Very disappointed I get Chinese from them once a week worst experience I live 3 min away and my.food was cold like not even like warm it was cold I called tried to explain and the lady just hung up on me I will be going elsewhere very very disappointed
Jaclyn Dallaire
Love, love, love!!! Service is excellent and food is always good!!
Matt M
I'd been going there for about 5 years and found their food to be well above average if not one of the best Chinese places in the East Bay area. However, after a recent experience I am never giving them my business again.I placed an online order for delivery (the first and last time I've done this, usually I picked it up). When I put in my address, I got no error message saying they don't deliver to my address. The order went through, and my credit card was charged. After an hour and a half of waiting, I called them asking where my food was.The woman who answered was EXTREMELY rude right off the bat, telling me to hold on repeatedly in an annoyed voice. When I was taken off of hold I explained the situation and asked where my food was. When asked where I lived and I said Barrington she said, "oh we don't deliver to Barrington." Great, so what happened to the order? "Oh, we didn't make it."So not only is their website shoddily designed and didn't throw an error when I entered my address, and instead let the order go through, but no one at Lucky Garden thought of giving me the courtesy of calling me to tell me this after they received the order? Instead I had to wait an hour and a half and call them myself. I'm sorry, but this is unacceptable. You just treated a loyal customer like trash, and I won't be returning to your establishment.I know there is a language barrier, but you need to learn how to interact with people and develop some people skills before you answer a phone. You just lost a customer. Good riddance.
Bill D
Best chinese restaurant around
Hector Santamaria
The food is good but that lady who answers the phone is so inpatient and rude.
Tyler Freeman
The lady over the phone was really rude and started yelling at me when I didn’t understand her. Then hung up on me after giving my card info.
Rochelle Gonzalez
The women that worked the counter was so rude over the phone that I chose to just order online and when I show up she gives me the wrong rice and then argues with me about it telling me I ordered it when the menu says clearly that the dinner special comes with pork friend rice. As I spoke to her nicely and asked if she could just give the rice i wanted she shakes her head at me and slams things on the counter.
Mychal Gillooly
Really liked this place..always ordered the same thing..one day I made a mistake and ordered something I'm alergic to and they refused to switch the food for what I usually order even though iv done business with them over 5 years.they were very rude about it also..✌?
Dan Cullman
Always great fresh quality, never greasy or msg. Prompt delivery every time.
Paris Trent
The lady on the phone was absolutely rude and starting screaming at me asking “okay what you want!?!” Food was good bad service
Placed an order with them at 5:30 PM an they never made my order but decided to keep the $32 charge of my order and never refunded me, the lady who answers the phone is very rude
paul campion
Got to be good or bad for me to review. That was awful. Chicken in garlic sauce, the sauce was bland at best and the tiny bits of chicken in it(More veg than chicken)were not even flavored. Chicken fried rice the same. A generous 2 from me.
Linda Hedgcorth Miranda
The girls that were working were so pleasant and helpful and informative while helping decide on a flavor.
D B
Food is not that good. Always screw up on the deliveries and they take forever!!
Alan Jacobs
Been going here regularly and I have to say it is very good. I have no problem with this restaurant outside of the fact that they need to add more meat filling in their fried wontons. Last time I ordered I got them and there was little to no filling so I was pretty disappointed with that. But all and all a very good Chinese restaurant . I recommend you try it if your in bristol and are in the mood for Chinese.
Very disappointed I get Chinese from them once a week worst experience I live 3 min away and my.food was cold like not even like warm it was cold I called tried to explain and the lady just hung up on me I will be going elsewhere very very disappointed
Love, love, love!!! Service is excellent and food is always good!!
I'd been going there for about 5 years and found their food to be well above average if not one of the best Chinese places in the East Bay area. However, after a recent experience I am never giving them my business again.I placed an online order for delivery (the first and last time I've done this, usually I picked it up). When I put in my address, I got no error message saying they don't deliver to my address. The order went through, and my credit card was charged. After an hour and a half of waiting, I called them asking where my food was.The woman who answered was EXTREMELY rude right off the bat, telling me to hold on repeatedly in an annoyed voice. When I was taken off of hold I explained the situation and asked where my food was. When asked where I lived and I said Barrington she said, "oh we don't deliver to Barrington." Great, so what happened to the order? "Oh, we didn't make it."So not only is their website shoddily designed and didn't throw an error when I entered my address, and instead let the order go through, but no one at Lucky Garden thought of giving me the courtesy of calling me to tell me this after they received the order? Instead I had to wait an hour and a half and call them myself. I'm sorry, but this is unacceptable. You just treated a loyal customer like trash, and I won't be returning to your establishment.I know there is a language barrier, but you need to learn how to interact with people and develop some people skills before you answer a phone. You just lost a customer. Good riddance.
Best chinese restaurant around
The food is good but that lady who answers the phone is so inpatient and rude.
The lady over the phone was really rude and started yelling at me when I didn’t understand her. Then hung up on me after giving my card info.
The women that worked the counter was so rude over the phone that I chose to just order online and when I show up she gives me the wrong rice and then argues with me about it telling me I ordered it when the menu says clearly that the dinner special comes with pork friend rice. As I spoke to her nicely and asked if she could just give the rice i wanted she shakes her head at me and slams things on the counter.
Really liked this place..always ordered the same thing..one day I made a mistake and ordered something I'm alergic to and they refused to switch the food for what I usually order even though iv done business with them over 5 years.they were very rude about it also..✌?
Always great fresh quality, never greasy or msg. Prompt delivery every time.
The lady on the phone was absolutely rude and starting screaming at me asking “okay what you want!?!” Food was good bad service
Restaurantji Recommends
Placed an order with them at 5:30 PM an they never made my order but decided to keep the $32 charge of my order and never refunded me, the lady who answers the phone is very rude
Got to be good or bad for me to review. That was awful. Chicken in garlic sauce, the sauce was bland at best and the tiny bits of chicken in it(More veg than chicken)were not even flavored. Chicken fried rice the same. A generous 2 from me.
The girls that were working were so pleasant and helpful and informative while helping decide on a flavor.
Food is not that good. Always screw up on the deliveries and they take forever!!
Been going here regularly and I have to say it is very good. I have no problem with this restaurant outside of the fact that they need to add more meat filling in their fried wontons. Last time I ordered I got them and there was little to no filling so I was pretty disappointed with that. But all and all a very good Chinese restaurant . I recommend you try it if your in bristol and are in the mood for Chinese.
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