Dave & Buster's Providence

We get ripped off at least once every visit, but other than that, it's ok.

Our party of 5 (2 kids under 13 included) did not eat inside the venue. The 2 kids had a good time and enjoyed the games. I remember visiting here when I was in high school, in the early 2000's and the entire place seemed much bigger with more interactive games vs video games aimed for the younger generation. Fast forward to 2025, I was glad I went to the venue, but wasn't overly thrilled. I really wish there would be more interactive games for the late teens into early adulthood ages..not just strictly games aimed for ages 15 and younger. One of the basketball games had a divider wall that prevented the balls from rolling down the unit. I played a few times and it seemed stuck, even when the game was in play for anyone to use the unit. If the management is gonna hire staff, those on the job need and should have some experience in fixing units, not just for "show and tell". And not just standing behind the desk where prizes are handed out. I like having staff there to have jobs. Just not impressed with the staff's age is 25 yrs and younger.

Atmosphere: 4

We came to celebrate an adoption. We were able to order our drinks & food in a normal amount of time. Then we waited. And waited. And waited. It felt like we waited almost an hour before I went to the desk to check on our food. They said they would check with our server if he passed by. Then we waited some more. We did not hear from or see our server for at least 20-30 more minutes. When the food finally came, nobody acknowledged the slowness. There were errors (missing a side dish, missing some fries). They did bring out the missing items. Then we waited some more for the server to come offer take-out boxes. Waited more for the boxes , then the check. Finally we got up to leave. Server showed up with check as we started walking. No apologies or discount offered. Basically if you come to eat, plan on wasting a lot of your time waiting. Food was average.

Wheelchair accessibility: There were ramps in the restaurant for grandma with a walker, but the bathroom was a long walk across the game room with lots of visual chaos and kids running around. There should be a bathroom on the restaurant side for people who need it.

Atmosphere: 1

Food: 2

Service: 1

Incompetent workers making minimum wage,standing talking ignoring customers ,you guys make crumbs to be acting like you’re important,pay attention to your customers that pay your bum wages

The beginning of the experience was a little awkward with a party in front of us. Mainly as they didn't differentiate themselves enough for the host to realize they weren't with us. But that's not exactly the host's fault. The food was tasty, although with so few people in attendance, the 35 minute wait time for 2 burgers seemed a little excessive. When I say few, there were only 2 other families eating and maybe 2 people at the bar around 1230-1pm. But it was still a decent enough time where that was only a mild detractor.

Kid-friendliness: It's an arcade so it definitely caters to kids.

Wheelchair accessibility: There's an elevator up to the top floor where they are and they have a ramp to the left of the entrance.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: French Fries, Fried Pickles

Definitely a classic, however it hasn't developed much and some of the games are showing their age. The food was awful, but I shouldn't have expected too much so that's on me haha. Being an arcade, it is very loud and flashy, as to be expected, however the game floor itself is too crowded together and doesn't add enough space for navigation. A bit overpriced considering the experience, but definitely an option if you're in the area! It is accessed through the Mall so if you're staying at the Omni you can get there without going outside.

Atmosphere: 4

Food: 1

Service: 3

Went there for a birthday will go back again

Atmosphere: 4

Food: 3

Service: 3

The only thing I will return to this location for is the games. The service was absolutely TERRIBLE. We sat down and she came over about 5 min took our drink order and then disappeared for a half hour. Another waitress came over with water and said someone will be with us. I asked for our waitress after another 10 min. She came over took out food order (still no drinks). After that the drinks finally arrived. Our friend got her fried pickles and my chicken wings were no where to be found. It took another hour and half to get our food. Which in then our chicken wings came out when I told our waitress we wanted them as an app. The burgers were absolutely terrible. They were as burnt as a log in a fire pit and salty as someone dumbed a pound of salt into the burgers. (3 in total burgers). While eating I asked our waitress THREE times for the same drink and had to wait 20 min for a high noon (that’s in a can) and that was just to finish my food. And by that time it was cold. Our waitress had zero compassion for our table. And looking around she was serving and emptying tables before tending to us. It was absolutely ridiculous. A dinner that should have taken an hour/ hour and half ended up being THREE hours due to our service. NEVER AGAIN!!!!!

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Fried Pickles

Arcade with prizes!

Atmosphere: 5

Service: 5

Really frustrating experience at this bar. Dirty tabletops and drinks that are consistently under-poured. I have given this location 3 opportunities on different occasions to get it right and they have fallen short all three occasions. Their mix drinks have virtually no alcohol and the service is B rated at best. It’s a Dave and Busters so the arcade is at least fun.

Atmosphere: 3

Food: 4

Service: 1

This place is probably the only cool place at the mall. Games are fun, the food is good. It was a let down when the Jurassic World VR is gone but overall you will never be bored here. Food is good too with any sports to watch.

Atmosphere: 5

Food: 5

Service: 5

The service was not good at all. Our appetizers came. We didn't have plates or napkins. Our server kept walking by not asking how things were. We needed water, and he kept just walking by. The food came out it was cold. He started to walk away when we asked if we could get 2 glasses of water. Sorry to say we will probably not go back.

Atmosphere: 1

Food: 2

Service: 1

Food was great, atmosphere was great, but our server came by once every 30 minutes.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Chimichurri Bowl with Chicken, Buffalo Wings, French Fries

We went on a Wednesday. We thought all games were half priced. But they weren't. Prizes need a better variety.

Atmosphere: 3

Food: 2

Service: 4

As someone that was a server for quite some time I like to consider myself to be open minded. My party of 11 (3 families) showed up a little after our reservation at 5:10. We put our food in right away with the trainee and server. Most of the table order was bottomless wings or off the kids menu. It took a while for drinks but we didn’t get half the groups food until 6:30. The second half of the group didn’t get their food until after 7. During this time we were practically ghosted; no offer to refill endless wings and orders for refills for drinks were taken but took a long time to be filled. For a Monday the place was not busy but maybe understaffed. After asking for a manager each family (3) was given additional $10 on our cards to play games. In this time most of the kids (6 and under) became ready play; I didn’t get to eat my food without holding my 18 month old - who was delightful for the first hour and a half. Just not fair when I had to spend $25+ on my meal. When the bill was brought over the gratuity was waved due to the quality of our experience. It is disappointing to me that the restaurant didn’t have the servers backs in this situation - food should have been compt. Most of our party felt “guilty” because the server was present while tipping. Final bill was printed at 7:04pm. The worst restaurant experience I have ever had. We would have been better off eating in the food court. Personally I will not be eating at a dave and busters again.