December 16th 1:10pm I don't usually leave reviews but this experience was that rude First of all 5 workers 2 on their phones I ordered a hot XL and waited 10 minutes for my coffee nobody was working but the two at the drive thru Plus i was the only Customer.. The lady that took my order was disrespecting employees hygiene and these people wasnt even present ( what kind of team is that ) The only reason i put the time is so management can see the proplem themselves!!!!
M Nicole
This Dunkin needs to be completely revamped with management and staff that care. They ask you for your order as if they actually listen then hand you the order and it’s missing what you asked. The lady at the window never greets you. But you can hear them goofing around thru the intercoms. Ill Support small business coffee shops going forward
Atmosphere: 1
Food: 1
Service: 1
Kai
Unfortunately, I'm pretty sure multiple staff members at this location are racist. I've been going here using the drive through for a while and they've always been super nice and kind to me and I loved it. I recently found out that my Latino husband hates going to this location because all but a Hispanic-sounding member of staff are consistently rude and short with him. Since realizing this, we've gone together a few times by luck and taken turns handling the ordering and driving like couples do. He's seen them be very kind and polite when I'm driving and ordering, and I've seen them be very very cold to him and even seem to lie when he was driving and ordering. He's a friendly, kind person that random strangers usually love, so it's not like he's rude with them first. I'm going to likely avoid coming here until/unless he says he's having better experiences, and I wouldn't blame him if he didn't go back enough for that chance. I hope management does something to address this. I'd rather see change than just bash on places. It should be a nice experience for every customer, not just white ones.
Atmosphere: 1
Food: 4
Service: 1
Ada Rosado Padua
Long wait HORRIBLE service
Mikey Mello
It’s 6 am , All I said “ I’m here for pickup “ the Dunkin employee just shook her head saying you have to a few minutes. You can see the attitude right away like I done something wrong
Atmosphere: 2
Service: 1
Ben Branchaud
Early on weekday mornings, this Dunkin feels like one of those gimmick restaurants where the servers berate you. People pay good money for that experience. Once you look at it like that, it’s not so bad.
Atmosphere: 1
Food: 4
Service: 1
Jay Moore
The short brown skin lady that is there most mornings is rude as hell for no reason. She seems annoyed for no reason every single time it never fails, doesn’t greet you, doesn’t give you your total, treats you like an idiot for ordering breakfast, doesn’t say you’re welcome when you say thank you to her, just very short, like you pulled up to her front door or something. She is very unpleasant and terrible! Who wants to deal with that first thing in the morning, to top it off if I get anything with sausage it’s never warmed all the way through.
Atmosphere: 1
Food: 1
Service: 1
Shea Hammond
Didn’t want to leave a bad review here as I had good experiences here for a while. However in the last couple months, I have had nothing but horrible experiences. I normally go here between 5-6 am and the person that is always at the window is extremely rude. The other day the man in front of me was ordering at the speaker and I could hear the worker YELL “SIR I DONT KNOW WHAT YOURE SAYING. LET ME FIND SOMEONE WHO SPEAKS YOUR LANGUAGE” back at him. It was clear English was not his first language, however I had no issues understanding him, and there was no reasoning for the yelling towards him, and that comment should not have been made. That same day, I held my card out the window to pay, the same worker aggressively shoved the card reader at me and as I went to insert it (as one does), I was yelled at to “JUST TAP IT ON THE SCREAM OH MY GOD”.
And just today I ordered three items, and after receiving 2 of them, I simply waited for the third. To which the same worker slams open the window and goes “What else are you sitting there waiting for??” in a rude tone.
The other employees are very kind however putting someone who glares at people, yells at people, sighs left and right when serving customers at the window, is not the best move. I debate going out to my way to a different location, just to receive better service and food that isn’t hard as a rock and coffee that tastes burnt.
Atmosphere: 1
Food: 3
Service: 1
Kimberley
Always gets my coffee right and customer service is good
very rude burned my wrap it’s 1158 pm and I just don’t understand why people work with the public if they don’t know how to simply deal with simple tasks. Very ghetto
Viviana Castro
They don’t listen the bread is always really burnt yell at you for not speaking right horrible service
Atmosphere: 1
Food: 3
Service: 1
Tucker Burr
The service is always quick in the mornings and it’s on my commute so I go here often but the customer service is abysmal and they never exchange pleasantries. The lady at the window seems annoyed she has to communicate with another person. What happened to American generosity?
Atmosphere: 1
Food: 3
Service: 3
Dmitry Slootskin
Not the first time I walk in and wait... And wait... And wait... while the staff is only paying attention to drive through, occasionally glancing in my direction but refusing to even acknowledge my presence. A simple "I'll be right with you" would probably turn this experience positive, but why bother, it's only a job, customer service is not part of it.
Atmosphere: 1
Service: 1
Scott K
Stop here every work day as the start of my commute. Last few weeks the food has been awful. Last week got served a burned croissant sandwich today was a frozen coffee that is 99% concentrate syrup. I'm done with this location.
December 16th 1:10pm I don't usually leave reviews but this experience was that rude First of all 5 workers 2 on their phones I ordered a hot XL and waited 10 minutes for my coffee nobody was working but the two at the drive thru Plus i was the only Customer.. The lady that took my order was disrespecting employees hygiene and these people wasnt even present ( what kind of team is that ) The only reason i put the time is so management can see the proplem themselves!!!!
This Dunkin needs to be completely revamped with management and staff that care. They ask you for your order as if they actually listen then hand you the order and it’s missing what you asked. The lady at the window never greets you. But you can hear them goofing around thru the intercoms. Ill
Support small business coffee shops going forward
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, I'm pretty sure multiple staff members at this location are racist. I've been going here using the drive through for a while and they've always been super nice and kind to me and I loved it. I recently found out that my Latino husband hates going to this location because all but a Hispanic-sounding member of staff are consistently rude and short with him. Since realizing this, we've gone together a few times by luck and taken turns handling the ordering and driving like couples do. He's seen them be very kind and polite when I'm driving and ordering, and I've seen them be very very cold to him and even seem to lie when he was driving and ordering. He's a friendly, kind person that random strangers usually love, so it's not like he's rude with them first. I'm going to likely avoid coming here until/unless he says he's having better experiences, and I wouldn't blame him if he didn't go back enough for that chance. I hope management does something to address this. I'd rather see change than just bash on places. It should be a nice experience for every customer, not just white ones.
Atmosphere: 1
Food: 4
Service: 1
Long wait HORRIBLE service
It’s 6 am , All I said “ I’m here for pickup “ the Dunkin employee just shook her head saying you have to a few minutes. You can see the attitude right away like I done something wrong
Atmosphere: 2
Service: 1
Early on weekday mornings, this Dunkin feels like one of those gimmick restaurants where the servers berate you. People pay good money for that experience. Once you look at it like that, it’s not so bad.
Atmosphere: 1
Food: 4
Service: 1
The short brown skin lady that is there most mornings is rude as hell for no reason. She seems annoyed for no reason every single time it never fails, doesn’t greet you, doesn’t give you your total, treats you like an idiot for ordering breakfast, doesn’t say you’re welcome when you say thank you to her, just very short, like you pulled up to her front door or something. She is very unpleasant and terrible! Who wants to deal with that first thing in the morning, to top it off if I get anything with sausage it’s never warmed all the way through.
Atmosphere: 1
Food: 1
Service: 1
Didn’t want to leave a bad review here as I had good experiences here for a while. However in the last couple months, I have had nothing but horrible experiences. I normally go here between 5-6 am and the person that is always at the window is extremely rude. The other day the man in front of me was ordering at the speaker and I could hear the worker YELL “SIR I DONT KNOW WHAT YOURE SAYING. LET ME FIND SOMEONE WHO SPEAKS YOUR LANGUAGE” back at him. It was clear English was not his first language, however I had no issues understanding him, and there was no reasoning for the yelling towards him, and that comment should not have been made. That same day, I held my card out the window to pay, the same worker aggressively shoved the card reader at me and as I went to insert it (as one does), I was yelled at to “JUST TAP IT ON THE SCREAM OH MY GOD”.
And just today I ordered three items, and after receiving 2 of them, I simply waited for the third. To which the same worker slams open the window and goes “What else are you sitting there waiting for??” in a rude tone.
The other employees are very kind however putting someone who glares at people, yells at people, sighs left and right when serving customers at the window, is not the best move. I debate going out to my way to a different location, just to receive better service and food that isn’t hard as a rock and coffee that tastes burnt.
Atmosphere: 1
Food: 3
Service: 1
Always gets my coffee right and customer service is good
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
very rude burned my wrap it’s 1158 pm and I just don’t understand why people work with the public if they don’t know how to simply deal with simple tasks. Very ghetto
They don’t listen the bread is always really burnt yell at you for not speaking right horrible service
Atmosphere: 1
Food: 3
Service: 1
The service is always quick in the mornings and it’s on my commute so I go here often but the customer service is abysmal and they never exchange pleasantries. The lady at the window seems annoyed she has to communicate with another person. What happened to American generosity?
Atmosphere: 1
Food: 3
Service: 3
Not the first time I walk in and wait... And wait... And wait... while the staff is only paying attention to drive through, occasionally glancing in my direction but refusing to even acknowledge my presence. A simple "I'll be right with you" would probably turn this experience positive, but why bother, it's only a job, customer service is not part of it.
Atmosphere: 1
Service: 1
Stop here every work day as the start of my commute. Last few weeks the food has been awful. Last week got served a burned croissant sandwich today was a frozen coffee that is 99% concentrate syrup. I'm done with this location.
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