Place was clean, food was hot and fresh! Over all good experience.
Atmosphere: 5
Food: 5
Service: 5
Rob
You don't wanna know what I saw in there
Atmosphere: 1
Food: 1
Service: 1
Ryan Minasian
I had made a mobile order about 2 minutes before entering the drive-thru. I noticed that it said it would be 20 minutes but being that it is “fast food” I figured getting in line would make it faster. Boy was I wrong! There was not a single vehicle waiting in the drive-thru so I go to the window quickly. I sit there for probably 45 seconds to a minute before being told to pull up and the food would be brought out to me. I figured that I would wait maybe 5 to 10 minutes at most before receiving my food. I notice cars pulling up to the window and getting their food within a minute or two. I knew that there was only two other mobile orders because they originally couldn’t find my order and told me who they saw. So obviously they didn’t all mobile order. As it passes 30 minutes I get more annoyed that I haven’t gotten my food yet so I decide to park and go in.
As I wait in line, the manager asks if I have a mobile order and I tell him yes, the name associated with it, and what had happened. The worker in the front immediately says she didn’t take the order (which I obviously knew) and would have said something before if she did. He then goes over to the worker at the window and asks if he had me pull up which he essentially answered “oops, I completely forgot I did” to the manager. He then tells me that he thought I had already gotten my food. Mind you the bag was right near him so not completely sure how that’s possible. It was probably because the app showed the order as picked up, likely due to something the worker pressed on his end.
If you want your food quickly, just order at the window and not through the mobile app.
Atmosphere: 2
Food: 4
Service: 1
Grissel Torres
Made an order online, I picked up, I trusted them that the order was complete when I get home food was missing. Never again 😒
zachary Brady
They don't even answer there phones any more
Alexis Lugo
Went to visit my sister in Pawtucket as I live in Boston and was craving KFC so we went to visit the location on newport avenue and I was greeted with friendly service and could not believe how fast my food was handed to me! I ordered a 7 piece family mail which was a great price- food was fresh and hot I have no complaints
Atmosphere: 5
Food: 5
Service: 5
Peter Fermino
First to the Google community regarding my reviews, THANK YOU and I'm glad that my reviews have and will continue to help you on decisions. With that said, you know when I post a review its an honest review ! If I could give this location and KFC as a whole a NEGATIVE 5, I will do so. I was at this location on Saturday, June 7, 2025 around 6 pm., and ordered the new $ 7.00 fill up meal and upgraded to a large. In the past 2 months and my 3rd visit to a KFC, my first question is where is the chicken, like can the real chicken please stand up. It seems like the chicken is more of a baby size chicken and not a full size chicken. I ate my food and return back to home in Boston. At 2 am on Sunday morning I was woke up with a burning chest pain, I drank some water and went back to bed. I was awoken again at 6:40 am just to be throwing up for the next 8 minutes, everything I ate at KFC was now out of me. I went back to bed and stayed there until Monday morning. My entire body was sore and felt like a truck ran over me. I don't believe from this negative experience I spent the whole day in bed. I called and spoke to the manager on Monday, June 9th. to inquire if anyone else might have been sick, she said no and added the food is fried. Well only the chicken is fried and is being fried does this make our food safer ? I don't think so. I told her I lost the entire day on Sunday and even though I own the business, this was unacceptable. She asked if I went to the doctor or a clinic, I told her no that wasn't on my mine at that point of time. She stated that she couldn't refund me for the lost time of work. Well, like I stated, I own the business so I was okay with that, however a sincere apology and a refund of my meal of $ 10.25 would be acceptable. I received nothing ! I did contact KFC and will update this review if needed.
Atmosphere: 1
Food: 1
Service: 1
Alex Larios
had ordered food they forgot 2 ingredients in the bowl and instead of giving me a new bowl, they say they are going to give me the ingredients on the side. are you serious rn?
Atmosphere: 1
Food: 1
Service: 1
James J Carotenuti
KFC is always delicious. However, the prices have gotten crazy. I always get 2 breasts. The price has gone up almost 50% in 2 years. My salary hasn't gone up almost 50% in 2 years. Remember the days when they said cost of living raises were 3%? I won't be visiting KFC again for a long time.
Food: 4
Service: 3
Diana Smith
Horrible servicie I order delivery, waited 2 hours and never got it
Nothing special here. Skip it for a family owned place
Atmosphere: 3
Food: 2
Service: 4
Bryan Beaulieu
Place hasn’t had ice for months now, no body wants a room temperature soda. I work hvac and there is absolutely no reason to have the system down for this long.
Atmosphere: 3
Food: 1
Service: 4
Jon Williams
Service very slow, kid kids running the place
Atmosphere: 3
Food: 3
Service: 3
Maddie Rivera
Their mics barely work, they don’t have manners and tell me whyyyy I eat my fries and I dump them on a napkin and I find this disgusting bone in chicken at the bottom. I get so disgusted with bones in meat so this was horrifying.
Atmosphere: 1
Food: 1
Service: 1
anderson gomes
When over there order family meal. They told me to wait 4 minutes for a Fries and at the end, I ended up getting a cold fries which it wasn’t even fresh. I don’t know what the whole point of me waiting for extra minute.
Place was clean, food was hot and fresh! Over all good experience.
Atmosphere: 5
Food: 5
Service: 5
You don't wanna know what I saw in there
Atmosphere: 1
Food: 1
Service: 1
I had made a mobile order about 2 minutes before entering the drive-thru. I noticed that it said it would be 20 minutes but being that it is “fast food” I figured getting in line would make it faster. Boy was I wrong! There was not a single vehicle waiting in the drive-thru so I go to the window quickly. I sit there for probably 45 seconds to a minute before being told to pull up and the food would be brought out to me. I figured that I would wait maybe 5 to 10 minutes at most before receiving my food. I notice cars pulling up to the window and getting their food within a minute or two. I knew that there was only two other mobile orders because they originally couldn’t find my order and told me who they saw. So obviously they didn’t all mobile order. As it passes 30 minutes I get more annoyed that I haven’t gotten my food yet so I decide to park and go in.
As I wait in line, the manager asks if I have a mobile order and I tell him yes, the name associated with it, and what had happened. The worker in the front immediately says she didn’t take the order (which I obviously knew) and would have said something before if she did. He then goes over to the worker at the window and asks if he had me pull up which he essentially answered “oops, I completely forgot I did” to the manager. He then tells me that he thought I had already gotten my food. Mind you the bag was right near him so not completely sure how that’s possible. It was probably because the app showed the order as picked up, likely due to something the worker pressed on his end.
If you want your food quickly, just order at the window and not through the mobile app.
Atmosphere: 2
Food: 4
Service: 1
Made an order online, I picked up, I trusted them that the order was complete when I get home food was missing. Never again 😒
They don't even answer there phones any more
Went to visit my sister in Pawtucket as I live in Boston and was craving KFC so we went to visit the location on newport avenue and I was greeted with friendly service and could not believe how fast my food was handed to me! I ordered a 7 piece family mail which was a great price- food was fresh and hot I have no complaints
Atmosphere: 5
Food: 5
Service: 5
First to the Google community regarding my reviews, THANK YOU and I'm glad that my reviews have and will continue to help you on decisions. With that said, you know when I post a review its an honest review !
If I could give this location and KFC as a whole a NEGATIVE 5, I will do so. I was at this location on Saturday, June 7, 2025 around 6 pm., and ordered the new $ 7.00 fill up meal and upgraded to a large. In the past 2 months and my 3rd visit to a KFC, my first question is where is the chicken, like can the real chicken please stand up. It seems like the chicken is more of a baby size chicken and not a full size chicken. I ate my food and return back to home in Boston. At 2 am on Sunday morning I was woke up with a burning chest pain, I drank some water and went back to bed. I was awoken again at 6:40 am just to be throwing up for the next 8 minutes, everything I ate at KFC was now out of me.
I went back to bed and stayed there until Monday morning. My entire body was sore and felt like a truck ran over me. I don't believe from this negative experience I spent the whole day in bed. I called and spoke to the manager on Monday, June 9th. to inquire if anyone else might have been sick, she said no and added the food is fried. Well only the chicken is fried and is being fried does this make our food safer ? I don't think so. I told her I lost the entire day on Sunday and even though I own the business, this was unacceptable. She asked if I went to the doctor or a clinic, I told her no that wasn't on my mine at that point of time. She stated that she couldn't refund me for the lost time of work. Well, like I stated, I own the business so I was okay with that, however a sincere apology and a refund of my meal of
$ 10.25 would be acceptable. I received nothing !
I did contact KFC and will update this review if needed.
Atmosphere: 1
Food: 1
Service: 1
had ordered food they forgot 2 ingredients in the bowl and instead of giving me a new bowl, they say they are going to give me the ingredients on the side. are you serious rn?
Atmosphere: 1
Food: 1
Service: 1
KFC is always delicious. However, the prices have gotten crazy. I always get 2 breasts. The price has gone up almost 50% in 2 years. My salary hasn't gone up almost 50% in 2 years. Remember the days when they said cost of living raises were 3%? I won't be visiting KFC again for a long time.
Food: 4
Service: 3
Horrible servicie I order delivery, waited 2 hours and never got it
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nothing special here. Skip it for a family owned place
Atmosphere: 3
Food: 2
Service: 4
Place hasn’t had ice for months now, no body wants a room temperature soda. I work hvac and there is absolutely no reason to have the system down for this long.
Atmosphere: 3
Food: 1
Service: 4
Service very slow, kid kids running the place
Atmosphere: 3
Food: 3
Service: 3
Their mics barely work, they don’t have manners and tell me whyyyy I eat my fries and I dump them on a napkin and I find this disgusting bone in chicken at the bottom. I get so disgusted with bones in meat so this was horrifying.
Atmosphere: 1
Food: 1
Service: 1
When over there order family meal. They told me to wait 4 minutes for a Fries and at the end, I ended up getting a cold fries which it wasn’t even fresh. I don’t know what the whole point of me waiting for extra minute.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
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