Cold Stone Creamery

Pre ordered so I didn't have to wait so also pre paid a tip but when I went to pick up, my order was not ready due to cashier flirting with another customer, then when finally received my order it was in a dirty bag with no utensils

Recently had a fantastic customer service experience here. Highly recommend this location.

Atmosphere: 5

Food: 5

Service: 5

Messed up delivery twice in a row. Contacted them direct through their website and never heard back.

Atmosphere: 1

Food: 1

Service: 1

We waited in line for a bit behind a group with a large order and only one person making the orders. When we finally got to the front of the line (around 7:30) I asked for the dairy free silk shake. He said they don’t have any. Then I asked for a coffee shake. Now he said they are out of milk. Without a care. How can a creamery be out of milk? Would’ve been nice to know they were out of major options prior to waiting. The girl in front of my was also looking to buy the silk almond mild shake and left empty handed. Poor service

Atmosphere: 1

Food: 3

Service: 1

My favorite Ice-cream place. However, I had an unpleasant experience with the girl who provided us service. She was making fun of my brother English accent because he couldn't pronounce the name of Ice-cream correctly. I told her that's not nice and lack of respect for customers.

Atmosphere: 2

Food: 5

Service: 1

I usually don’t leave reviews. But it’s the second time I come to this place at 8pm and they literally cleaning everything like if they’re closing. They close at 10 today and they didn’t have NO cones everything cleaned if they’re closing. Also no chocolate ice cream. The other night I went and it was the same thing. I used to go every week there and even if they’re closing the used to get the customers what they wanted. I don’t see how its 8pm, they closed at 10pm and they don’t have anything there. Not even on summer time this happened.

Atmosphere: 5

Service: 1

There was literally no one here. Waited and waited for someone to show up and no one did. I finally just left. They’re honestly lucky they didn’t get robbed.

Atmosphere: 1

Food: 1

Service: 1

There was a good size line place isn't big. Service was friendly ice cream was real good specifically the Cotton Candy flavor. We brought ice cream home as we started to eat our waffle bowls they tasted weird and salty to late to return

Atmosphere: 4

Food: 4

Service: 4

There was a good size line place isn't big. Service was friendly ice cream was real good specifically the Cotton Candy flavor. We brought ice cream home as we started to eat our waffle bowls they tasted weird and salty to late to return

Atmosphere: 4

Food: 4

Service: 4

horrible service and questionable ice cream. whipped cream tasted extremely sour and when i asked why the workers stayed quiet.

Atmosphere: 1

Food: 1

Service: 1

Absolute rip-off has nothing to do with the people working there it's the company itself. $8 shake it's literally about a half a cup of liquid

I didn't like it, I used to eat cotton candy and today it tasted very different

Atmosphere: 3

Food: 3

Service: 4

Bland flavorless and expensive

Food: 1

Upon arriving at Cold Stone at 9:40 PM, my wife and I were dismayed to find that the staff was preparing to conclude their operations for the night, which we felt was unacceptable given the late hour. This incident has left us feeling frustrated with the quality of service provided by businesses today. Has anyone heard such a thing? This generation is really pissing me off

Ordered 2 different ice cream sundaes with waffle bowls. No waffle bowls in the bag and basically just all ice cream. Added extra things to have mixed in, nothing was mixed in. Plain vanilla and plain chocolate ice cream, for 42.00 i can just go to the neighborhood gas station and get that for 5 dollars. Complete rip off. When I tried to call, and I tried a few times, No one ever picked up the phone.

Atmosphere: 1

Food: 1

Service: 1