Dunkin'
480 Pontiac Ave, Cranston
(401) 781-3702
Recent Reviews
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Awful.
The staff are rude, they cannot handle when it is busy, and they treat each customer like they are an inconvenience. The point of Dunkin is to get drinks and food, and the staff make it seem like you’re awful for wanting it? And it’s even worse if they your order wrong (which they will). When you want it corrected, they act like you’re the unreasonable one. Would not recommend going here. Would not recommend ordering from here on DoorDash or any other food delivery services, either. If you’ve reported an order as incorrect through the services before so you can get your money back, which you have to do EVERY time you order, they’ll stop fulfilling your orders in the future.
The manager will read the reviews and remember your name and literally instruct the staff not to fulfill an order. As if the customer is in the wrong for wanting what they pay for to be correct? Ridiculous and unacceptable.
That Dunkin store is so poorly staffed and managed, it is a shame to see them representing the brand Dunkin at all.
If you can, go to any other Dunkin, not worth your time or money to go to this one where you will be treated poorly, and be given an incorrect order.
Atmosphere: 1
Food: 1
Service: 1
This is the worst establishment I have seen run. There were more people walking out disgusted than people who were waiting to be served. The employees were slow, and totally unorganized. If I was ever to go to another Dunkin' Donuts, it wouldn't be this one. Avoid this place unless you have 20 minutes to wait in line before they even take your order.
Atmosphere: 1
Food: 1
Service: 1
Nice staff. Quick service. Clean atmosphere
Customer service is great here. For a busy location they're always very accommodating. Guy working the counter this morning was awesome, and always very friendly.
Service: 5
Everything was great, there was a small line because it morning, but they get you out fast..
Atmosphere: 5
Food: 5
Service: 5
Mornings are always busy here. I'd recommend ordering around noon / afternoon. The food isn't the best, tastes like the machine needs to be replaced. Most of the time the coffee is excellent, then others... not so much. Always understaffed which stinks. If you're in a rush and want to run on Dunkin, don't go here. If you roll out of bed at 1 o'clock in the afternoon on a Saturday, then this place is for you :)
Atmosphere: 4
Food: 3
Service: 4
It is a great place to get coffee on the go.
Atmosphere: 5
Food: 5
Service: 5
The service is great here at this Dd they are fast and service is wonderful
Atmosphere: 5
Food: 5
Service: 5
Excellent attention
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 signature lattes through mobile order, which the sticker clearly shows. Was charged for 2 signature lattes and the picture below is what I got. There is no whip cream, no drizzle, no toppings like there are supposed to be. Unfortunately my daughter picked up the order and didn’t realize they were not made correctly.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
D an d coffee is just horrible sorry I used to have good coffee now u got kids that don't even drink coffee making
Atmosphere: 2
Food: 4
Service: 2
The service is great here at this Dd they are fast and service is wonderful
Atmosphere: 5
Food: 5
Service: 5
Great coffee, parking is a bit tough.
Service: 5
Be careful with this location. Always ask for your receipt because they charge more than you order. I bought 1 coffee and they charged my card almost 10 dollars.
Atmosphere: 1
Food: 3
Service: 1
Very rude manager. Degrading staff acting like a drill sergeant in front of customers and also had the audacity to tell me to yell down to staff i want it in a hot cup after i told the cashier. So take it out on a paying customer. Not to mention calling everyone darling.
Atmosphere: 1
Service: 1
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