The employees all feel like friends. My drink is always amazing
Atmosphere: 4
Food: 4
Service: 5
Adam Bennett
Convenient being on the side of 146. Coffee was good, but they did not make the sandwiches right.
Atmosphere: 3
Food: 3
Service: 3
doug Herbert
They were busy, and the woman taking orders at the drive-through was either stressed out or just a miserable person. She was quite rude while taking our order. Food came out fairly quick and window service was a little friendlier.
Atmosphere: 2
Food: 4
Service: 2
Geoff Smith
Best coffee, dunkin all over USA. BUT THIS LOCATION IS MY FAV
olivia m
idk who made my coffee today but it was literally so good u made my month i love u dunkin donut
Atmosphere: 5
Food: 5
Service: 5
Liam Mcgloinn
Me and my friend ordered food but they forgot the 2 donuts we ordered that should be the first thing you grab for the order
Atmosphere: 2
Food: 1
Service: 1
Vicki Bowie
Bathroom is gross. Toilet paper on waste basket and no soap. Floor was OK clean tho
Atmosphere: 5
Food: 5
Service: 5
Anita C.
I went through the drive-thru this morning. I order an ice coffee as always, I ask at the board, to stir my ice coffee. As I pulled up to the window all the sugar and caramel was thick and visible at the bottom of my cup. It wasn't stirred. I asked again politely if someone could stir it. The young girl at the window laughed, and instead of handing the coffee off to someone else to stir, she took it and crouched down under the table with it, as if i wasn't looking, and shook it! I drove off to park to go in. As I began saying I wanted a refund, the Manager asked me what was going on. I proceeded to speak and the young lady started yelling over me as a child does, accusing me of getting an attitude! I was heated at this point and yelled back at her, asking if she knew the difference between stir vs shake. She told me I shouldn't come to Dunkin'. As she was yelling and being a psycho, lighting the fire under me, i told her she shouldn't be in customer service at all. I was trying to maintain my politeness to the young man at the counter and towards the manager. This is unacceptable period! She was working the window. There was no need or reason for her to laugh in my face upon my second request to stir the sugar and Caramel that layed there in the cup. Nor was it her responsibility to fix it. And finally the yelling she started because she wanted to validate her mistake and not own or take accountability for her actions was absurd!!! Back in the 90s, we stirred the ice coffee, always, period. Why with coffee being nearly $4 a cup, do we even have to request someone to stir our coffee??? It's common sense, just like when you make Kool-aid. Do you leave the sugar on the bottam and drink it without stirring??? Anyway, I will make my own from here on out!! Done with that location for good!
Atmosphere: 1
Food: 1
Service: 1
mat nantay
This was a horrible experience my other half went through the drive thru to get coffees for himself and I. Upon ordering he forgot a coffee when he pulled up to the window and asked to put in another coffee the female worker at the window says we don’t do that here it’s company policy you’ll have to come inside or go around. Which is extremely unprofessional because that doesn’t seem like a policy that dunkin has. As I would never tell a paying customer to have to go around and wait again for a coffee that takes two seconds to make. This is how you will lose dedicated and loyal customers for service like that.
Atmosphere: 1
Food: 1
Service: 1
Amelia Garris
I’ve live in Narragansett my entire life, I’ve always gone to this Dunkin. Friday early morning, I went through the drive through and ordered several dozen doughnuts for my coworkers. There was no one in line behind me. The miserable woman said “you will need to come in for that.” I replied back “I’m an amputee, I have one leg and use crutches. I have no problem coming in but you will have to carry the doughnuts out to my car.” She replied back “so why can’t you come in.”
I left, very upset on how rude and ignorant this lady was. I am an above knee amputee and am getting my other leg amputated as well. So I cannot physically carry anything with two hands.
You work in a service industry, where you serve people doughnuts and coffee. There are people in this world who cannot physically carry doughnuts from inside a facility to their car. I will never be going back here and I think your employees should be educated on how to interact with customers.
I proceed to go to the Dunkin in Middletown and thanked the gentleman at the window for being so kind to me, and explained what happened at the Narragansett location and he apologized.
I don’t write Dunkin’ Donuts for a high for many reasons. Whenever I order an iced coffee, it seems like they just dumped the pot that’s been sitting on the burner all day long into the container to make iced coffee with their iced coffee. Taste burned not that coffee is very good to begin with, I can say I’ve had better cups of coffee at most breakfast café restaurants or anywhere for that matter. At least 50% of the time if not more my order is wrong extremely overpriced for what they serve so one star is quite generous.
Atmosphere: 2
Food: 1
Service: 1
Jim Lafleur
They throw the coffee and food up on a counter then everybody's touching and looking and trying to figure out what is theirs and what is it not very sanitary and then there's the coffee Nazi who bosses everybody around more than I can handle
Service: 1
David Cardarelli Jr
Parking sucks but the service was fast and sufficient. Dou it's are good but I swear they are getting smaller and smaller as the price gets bigger and bigger. .
Parking: So busy in the am it's like no one ever seen a Duncan donuts before. Absolutely crazy for parking.
Atmosphere: 3
Food: 4
Service: 4
Julia Martin
Slowest Dunkin I have ever been to in my life. Sat 25 min in the drive thru line and going in wasn’t any faster . Unbelievable
The employees all feel like friends. My drink is always amazing
Atmosphere: 4
Food: 4
Service: 5
Convenient being on the side of 146. Coffee was good, but they did not make the sandwiches right.
Atmosphere: 3
Food: 3
Service: 3
They were busy, and the woman taking orders at the drive-through was either stressed out or just a miserable person. She was quite rude while taking our order. Food came out fairly quick and window service was a little friendlier.
Atmosphere: 2
Food: 4
Service: 2
Best coffee, dunkin all over USA. BUT THIS LOCATION IS MY FAV
idk who made my coffee today but it was literally so good u made my month i love u dunkin donut
Atmosphere: 5
Food: 5
Service: 5
Me and my friend ordered food but they forgot the 2 donuts we ordered that should be the first thing you grab for the order
Atmosphere: 2
Food: 1
Service: 1
Bathroom is gross. Toilet paper on waste basket and no soap. Floor was OK clean tho
Atmosphere: 5
Food: 5
Service: 5
I went through the drive-thru this morning. I order an ice coffee as always, I ask at the board, to stir my ice coffee. As I pulled up to the window all the sugar and caramel was thick and visible at the bottom of my cup. It wasn't stirred. I asked again politely if someone could stir it. The young girl at the window laughed, and instead of handing the coffee off to someone else to stir, she took it and crouched down under the table with it, as if i wasn't looking, and shook it! I drove off to park to go in. As I began saying I wanted a refund, the Manager asked me what was going on. I proceeded to speak and the young lady started yelling over me as a child does, accusing me of getting an attitude! I was heated at this point and yelled back at her, asking if she knew the difference between stir vs shake. She told me I shouldn't come to Dunkin'. As she was yelling and being a psycho, lighting the fire under me, i told her she shouldn't be in customer service at all. I was trying to maintain my politeness to the young man at the counter and towards the manager. This is unacceptable period! She was working the window. There was no need or reason for her to laugh in my face upon my second request to stir the sugar and Caramel that layed there in the cup. Nor was it her responsibility to fix it. And finally the yelling she started because she wanted to validate her mistake and not own or take accountability for her actions was absurd!!! Back in the 90s, we stirred the ice coffee, always, period. Why with coffee being nearly $4 a cup, do we even have to request someone to stir our coffee??? It's common sense, just like when you make Kool-aid. Do you leave the sugar on the bottam and drink it without stirring??? Anyway, I will make my own from here on out!! Done with that location for good!
Atmosphere: 1
Food: 1
Service: 1
This was a horrible experience my other half went through the drive thru to get coffees for himself and I. Upon ordering he forgot a coffee when he pulled up to the window and asked to put in another coffee the female worker at the window says we don’t do that here it’s company policy you’ll have to come inside or go around. Which is extremely unprofessional because that doesn’t seem like a policy that dunkin has. As I would never tell a paying customer to have to go around and wait again for a coffee that takes two seconds to make. This is how you will lose dedicated and loyal customers for service like that.
Atmosphere: 1
Food: 1
Service: 1
I’ve live in Narragansett my entire life, I’ve always gone to this Dunkin. Friday early morning, I went through the drive through and ordered several dozen doughnuts for my coworkers. There was no one in line behind me. The miserable woman said “you will need to come in for that.”
I replied back “I’m an amputee, I have one leg and use crutches. I have no problem coming in but you will have to carry the doughnuts out to my car.”
She replied back “so why can’t you come in.”
I left, very upset on how rude and ignorant this lady was. I am an above knee amputee and am getting my other leg amputated as well. So I cannot physically carry anything with two hands.
You work in a service industry, where you serve people doughnuts and coffee. There are people in this world who cannot physically carry doughnuts from inside a facility to their car. I will never be going back here and I think your employees should be educated on how to interact with customers.
I proceed to go to the Dunkin in Middletown and thanked the gentleman at the window for being so kind to me, and explained what happened at the Narragansett location and he apologized.
Be better.
Service: 1
Restaurantji Recommends
I don’t write Dunkin’ Donuts for a high for many reasons. Whenever I order an iced coffee, it seems like they just dumped the pot that’s been sitting on the burner all day long into the container to make iced coffee with their iced coffee. Taste burned not that coffee is very good to begin with, I can say I’ve had better cups of coffee at most breakfast café restaurants or anywhere for that matter. At least 50% of the time if not more my order is wrong extremely overpriced for what they serve so one star is quite generous.
Atmosphere: 2
Food: 1
Service: 1
They throw the coffee and food up on a counter then everybody's touching and looking and trying to figure out what is theirs and what is it not very sanitary and then there's the coffee Nazi who bosses everybody around more than I can handle
Service: 1
Parking sucks but the service was fast and sufficient. Dou it's are good but I swear they are getting smaller and smaller as the price gets bigger and bigger. .
Parking: So busy in the am it's like no one ever seen a Duncan donuts before. Absolutely crazy for parking.
Atmosphere: 3
Food: 4
Service: 4
Slowest Dunkin I have ever been to in my life. Sat 25 min in the drive thru line and going in wasn’t any faster . Unbelievable
Their coffee is NEVER consistent.
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