this location, but it is the first time I’ve felt compelled to write a review. As customers, we work hard for our money and expect to be treated with basic respect and professionalism. The food itself was okay, but the restaurant was not well maintained, which added to the overall negative impression. I hope management takes this feedback seriously and works toward improving the customer experience at this location.
Atmosphere: 2
Food: 3
Service: 1
Bence Toth
Horrible MANAGER. Hispanic manager is the rudest human being I've dealt with!!! I rarely leave reviews, but this experience at Tim Hortons was unreal. The manager on duty was completely unprofessional and downright rude. From the moment I stepped up to the counter, I was met with eye rolls, sighs, and a tone that screamed annoyance at just existing.
When I asked a simple question about a menu item, the manager snapped at me, interrupted my order, and actually mocked me for not knowing what I wanted. My coffee was wrong, and when I politely pointed it out, I was told, “I don’t care. You wanted it, you got it. Maybe next time read better.”
It felt less like a coffee shop and more like being interrogated by the world’s most bitter person. Totally unacceptable. I left frustrated, and I honestly can’t recommend this location if you expect any basic human decency.
Service: 1
Christian Jasmin
Everyone but this Mexican lady were nice in the drive-thru, we try to explain that they missed an order which wasn’t our fault but this woman kept saying okay next bye bye - but we were trying to get our order correct.
INCREDIBLE SERVICE JESSICA IS THE BEST HER PASSION AND HER CUSTOMER SERVICE IS AMAZING!!!!! WILL BE BACK
Atmosphere: 5
Food: 5
Service: 5
shirel ohayon
I love Tim Hortons best coffee best workers Harman is a great employee.
Atmosphere: 5
Food: 5
Service: 5
Shasha Mj
Great and fast service! Jessica, the cashier, was super nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Evans Vogas
I’ve tried this Tim Hortons on St-Louis many times, and unfortunately my morning experiences have been consistently terrible. The same morning manager is always there, and the service is horrible. She comes across as arrogant and genuinely doesn’t seem to care about customers. When I see that she’s working, I honestly just drive away without ordering.
Service in the morning is always very slow, and orders are frequently wrong. Even a simple order never seems to be done correctly, which is extremely frustrating.
That said, the evening staff is a completely different story. The service is much better, faster, and more pleasant. Evening visits deserve a solid 4-star rating.
Overall, mornings are a 1-star experience, evenings are a 4-star. I really hope Tim Hortons Canada looks into this, because the difference in service depending on the time of day is huge.
Atmosphere: 1
Food: 1
Service: 1
N John
I had an experience yesterday with Fedwa not sure of the spelling. She was very rude and condescending. This location won the prize for the worst Tim Hortins experience ever
THEY HAVE RATS!!! I was in the drive through window looking through and saw a mouse/rat running around. They seemed to be closed; nobody was answering the drive through but the lights were still on and there was food out everywhere
I wish I could have filmed the mice
Atmosphere: 1
Food: 1
Service: 1
They put 2 times a muffins from the flor in the oven again. Disgusting
Atmosphere: 1
Food: 1
Service: 1
Super super super
Just love the service
Atmosphere: 5
Food: 5
Service: 5
Whoever the hispanic lady that was in the drive thru was so rude. I was trying to tell them that they missed something in my order but she kept dismissing me and saying “bye”. thankfully the person taking the order was kind enough to remember the error.
Service: 1
I have very bad experiences with this location many times, I am living near by to this location .
Today’s experience was extremely bad, I have put a case to food inspector, today I bought Tim bits and donut for my two years old daughter. The moment she eat that she started throwing it vomiting, when I checked the food it smells nasty and tastes sour. Don’t go to this location
They sell old food and don’t care about people health. I complained at their official website but didn’t get any response., now I have email all evidence to food inspector in montreal
Food: 1
Service: 1
There was no hot chocolate, neither white nor dark. Then I told the vendor I wanted green tea and he gave me lemonade. Terrible service.
Atmosphere: 1
Food: 2
Service: 1
I had a very disappointing experience at this Tim Hortons location.
I placed a mobile order for drive-thru pickup. When I pulled up, the employee asked for the order number. I couldn’t immediately locate it in the app, so I gave her my name and politely asked where to find the number. Instead of offering assistance, she rolled her eyes, shut the drive-thru window on me, and said that since I placed the order, I should be able to find the number myself. She even told her colleague not to help me.
After searching through the app, I eventually found the number. I was then told, in a rude tone, to go park and wait at the front. When I went inside to pick up my order, I was surprised to learn that this employee is actually the manager.
Customer service like this is unacceptable, especially from someone in a leadership role. This isn’t the first time I’ve experienced poor service at this location, but it is the first time I’ve felt compelled to write a review. As customers, we work hard for our money and expect to be treated with basic respect and professionalism.
The food itself was okay, but the restaurant was not well maintained, which added to the overall negative impression.
I hope management takes this feedback seriously and works toward improving the customer experience at this location.
Atmosphere: 2
Food: 3
Service: 1
Horrible MANAGER. Hispanic manager is the rudest human being I've dealt with!!!
I rarely leave reviews, but this experience at Tim Hortons was unreal. The manager on duty was completely unprofessional and downright rude. From the moment I stepped up to the counter, I was met with eye rolls, sighs, and a tone that screamed annoyance at just existing.
When I asked a simple question about a menu item, the manager snapped at me, interrupted my order, and actually mocked me for not knowing what I wanted. My coffee was wrong, and when I politely pointed it out, I was told, “I don’t care. You wanted it, you got it. Maybe next time read better.”
It felt less like a coffee shop and more like being interrogated by the world’s most bitter person. Totally unacceptable. I left frustrated, and I honestly can’t recommend this location if you expect any basic human decency.
Service: 1
Everyone but this Mexican lady were nice in the drive-thru, we try to explain that they missed an order which wasn’t our fault but this woman kept saying okay next bye bye - but we were trying to get our order correct.
Atmosphere: 1
Food: 3
Service: 1
You tell them to put one sugar they put a loy
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
INCREDIBLE SERVICE JESSICA IS THE BEST HER PASSION AND HER CUSTOMER SERVICE IS AMAZING!!!!! WILL BE BACK
Atmosphere: 5
Food: 5
Service: 5
I love Tim Hortons best coffee best workers
Harman is a great employee.
Atmosphere: 5
Food: 5
Service: 5
Great and fast service! Jessica, the cashier, was super nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
I’ve tried this Tim Hortons on St-Louis many times, and unfortunately my morning experiences have been consistently terrible. The same morning manager is always there, and the service is horrible. She comes across as arrogant and genuinely doesn’t seem to care about customers. When I see that she’s working, I honestly just drive away without ordering.
Service in the morning is always very slow, and orders are frequently wrong. Even a simple order never seems to be done correctly, which is extremely frustrating.
That said, the evening staff is a completely different story. The service is much better, faster, and more pleasant. Evening visits deserve a solid 4-star rating.
Overall, mornings are a 1-star experience, evenings are a 4-star. I really hope Tim Hortons Canada looks into this, because the difference in service depending on the time of day is huge.
Atmosphere: 1
Food: 1
Service: 1
I had an experience yesterday with Fedwa not sure of the spelling. She was very rude and condescending. This location won the prize for the worst Tim Hortins experience ever
Service: 1
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