Dunkin'

20 min wait on 2 toast lazy workers I'll say

Literally the worst Dunkin’, and possibly fast food location, I have ever been to in my life; as an employee who works at Providence Place, I have ordered at this location many times mostly out of desperation— I would say 90% of the time the customer service is trash and the food takes no joke about half an hour to make. I would understand this issue if they were short-staffed, but it’s simply a lack of work ethic that the employees have; I feel one thousand percent confident saying this as a former Dunkin’ worker for 4 years— I will never be going back to this Dunkin’. On the Go should be prioritized, and there’s no reason why orders should take on average 20 minutes to make.

Atmosphere: 1

Food: 5

Service: 1

The frozen hot chocolate was pretty good

Atmosphere: 3

Food: 5

Service: 3

Not always open on time, customer service is pretty bad.

Atmosphere: 2

Food: 3

Service: 2

Staff has no passion or drive to help customers with their orders. Received poor customer service with a drink that reflected her attitude (piss poor). The manager is doing nothing but eating while sitting down and should be getting her staff in order.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Iced Latte

Visiting on April 20th in the afternoon I had the worst experience ever on a DD place. The cashier was very rude, refuse to give the correct exchange back and even throw the receipt and the donut in the bag to me, like garbage. Sad!

Atmosphere: 1

Food: 5

Service: 1

The stuff are disrespectful and they have bad service and don’t listen to us , + the coffe taste super badThey give us the wrong item

Atmosphere: 1

The staff is very disrespectful

The customer service is highly disappointed. The ppl who are working is not even interested in taking order. And coffee that I got is after 45 min of order. The higher officials for this should take care of it. One of the worst Dunkin I have ever seen. And the mentality of the working ppl should be good. Not treating good. And talking themselves with criticism. Very worst behavior. I asking for my coffee in between what they said is to wait. It should be changed. Hope they will remove them from work. Thank you

Disgusting. Lady was on phone while taking my order. Coffee tasted burnt and old.

Atmosphere: 1

Food: 1

Service: 1

I'm sorry but y'all gotta do something about these employees that work at this Dunkin at prov mall cause they always have an attitude especially the girls that work there cause not only they're unprofessional but they're ghetto and rude.. I ordered 3 refreshers and this girl came out picking her nose looking at me and taking my order wit an attitude (straight up Ghetto) and she handed me over the drinks without a tray and I asked for a tray and she was rude and said they didn't have trays like wat kinda Dunkin has no trays tho ? GUYS i do not recommend this location at all..

Atmosphere: 1

Food: 1

Service: 1

I ordered my coffe at 6:00pm (3/29/2024 )and the guy made me wait for 1/2 hr. In between I asked him how much time its gonna take and he said it will be 5min. Where again at 6:27pm I asked him about my coffe and he said which coffe?? I showed him my bill and then he gave me the coffe. WORST SERVICE i have ever experience. Manager should take care of such kind of activities when they are not present there.

The white male worker was punching the computer, didn’t let me finish ordering, made my friends drink wrong, punched the table and was mumbling every sentence. Been here before and never had a problem until him. He needs to be fired or have an attitude check cause that’s just a no for me.

Atmosphere: 1

Food: 3

Service: 1

I went on Sunday February 11, the 3 employee the was rude, and served what they wanted, not what you asked, I asked for a hot capuchino, the girl gave me a ice tea, then again I said I didn't want any ice drink I can't have ice drink, she wanted to gave me again ice capuchino, so finally another worker's taking the order, this one just gave me a could milk, what's wrong with the dunking employee? They was acting like they was forced to work for nothing.

Atmosphere: 1

Food: 1

Service: 1

I know it’s a dunkin in a mall, but this is just awful. The two workers weren’t even wearing uniforms and were just talking to each other and I had to wait 5 minutes before they realized I was standing there. I asked for a food item and they said they weren’t sure if they had it so they went to check. 10 minutes later they come back and say they didn’t so I had to order something else. Also the lady making coffee looked and acted like she was high on crack because she was literally sleeping while standing. So gross and unsettling.

Service: 1