AWFUL SERVICE!! EMILY and The Manager JOANNA are rude, dismissive, unhelpful !! Instead of rectifying a Customer Issue, She put the blame on us for the pizza being cold and doughy! & When I said this is unacceptable, & It’s expensive to eat out these days she had a nerve to say it was only $26!! Told me not to call back and HUNG UP ON ME!! AVOID THIS PLACE!!
Service: 1
Ashleigh Cassese
Horrible Service!! Find better management!!!
Service: 1
Ameil Acevedo
HORRIBLE SERVICE!!!!
Anita
Joanna should not be the owner or manger of this establishment!! Got cold pizza that wasn’t fresh, called to inform and Dealt with Emily who has no customer service skills and tried giving me all kind of irreverent reasons why my pizza would be that way and she couldn’t do anything until the owner was in who’d be in the next day. Never got a call, so I call and the owner wasn’t in that day! Call the next day so Two days later after eating cereal for dinner because the pizza was disgusting! And don’t get me wrong, I’ve ordered from this place for years! But seems as Joanna took over things have gone down hill. I just read several other comments about her management & how she handles situations. Calls me two days later and says I’m being defensive because I waited two days to hear something back, said it was our fault for picking up the pizza late and told me not to call back and hung up on me. This is the Manager and Owner of the establishment . What a joke!! Seek need Management ASAP great business, with horrible service!!
Food: 1
Service: 1
Ashleigh C.
Received Pizza that was cold and looked like it had sat out and been reheated!!! Called and spoke to EMILY who was rude and dismissive and no help who told me I had to deal with her manager who is the owner Joanna, who would call me the following day. Well, Never got a call and it seemed as if Joanna was off that day because I called to speak to her. Finally two days later she calls me back with no idea about what my issue was, So at this point I am a little frustrated & upset obviously!! JOANNA than says im being defensive and it is our fault, the pizza was cold because of when we picked up!! This owner is a JOKE and should not be Managing, if this is how she does business!! TERRIBLE CUSTOMER SERVICE!!!!
Roma Rana
The interior was amazing, friendly employees and great service. Last classic cheese Pizza for 15$. Great price, wait time is about 10 mins. Have good offers such as sofa free with 2 slices. Gluten free pizza available. You can add vegetables or other topics for 1.50$.Vegetarian options: You can add vegetables or other topics for 1.50$.Dietary restrictions: Gluten free pizza availableParking: Free parkingKid-friendliness: YesWheelchair accessibility: Yes
Food is great, fresh tasty. Very clean place, great service. Definitely going back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mama's Classic Cheese Pizza
Samaria Poepping
We will never go back to this restaurant. We encountered the employee (Emily, I believe was her name) at the cash register who took our order and she was not very welcoming. She also seemed to be yelling/arguing with the cooks in the back. It was an uncomfortable setting.
Atmosphere: 1
Food: 3
Service: 1
Peter Cabral
Just the best pizza in town. If you ever visit Newport RI go see my friends at Mama Leone’s. Friendly staff and a great atmosphere.
Pizza is consistent and delicious every time I order. Most places around here can’t even cook a cheese pizza properly, which is what I always order. Cheers to you mama!
Atmosphere: 5
Food: 5
Service: 5
Jeff Fox
Food is good, prices are ok. Very nice interior decor. Staff are polite. I've had quite a few issues with delivery so I suggest pickup or eat in.
Atmosphere: 4
Food: 4
Service: 3
Dee J.
Had lunch on Sunday. They opened special for a busload of hungry senior citizens! The food was wonderful and the service beyond great. Thanks for a wonderful meal!!
Gisele Sum
It was great! Very friendly, extremely generous with their food, huge portions. Including their discount and their generosity, we purchased 4 meals and 3 drinks for $60.The small broccoli and chicken pizza was cut into 6 pieces. I ate 2 pieces and there were 4 leftover. I think the price was $13. Divided into 3 portions, that comes to $4.33/meal. It was delicious!Husband ordered the honey chicken wrap. He was full after 1/2 a meal. That was also $13 and he got 2 meals from that.Both kids ordered cheeseburgers. Not a single leftover bite!Parking: Very easy to find parking
Friendly service and delicious pizza!
Atmosphere: 4
Food: 5
Service: 5
AWFUL SERVICE!! EMILY and The Manager JOANNA are rude, dismissive, unhelpful !! Instead of rectifying a Customer Issue, She put the blame on us for the pizza being cold and doughy! & When I said this is unacceptable, & It’s expensive to eat out these days she had a nerve to say it was only $26!! Told me not to call back and HUNG UP ON ME!! AVOID THIS PLACE!!
Service: 1
Horrible Service!! Find better management!!!
Service: 1
HORRIBLE SERVICE!!!!
Joanna should not be the owner or manger of this establishment!! Got cold pizza that wasn’t fresh, called to inform and Dealt with Emily who has no customer service skills and tried giving me all kind of irreverent reasons why my pizza would be that way and she couldn’t do anything until the owner was in who’d be in the next day. Never got a call, so I call and the owner wasn’t in that day! Call the next day so Two days later after eating cereal for dinner because the pizza was disgusting! And don’t get me wrong, I’ve ordered from this place for years! But seems as Joanna took over things have gone down hill. I just read several other comments about her management & how she handles situations. Calls me two days later and says I’m being defensive because I waited two days to hear something back, said it was our fault for picking up the pizza late and told me not to call back and hung up on me. This is the Manager and Owner of the establishment . What a joke!! Seek need Management ASAP great business, with horrible service!!
Food: 1
Service: 1
Received Pizza that was cold and looked like it had sat out and been reheated!!! Called and spoke to EMILY who was rude and dismissive and no help who told me I had to deal with her manager who is the owner Joanna, who would call me the following day. Well, Never got a call and it seemed as if Joanna was off that day because I called to speak to her. Finally two days later she calls me back with no idea about what my issue was, So at this point I am a little frustrated & upset obviously!! JOANNA than says im being defensive and it is our fault, the pizza was cold because of when we picked up!! This owner is a JOKE and should not be Managing, if this is how she does business!! TERRIBLE CUSTOMER SERVICE!!!!
The interior was amazing, friendly employees and great service. Last classic cheese Pizza for 15$. Great price, wait time is about 10 mins. Have good offers such as sofa free with 2 slices. Gluten free pizza available. You can add vegetables or other topics for 1.50$.Vegetarian options: You can add vegetables or other topics for 1.50$.Dietary restrictions: Gluten free pizza availableParking: Free parkingKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian, Mama's Classic Cheese Pizza
Food is great, fresh tasty. Very clean place, great service. Definitely going back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mama's Classic Cheese Pizza
We will never go back to this restaurant. We encountered the employee (Emily, I believe was her name) at the cash register who took our order and she was not very welcoming. She also seemed to be yelling/arguing with the cooks in the back. It was an uncomfortable setting.
Atmosphere: 1
Food: 3
Service: 1
Just the best pizza in town. If you ever visit Newport RI go see my friends at Mama Leone’s. Friendly staff and a great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken, Mama's Classic Cheese Pizza
Restaurantji Recommends
Outstanding
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Pizza is consistent and delicious every time I order. Most places around here can’t even cook a cheese pizza properly, which is what I always order. Cheers to you mama!
Atmosphere: 5
Food: 5
Service: 5
Food is good, prices are ok. Very nice interior decor. Staff are polite. I've had quite a few issues with delivery so I suggest pickup or eat in.
Atmosphere: 4
Food: 4
Service: 3
Had lunch on Sunday. They opened special for a busload of hungry senior citizens! The food was wonderful and the service beyond great. Thanks for a wonderful meal!!
It was great! Very friendly, extremely generous with their food, huge portions. Including their discount and their generosity, we purchased 4 meals and 3 drinks for $60.The small broccoli and chicken pizza was cut into 6 pieces. I ate 2 pieces and there were 4 leftover. I think the price was $13. Divided into 3 portions, that comes to $4.33/meal. It was delicious!Husband ordered the honey chicken wrap. He was full after 1/2 a meal. That was also $13 and he got 2 meals from that.Both kids ordered cheeseburgers. Not a single leftover bite!Parking: Very easy to find parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries