This is a good and bad review. I want to shout out to the 3 beautiful women who on Monday, December 8th had to work the drive thru, mobile orders and inside. Jen, Hailey and Rita deserve praise and a raise!!!! They were overwhelmed, stressed and very understaffed. They worked hard and still managed to smile at their customers. Here is the bad part. I blame corporate and who ever is in charge. I get it a worker can get sick and call out last minute. Things come up. Appointments, or it's their day off, etc.... I get all that. I understand. There have been some changes in there too. Which is also okay. Though you did lose a very good worker and maybe more because of these changes. Natalia was one of the best. But that isn't the point of what happened on December 8th. But here is what management and corporate management should allow and tell their staff to do when they are short handed. I have seen plenty of other Dunkin's do this infact. Have cones and put the cones with a sign on the drive-thru temporarily closed due to short staff. PERIOD. Drive-thru can get very busy with their regulars. It's only a temporary fix while they are short staffed. You can't shut off the mobile app. Which I think it's another thing they should be allowed to disable temporary. But it was mobile Monday. But at least if drive-thru was closed. Then they only have to deal with mobile and the people inside. Hey I got out of my cold car and had to wait way too long inside. I didn't get food because they were overwhelmed. It's not like drive-thru would be shutdown all day. Just during rush hour and/or until more staff if any came in. It should be MANDATORY and allowed. Because yesterday wasn't fair to those wonderful women who DIDN'T COMPLAIN!!!!!! THEY ARE ROCK STARS. Shame on management.
Atmosphere: 5
Food: 5
Service: 5
Rob Pelletier
Typical Duncan experience.
Atmosphere: 5
Food: 5
Service: 5
Cameron Coogan
Every time I retry this Dunkin it makes me regret getting my coffee here đđŒ
Atmosphere: 2
Food: 1
Service: 2
Kristen Landry
This is the superior dunkin. Always friendly. Always patient when my six year is learning to order her bagel sandwich and pay for it with cash. We often bring our homeschool work here when the day gets long. Today they gave me the coolest Dunkin sticker that made me giggle on a hard morning.
Thank you for your patience and the joy you spread daily.
Atmosphere: 5
Food: 5
Service: 5
Stefany D
Iâm not sure who I need to be speaking with but this Dunkinâ Donuts had messed up my order multiple times within the last few weeks and did not even give me my exact change today. I left the store without realizing and cannot get a hold of someone on the phone. This is frustrating especially when youâre in a rush.
Sophia Medieros
I go inside and the green tea refresher is available so why not on doordash? I call the store, get no answer, I call again, they decline my call. This is horrible I work in a fast food establishment myself, that phone is to be answered, and if you have something available in store it should not be turned off for mobile orders. Itâs also always empty and yet they still take 5-10 minutes to take h your order, and then another 15 to make it. This is not how you run a business.
Ang
Every single time I get an iced tea from here it tastes like acid. None other Dunkin in Rhode Island has this problem. It is absolutely disgusting and I tell them and they do nothing about it. Itâs worth driving an extra five minutes to a different Dunkin. I donât know what it is, but itâs foul tasting.
David East
Easily the worst DD in all of RI. The wait time is ridiculous, too many kids running the shop on the wknds and obviously don't care about quality service and proper time Management. Lines are always and I mean always long for no reason. A cup of friggin coffee took 12 minutes to make and serve! Wow
Michael P
Used to be a reliable Dunkin, but last week I watch an employee bagging and handling garbage towards the back, then walk right up to the counter and start helping people without washing his hands. Today, I pick up food to bring home and find a long hair inside when I open my bagel. Both are too disgusting for me to go back.
Food: 1
Manny Santo
Some people are rude over there. Getting your coffee wrong after u have said it twice. I just came back and one the of the employees on drive thru were rude and very disrespectful.
I went through this drive thru and the lady working at the window specifically at 8:28pm 5/29/24 was very rude and disrespectful. She not only rushed us during our order to the point we werenât able to completely finish our order, but she kept saying âalright.â When we drove to the window she made a comment saying, âWhere the hell are these people coming from, weâre closingâ with the window opened and continued to laugh. This worker had dark brown/ black hair. She was very disrespectful and makes us not want to return due to the treatment. This Dunkin has gone down tremendously, the night shift staff seem to not care about the customers.
Service: 1
Noelia GarcĂa
I went today with my mom in law to get her a coffee and one of the employees was rude and mean. She even screamed at us cause I repeated the order. I told her not to scream at me since that is disrespectful. We are customers, and we went there saying please and thank you! I know about customer service and (customers and employees) really need to be always nice because you donât want to treat any person bad. We are not people with a terrible attitude, and we are paying our money to get a decent customer service and quality products. Honestly, Iâm not going to that place anymore.
Atmosphere: 1
Food: 1
Service: 1
Naomi Carlson
If you want major attitude given to you by the employers go here!! Will not return
Atmosphere: 1
Food: 1
Service: 1
Cheryl Viesel
Quick and convenient.
Atmosphere: 5
Food: 5
Service: 5
Otaku lord
Horrible customer service. I made a 24$ order only to get one item I paid for. A teen boy with l9ng hair glasses and a thin chain necklace took my order down completely wrong and then a completely different worker refused to refund my order. It took me 58 minutes for them to finally give me what I paid for. Never ordering here again. unprofessional rip-off.
This is a good and bad review. I want to shout out to the 3 beautiful women who on Monday, December 8th had to work the drive thru, mobile orders and inside. Jen, Hailey and Rita deserve praise and a raise!!!! They were overwhelmed, stressed and very understaffed. They worked hard and still managed to smile at their customers. Here is the bad part. I blame corporate and who ever is in charge. I get it a worker can get sick and call out last minute. Things come up. Appointments, or it's their day off, etc.... I get all that. I understand. There have been some changes in there too. Which is also okay. Though you did lose a very good worker and maybe more because of these changes. Natalia was one of the best. But that isn't the point of what happened on December 8th. But here is what management and corporate management should allow and tell their staff to do when they are short handed. I have seen plenty of other Dunkin's do this infact. Have cones and put the cones with a sign on the drive-thru temporarily closed due to short staff. PERIOD. Drive-thru can get very busy with their regulars. It's only a temporary fix while they are short staffed. You can't shut off the mobile app. Which I think it's another thing they should be allowed to disable temporary. But it was mobile Monday. But at least if drive-thru was closed. Then they only have to deal with mobile and the people inside. Hey I got out of my cold car and had to wait way too long inside. I didn't get food because they were overwhelmed. It's not like drive-thru would be shutdown all day. Just during rush hour and/or until more staff if any came in. It should be MANDATORY and allowed. Because yesterday wasn't fair to those wonderful women who DIDN'T COMPLAIN!!!!!! THEY ARE ROCK STARS. Shame on management.
Atmosphere: 5
Food: 5
Service: 5
Typical Duncan experience.
Atmosphere: 5
Food: 5
Service: 5
Every time I retry this Dunkin it makes me regret getting my coffee here đđŒ
Atmosphere: 2
Food: 1
Service: 2
This is the superior dunkin. Always friendly. Always patient when my six year is learning to order her bagel sandwich and pay for it with cash. We often bring our homeschool work here when the day gets long. Today they gave me the coolest Dunkin sticker that made me giggle on a hard morning.
Thank you for your patience and the joy you spread daily.
Atmosphere: 5
Food: 5
Service: 5
Iâm not sure who I need to be speaking with but this Dunkinâ Donuts had messed up my order multiple times within the last few weeks and did not even give me my exact change today. I left the store without realizing and cannot get a hold of someone on the phone. This is frustrating especially when youâre in a rush.
I go inside and the green tea refresher is available so why not on doordash? I call the store, get no answer, I call again, they decline my call. This is horrible I work in a fast food establishment myself, that phone is to be answered, and if you have something available in store it should not be turned off for mobile orders. Itâs also always empty and yet they still take 5-10 minutes to take h your order, and then another 15 to make it. This is not how you run a business.
Every single time I get an iced tea from here it tastes like acid. None other Dunkin in Rhode Island has this problem. It is absolutely disgusting and I tell them and they do nothing about it. Itâs worth driving an extra five minutes to a different Dunkin. I donât know what it is, but itâs foul tasting.
Easily the worst DD in all of RI. The wait time is ridiculous, too many kids running the shop on the wknds and obviously don't care about quality service and proper time Management. Lines are always and I mean always long for no reason. A cup of friggin coffee took 12 minutes to make and serve! Wow
Used to be a reliable Dunkin, but last week I watch an employee bagging and handling garbage towards the back, then walk right up to the counter and start helping people without washing his hands. Today, I pick up food to bring home and find a long hair inside when I open my bagel. Both are too disgusting for me to go back.
Food: 1
Some people are rude over there. Getting your coffee wrong after u have said it twice. I just came back and one the of the employees on drive thru were rude and very disrespectful.
Atmosphere: 2
Service: 3
Restaurantji Recommends
I went through this drive thru and the lady working at the window specifically at 8:28pm 5/29/24 was very rude and disrespectful. She not only rushed us during our order to the point we werenât able to completely finish our order, but she kept saying âalright.â When we drove to the window she made a comment saying, âWhere the hell are these people coming from, weâre closingâ with the window opened and continued to laugh. This worker had dark brown/ black hair. She was very disrespectful and makes us not want to return due to the treatment. This Dunkin has gone down tremendously, the night shift staff seem to not care about the customers.
Service: 1
I went today with my mom in law to get her a coffee and one of the employees was rude and mean. She even screamed at us cause I repeated the order. I told her not to scream at me since that is disrespectful. We are customers, and we went there saying please and thank you! I know about customer service and (customers and employees) really need to be always nice because you donât want to treat any person bad. We are not people with a terrible attitude, and we are paying our money to get a decent customer service and quality products. Honestly, Iâm not going to that place anymore.
Atmosphere: 1
Food: 1
Service: 1
If you want major attitude given to you by the employers go here!! Will not return
Atmosphere: 1
Food: 1
Service: 1
Quick and convenient.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service. I made a 24$ order only to get one item I paid for. A teen boy with l9ng hair glasses and a thin chain necklace took my order down completely wrong and then a completely different worker refused to refund my order. It took me 58 minutes for them to finally give me what I paid for. Never ordering here again. unprofessional rip-off.
Loading...