The auntie was very kind and patient! Love the service
Atmosphere: 5
Food: 4
Service: 5
Kofo Arijeloye
They burnt my bread really bad and it was really nasty.
Food: 1
Michael Murphy
I went in for a nice coffee. Thursday, the 21st at 445 in the 2 girls behind the counter ignored me. The guy in front of me left before I ride it. They didn't have the order ready. They said that the oven was down for the lady in front of me. That call dinner in order and paid for it. She got a donut instead of her order. Unbelievable will never go back here again.
Service: 1
Zachary Roberts
I got the meal deal and they only made the coffee. There was no line but 5 to 10 minutes later I gave up after they gave me a dumb look and asked what I had ordered.
The entire time the two employees in front were just chatting with each other. Ironically they were complaining about someone complaining to corporate about them. Welp I guess they know what's coming. :/
Atmosphere: 1
Food: 1
Service: 1
Justin White
I ordered my beverage and it took 15 minutes to get my drink and I counted 6 other people get served and when I asked for my drink or refund I got an attitude. Don't ever order from there again the place is a circus. Also there was a employee with ear buds in his ear the entire time and messing up orders . Wish I could give no stars
Service: 1
Mannie Rae
Over the past couple of months, the customer service at the specific location has been horrible. There has been workers there talking about marijuana while there’s customers in line just now respecting customers who are paying out of pocket.
Today is Sunday, which is not too busy at Dunkin’ Donuts any other week, but there is a marathon going on in a line was outrageous and there was two ladies working. I wanna shout out, SANDY SHE IS AN A1 WORKER!❣️ CUSTOMER SERVICE IS ABSOLUTELY AMAZING. SHE HELD HER COMPOSURE AND TOOK CARE OF THE LINE AS QUICKLY AS EFFICIENT AS POSSIBLE. SHE CERTAINLY DESERVES TO BE RECOGNIZED FOR THE OUTSTANDING WORK THAT SHE HAS DONE OVER THE LAST COUPLE OF WEEKS I HAVE NOTICED.. SINCERELY, APPRECIATE HER! Deserves to be the manager 100%
Jason Blais
Late to open every morning. Today waited until 5 10 a guy orders his coffee and food on the phone she makes it unlocks the door hands it to him and said shes not open yet. And locks the door. I get the bus at 515 so i couldnt wait. But lady you made his coffee and food thats wasnt right.
Dorothy D
Gross ! Very sad this Place is dirty i went in around 9am workers goofing around talking this place should be shut down its just down right dirty so sloppy . There’s plenty of other places downtown to grab breakfast save your money !
Atmosphere: 1
Food: 1
Service: 1
Layla Russo
If I could give a 0 star I would and I never write reviews!Im not picky I work downtown with a lot of people and spread the word to ALL of them ! BUT this Dunkin is so disappointing the manager Ellen Is very rude smells like cigarettes her and a select few always just sitting there on their cell phones while 1 person works . Not professional i don’t know where they hired these people from . There constantly outside on the side of the building smoking seen them come back in and not 1 even washed their hands first !! I mean this is a small place come on take care of your customers . Coffees are always messed up and made half fast Save your time and money !!!
There used to be seating and there used to be an alleyway that let you easily walk here from Kennedy Plaza, but the idea that a homeless person could walk through or sit down was too upsetting for their corporate image, so both are gone mow.
Atmosphere: 1
Food: 5
Service: 5
Cool Story
Kind people work here!!
Service: 5
Patricia Shaaban Michaud
They have better vibes then other places like CVS pharmacy tried to ask ? Hhh, Store front was ok just one person ,waiting in line hhh
Atmosphere: 5
Food: 5
Service: 5
Emily Barrett
I love dunkin, but EVERY TIME I have been to this one my order has been messed up. The staff is not trained well at all. The only good employee and the girl with red hair. She works really hard and always makes my coffee right. The rest seem confused.
Atmosphere: 3
Food: 2
Service: 2
jervonne williams
I do not know if he is Dominican or what but his customer service is trash!!! Two ladies ask for a straw you give it to them immediately. I ask and you literally ignore me knowing you heard me.Thank you to the sister who helped me with a straw. Thank you to the white dude who has good customer service. I am new from mass and I been treating everyone with respect around here because I am not from here. Second time I came to this DD (I say thank you out of good gesture and he act like he got a problem)and this guy act like he has a problem but obviously not with woman(overly smile smh)Step up your customer service skills and I will not be going to this DD. I will go to the other one where they all know how to treat customers!
easily one of the worst dunkins I've ever been to
Atmosphere: 1
Food: 1
Service: 1
The auntie was very kind and patient! Love the service
Atmosphere: 5
Food: 4
Service: 5
They burnt my bread really bad and it was really nasty.
Food: 1
I went in for a nice coffee.
Thursday, the 21st at 445 in the 2 girls behind the counter ignored me. The guy in front of me left before I ride it. They didn't have the order ready. They said that the oven was down for the lady in front of me. That call dinner in order and paid for it. She got a donut instead of her order. Unbelievable will never go back here again.
Service: 1
I got the meal deal and they only made the coffee. There was no line but 5 to 10 minutes later I gave up after they gave me a dumb look and asked what I had ordered.
The entire time the two employees in front were just chatting with each other. Ironically they were complaining about someone complaining to corporate about them. Welp I guess they know what's coming. :/
Atmosphere: 1
Food: 1
Service: 1
I ordered my beverage and it took 15 minutes to get my drink and I counted 6 other people get served and when I asked for my drink or refund I got an attitude. Don't ever order from there again the place is a circus. Also there was a employee with ear buds in his ear the entire time and messing up orders . Wish I could give no stars
Service: 1
Over the past couple of months, the customer service at the specific location has been horrible. There has been workers there talking about marijuana while there’s customers in line just now respecting customers who are paying out of pocket.
Today is Sunday, which is not too busy at Dunkin’ Donuts any other week, but there is a marathon going on in a line was outrageous and there was two ladies working. I wanna shout out, SANDY SHE IS AN A1 WORKER!❣️ CUSTOMER SERVICE IS ABSOLUTELY AMAZING. SHE HELD HER COMPOSURE AND TOOK CARE OF THE LINE AS QUICKLY AS EFFICIENT AS POSSIBLE. SHE CERTAINLY DESERVES TO BE RECOGNIZED FOR THE OUTSTANDING WORK THAT SHE HAS DONE OVER THE LAST COUPLE OF WEEKS I HAVE NOTICED..
SINCERELY, APPRECIATE HER! Deserves to be the manager 100%
Late to open every morning. Today waited until 5 10 a guy orders his coffee and food on the phone she makes it unlocks the door hands it to him and said shes not open yet. And locks the door. I get the bus at 515 so i couldnt wait. But lady you made his coffee and food thats wasnt right.
Gross ! Very sad this Place is dirty i went in around 9am workers goofing around talking this place should be shut down its just down right dirty so sloppy . There’s plenty of other places downtown to grab breakfast save your money !
Atmosphere: 1
Food: 1
Service: 1
If I could give a 0 star I would and I never write reviews!Im not picky I work downtown with a lot of people and spread the word to ALL of them ! BUT this Dunkin is so disappointing the manager Ellen Is very rude smells like cigarettes her and a select few always just sitting there on their cell phones while 1 person works . Not professional i don’t know where they hired these people from . There constantly outside on the side of the building smoking seen them come back in and not 1 even washed their hands first !! I mean this is a small place come on take care of your customers . Coffees are always messed up and made half fast Save your time and money !!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There used to be seating and there used to be an alleyway that let you easily walk here from Kennedy Plaza, but the idea that a homeless person could walk through or sit down was too upsetting for their corporate image, so both are gone mow.
Atmosphere: 1
Food: 5
Service: 5
Kind people work here!!
Service: 5
They have better vibes then other places like CVS pharmacy tried to ask ? Hhh, Store front was ok just one person ,waiting in line hhh
Atmosphere: 5
Food: 5
Service: 5
I love dunkin, but EVERY TIME I have been to this one my order has been messed up. The staff is not trained well at all. The only good employee and the girl with red hair. She works really hard and always makes my coffee right. The rest seem confused.
Atmosphere: 3
Food: 2
Service: 2
I do not know if he is Dominican or what but his customer service is trash!!! Two ladies ask for a straw you give it to them immediately. I ask and you literally ignore me knowing you heard me.Thank you to the sister who helped me with a straw. Thank you to the white dude who has good customer service. I am new from mass and I been treating everyone with respect around here because I am not from here. Second time I came to this DD (I say thank you out of good gesture and he act like he got a problem)and this guy act like he has a problem but obviously not with woman(overly smile smh)Step up your customer service skills and I will not be going to this DD. I will go to the other one where they all know how to treat customers!
Atmosphere: 2
Food: 4
Service: 2
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