Just moved to Newport so decided to get food from here. Not welcomed, rushed and the place was dirty. All the tables had food on it and even behind the counter where they are serving, there are crumbs and food all over the place which is even more gross. Got food and crumbs all over my bowl and the person at the register threw my bowl in a bag upside down. I asked them to wipe the excess food off my bowl and the gave me an attitude. The nerve. Never again. When I go out to eat I love seeing how the workers interact with other customers and they were rude to customers in front of me which gave me a red flag immediately. Also, portion sizes were extremely small!
Atmosphere: 1
Food: 1
Service: 1
K B
Always seem to have odd days mon thru fri where they are closed for training, issues with point of sale, and other things. Also rice always feels like it wasn't given enough water and/or cooked enough. Finally, I tip each time...even amidst the workers NEVER following the requested order of extra rice or extra beans...
Food: 2
Service: 1
Tom Nosov
Disclaimer: Been to almost all 70 chipotle’s around. Here: small portions, brown rice way under cooked. Double meat is like regular in some other locations. Plus they forgot to put protein to one of my guys employees.
Atmosphere: 3
Food: 2
Service: 2
Lawrence Moebius
Worst run location. Always a mess, always out of something
Atmosphere: 3
Food: 1
Service: 3
Elisabeth Gibson
Dirtiest Chipotle I’ve ever seen. Tables and floors needing cleaning.
Atmosphere: 1
Food: 2
Service: 2
Jeffrey Oehler
I finally figured out why the tables are always gross. It is because they over stuff everything that isn't a bowl. I ordered a burrito 🌯 and watched as the person struggled to fold it in the tortilla. It was almost comical besides that I was then supposed to eat it...
I had found one of the only marginally clean areas and grabbed a seat. Only a few bites in and the burrito integrity was failing quickly. It was spilling everywhere and it was at this point that I realized two things. One this is why Chipotles are always gross. Two never ever again will I order a Chipotle burrito 🌯 😒. When you go to Chipotle stick to a bowl and do yourself a big favor. The food, service, and everything here was just so so.
Atmosphere: 3
Food: 3
Service: 3
Jonathan Waddell
I love this place!!!!
Atmosphere: 5
Food: 5
Service: 5
Meagan Nguyen
The employees here are lifesavers, forgot my purse for over 24 hours and John was kind enough to send me an instagram message to let me know it was safe and sound. Food was also great! Thanks again John!
Atmosphere: 5
Food: 5
Service: 5
Akshay Vijay
Very disappointing experience. I ordered the Chipotle Honey Chicken Bowl with brown rice, no beans, cheese, fajita veggies, fresh tomato salsa, guacamole ($2.75 extra), roasted chili-corn salsa, romaine lettuce, and tomatillo-green chili salsa.
What I actually received: – No honey chicken (just regular chicken) – No fajita veggies – No chili-corn salsa – No green chili salsa
This isn’t just one or two missing items—more than half the bowl was wrong. On top of that, I paid extra for guac, and the rest of the flavors felt thrown together without care. If staff can’t follow basic order details, especially for paid add-ons, what’s the point of customizing?
This location seriously needs to improve accuracy and quality control. Total letdown.
Lauren Horton
I hadn’t been in a while since I would become ill every time I ate here and they never had veggies. Went back and it’s still a filthy location. The food is subpar. The rice was crunchy/undercooked and the steak was beyond over cooked. The only good part of the meal was the guacamole. Only one a of restaurant employees said hello (the only female) and the rest didn’t say anything. Sadly will not be returning to this location anytime soon.
I love chipotle and would recommend but not at this location. So cheesy on portions, liquids never drained, the chicken was nasty.
Atmosphere: 3
Food: 1
Service: 3
Libby Gilbert
Unfortunately, this Chipotle has failed to provide a good experience for me. Typically, all the tables are covered in food remnants from other patrons and the trash is piled up to the point it is stacked high onto the tray shelves. More times than not, the fountain drink machine is out of ice. I would greatly appreciate being told that they were out of ice/hadn’t gotten the chance to fill it yet before purchasing my fountain drink. Lastly, I understand food service is not an ideal industry to work in; however, the demeanor of the employees is far from welcoming and a deterrent for me.
Atmosphere: 1
Food: 3
Service: 2
Olya Myers
Okay. So this place gets a low rating and I get it. BUT there is a new manager and let say, he was awesome. I wanted chips as my bed instead of rice and he said “not a problem” without a hesitation and with a smile. I LOVE getting my nachos from chipotle, and has a terrible experience with the prior manager. Keep up the good customer service and soon you’ll be back in the 4 star range.
Atmosphere: 4
Food: 4
Service: 5
Jorge Vasquez
Ordered online through the app. They put 2 tiny pieces of steak in my burrito when I had ordered double steak. On top of that, food was cold and they did a horrible job wrapping it.
Just moved to Newport so decided to get food from here. Not welcomed, rushed and the place was dirty. All the tables had food on it and even behind the counter where they are serving, there are crumbs and food all over the place which is even more gross. Got food and crumbs all over my bowl and the person at the register threw my bowl in a bag upside down. I asked them to wipe the excess food off my bowl and the gave me an attitude. The nerve. Never again. When I go out to eat I love seeing how the workers interact with other customers and they were rude to customers in front of me which gave me a red flag immediately. Also, portion sizes were extremely small!
Atmosphere: 1
Food: 1
Service: 1
Always seem to have odd days mon thru fri where they are closed for training, issues with point of sale, and other things. Also rice always feels like it wasn't given enough water and/or cooked enough. Finally, I tip each time...even amidst the workers NEVER following the requested order of extra rice or extra beans...
Food: 2
Service: 1
Disclaimer: Been to almost all 70 chipotle’s around. Here: small portions, brown rice way under cooked. Double meat is like regular in some other locations.
Plus they forgot to put protein to one of my guys employees.
Atmosphere: 3
Food: 2
Service: 2
Worst run location. Always a mess, always out of something
Atmosphere: 3
Food: 1
Service: 3
Dirtiest Chipotle I’ve ever seen. Tables and floors needing cleaning.
Atmosphere: 1
Food: 2
Service: 2
I finally figured out why the tables are always gross. It is because they over stuff everything that isn't a bowl. I ordered a burrito 🌯 and watched as the person struggled to fold it in the tortilla. It was almost comical besides that I was then supposed to eat it...
I had found one of the only marginally clean areas and grabbed a seat. Only a few bites in and the burrito integrity was failing quickly. It was spilling everywhere and it was at this point that I realized two things. One this is why Chipotles are always gross. Two never ever again will I order a Chipotle burrito 🌯 😒. When you go to Chipotle stick to a bowl and do yourself a big favor.
The food, service, and everything here was just so so.
Atmosphere: 3
Food: 3
Service: 3
I love this place!!!!
Atmosphere: 5
Food: 5
Service: 5
The employees here are lifesavers, forgot my purse for over 24 hours and John was kind enough to send me an instagram message to let me know it was safe and sound. Food was also great! Thanks again John!
Atmosphere: 5
Food: 5
Service: 5
Very disappointing experience. I ordered the Chipotle Honey Chicken Bowl with brown rice, no beans, cheese, fajita veggies, fresh tomato salsa, guacamole ($2.75 extra), roasted chili-corn salsa, romaine lettuce, and tomatillo-green chili salsa.
What I actually received:
– No honey chicken (just regular chicken)
– No fajita veggies
– No chili-corn salsa
– No green chili salsa
This isn’t just one or two missing items—more than half the bowl was wrong. On top of that, I paid extra for guac, and the rest of the flavors felt thrown together without care. If staff can’t follow basic order details, especially for paid add-ons, what’s the point of customizing?
This location seriously needs to improve accuracy and quality control. Total letdown.
I hadn’t been in a while since I would become ill every time I ate here and they never had veggies. Went back and it’s still a filthy location. The food is subpar. The rice was crunchy/undercooked and the steak was beyond over cooked. The only good part of the meal was the guacamole. Only one a of restaurant employees said hello (the only female) and the rest didn’t say anything. Sadly will not be returning to this location anytime soon.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
I love chipotle and would recommend but not at this location. So cheesy on portions, liquids never drained, the chicken was nasty.
Atmosphere: 3
Food: 1
Service: 3
Unfortunately, this Chipotle has failed to provide a good experience for me. Typically, all the tables are covered in food remnants from other patrons and the trash is piled up to the point it is stacked high onto the tray shelves. More times than not, the fountain drink machine is out of ice. I would greatly appreciate being told that they were out of ice/hadn’t gotten the chance to fill it yet before purchasing my fountain drink. Lastly, I understand food service is not an ideal industry to work in; however, the demeanor of the employees is far from welcoming and a deterrent for me.
Atmosphere: 1
Food: 3
Service: 2
Okay. So this place gets a low rating and I get it. BUT there is a new manager and let say, he was awesome. I wanted chips as my bed instead of rice and he said “not a problem” without a hesitation and with a smile. I LOVE getting my nachos from chipotle, and has a terrible experience with the prior manager. Keep up the good customer service and soon you’ll be back in the 4 star range.
Atmosphere: 4
Food: 4
Service: 5
Ordered online through the app. They put 2 tiny pieces of steak in my burrito when I had ordered double steak. On top of that, food was cold and they did a horrible job wrapping it.
Food: 1
Very nice staff. Great food and service.
Atmosphere: 5
Food: 5
Service: 5
Loading...