I went for a hot latte and the experience was not pleasant at all, super hateful the guy who served me, not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Jarest-Boff
Asked if they could stir my ice coffee so the mocha wasn't all at the bottom. Guy said that was fine. I watch them holding the lid with no gloves. Then turn it up side down shaking bit. Then hand it to me with coffee running down the side. And as I'm stirring it I hear him say well I did this one right. Thank you for not taking the time.
Atmosphere: 2
Food: 4
Service: 1
Kevin McCann
I’ve been coming here for years as I work in the VA offices located in plaza, minimum twice a day, sometimes 3x a day if I’m Working late. Morning and lunch staff seem to have it together. However after 3/4pm the service is lousy. Tony is lazy and he gets upset when you wanna order food, and that’s after taking 5 mins to get acknowledged at the counter in an otherwise empty store. All they care about is drive thru. Sometimes I order (and spend $30+) for myself and coworkers. So when my coworkers go in other times alone he makes “jokes” and says to “tell your coworker he better not come in here ordering a ton of drinks and food later cause I’m short staffed. You have subway and a pizza place in same place, tell them to try something different.” Seriously? If you don’t like doing your job, don’t work there! I spend upwards of $100 a week in the place for me and my staff. When I try to save time and go to the drive thru that they ever so prioritize, I’ll order a simple hash browns and coffee. I get to the window and they tell me to pull up to the white line and we will bring it out because you’re gonna mess up my timer! 7 minutes for a coffee and hash brown that has to be brought outside to my car! I’m done with this place! I’ll take the drive to Academy avenue where the service is fast and friendly. This Dunkin needs an overhaul on the management. I’m tired of being shamed and resented or feeling anxiety about wanting to order food when i go there because someone doesn’t like to make it. I’ll take my $60-100 a week elsewhere and you can thank Tony for that!
Atmosphere: 1
Food: 2
Service: 1
Jessica pelino
Cant get a coffee right to save there life! SMH it’s not rocket science!!! Get it together. If I could give them no stars I would!
christine piti
I go get my ice coffee at this location every day at 2:00, everyone is very friendly, but Tanner is the sweetest and knows just how to make my coffee! His customer services skills are on point.. and always has a smile on his face... :) Highly recommend!
Atmosphere: 4
Food: 4
Service: 5
Mark Coates
A clean Dunkin with engaged, caring staff? I thought that was a thing of the past or maybe even merely a figment of my imagination, a leftover memory, fading... But no, it was an actual, clean Dunkin, not a dream. And the staff rocked—seriously. Great job, guys! ??✨
Atmosphere: 5
Food: 5
Service: 5
David Salguero
This place is ? they have bad service I had to repeat my order for like 4x to the people in the drive thru , to be completely honest the person to serve me name is kyleena like what’s the point having a bad attitude and you can’t even make a coffee right? That coffee she made was gross like her attitude ?️
Service: 1
Trisha Barbosa
Staff here are very rude. They do not know how to prioritize their customers. And 9 out of 10, your coffee will be made wrong.
Atmosphere: 1
Food: 1
Service: 1
Lifeguard Liaison
I was a a take-in order customer visiting from Cali. The customer representative cashier was name Justin , he took everyone order in line that just so happened to be white. When I approached the counter and there were a few other POC people behind me he walked away from the counter and went to so call help his co workers even though no one was requesting his help. I waited for at least 5mins and ask if he was as going to come help me . He lashed back out at me “ I am busy “ then a white man behind me came to the counter and immediately he took his order. So I ask to speak to the manager the manager proceeded to ignore and pointed to her headphones . There were 3 people working the drive through already . Then she turns to me and yes I ask for their name they wouldn’t disclose it . Then Justin starts yelling at me like “yo nobody is trying to help you, and some other offensive words” . These people obviously can’t handle fast pace environments. Needless to say I never got serve neither did the 3 other POC people we all just walked out .
I'm a client of this dunking donuts. I use to buy avocado toast with bacon. When I use to receive my bread the bacon only one small piece. I ask them why I don't have bacon. The answer was we lost about 300 pounds of bacon and that's what we can give you. If I buy a sandwich they have to serve it as shown on the advertisement. Is not my problem that someone still the bacon. So I stop buying the avocado toast. Now I get chicken roast peppers with cheese and I'm tired of this place, it's always cold I ask coffee with many sugar they won't put it. I'm the costumer. Really I have to move to the next dunking donuts even this one is close to my house. Always with a attitude when I tell them what they doing wrong.
Atmosphere: 1
Food: 1
Service: 1
Dominique Strong
I was a a take-in order customer visiting from Cali. The customer representative cashier was name Justin , he took everyone order in line that just so happened to be white. When I approached the counter and there were a few other POC people behind me he walked away from the counter and went to so call help his co workers even though no one was requesting his help. I waited for at least 5mins and ask if he was as going to come help me . He lashed back out at me “ I am busy “ then a white man behind me came to the counter and immediately he took his order. So I ask to speak to the manager the manager proceeded to ignore and pointed to her headphones . There were 3 people working the drive through already . Then she turns to me and yes I ask for their name they wouldn’t disclose it . Then Justin starts yelling at me like “yo nobody is trying to help you, and some other offensive words” . These people obviously can’t handle fast pace environments. Needless to say I never got serve neither did the 3 other POC people we all just walked out .
Atmosphere: 1
Food: 1
Service: 1
Chaos Rapz
The service was bad ?, would not recommend. Waited almost 20 min for a cup of water meanwhile everyone else that came after ordered and received their drinks in seconds.
Atmosphere: 1
Food: 1
Service: 1
Bri V
Customer service is terrible employees look miserable had to wait almost 20 min for a cup of water while people that came after me got their beverages before me. Absolutely ridiculous, didn't even get an apology.
Atmosphere: 3
Food: 3
Service: 1
alison Johnson
I hate going into this location but sometimes I just want a coffee on my way to work and it's the only location I pass. I went in a few weeks ago and there was a very nice older white man. He made my coffee perfect! I was actually shocked! But then I went back in 2 days ago. I had ordered my coffee on the App.i walk in expecting to grab it and go and I ended up standing there for 10 mins and watched the woman with the long blonde ponytail make someone else drink and she came in after me. And couldn't move any slower. Then turns to me and asked if I had an order. I said yea I ordered it on the app so I'm not sure why I'm still standing here. She takes my drink from behind the little online order stand. I'm telling you. Definitely needs new people and ones that actually care about customers.
I went for a hot latte and the experience was not pleasant at all, super hateful the guy who served me, not friendly at all.
Atmosphere: 1
Food: 1
Service: 1
Asked if they could stir my ice coffee so the mocha wasn't all at the bottom. Guy said that was fine. I watch them holding the lid with no gloves. Then turn it up side down shaking bit. Then hand it to me with coffee running down the side. And as I'm stirring it I hear him say well I did this one right. Thank you for not taking the time.
Atmosphere: 2
Food: 4
Service: 1
I’ve been coming here for years as I work in the VA offices located in plaza, minimum twice a day, sometimes 3x a day if I’m
Working late. Morning and lunch staff seem to have it together. However after 3/4pm the service is lousy. Tony is lazy and he gets upset when you wanna order food, and that’s after taking 5 mins to get acknowledged at the counter in an otherwise empty store. All they care about is drive thru. Sometimes I order (and spend $30+) for myself and coworkers. So when my coworkers go in other times alone he makes “jokes” and says to “tell your coworker he better not come in here ordering a ton of drinks and food later cause I’m short staffed. You have subway and a pizza place in same place, tell them to try something different.” Seriously? If you don’t like doing your job, don’t work there! I spend upwards of $100 a week in the place for me and my staff. When I try to save time and go to the drive thru that they ever so prioritize, I’ll order a simple hash browns and coffee. I get to the window and they tell me to pull up to the white line and we will bring it out because you’re gonna mess up my timer! 7 minutes for a coffee and hash brown that has to be brought outside to my car! I’m done with this place! I’ll take the drive to Academy avenue where the service is fast and friendly. This Dunkin needs an overhaul on the management. I’m tired of being shamed and resented or feeling anxiety about wanting to order food when i go there because someone doesn’t like to make it. I’ll take my $60-100 a week elsewhere and you can thank Tony for that!
Atmosphere: 1
Food: 2
Service: 1
Cant get a coffee right to save there life! SMH it’s not rocket science!!! Get it together. If I could give them no stars I would!
I go get my ice coffee at this location every day at 2:00, everyone is very friendly, but Tanner is the sweetest and knows just how to make my coffee! His customer services skills are on point.. and always has a smile on his face... :) Highly recommend!
Atmosphere: 4
Food: 4
Service: 5
A clean Dunkin with engaged, caring staff? I thought that was a thing of the past or maybe even merely a figment of my imagination, a leftover memory, fading... But no, it was an actual, clean Dunkin, not a dream. And the staff rocked—seriously. Great job, guys! ??✨
Atmosphere: 5
Food: 5
Service: 5
This place is ? they have bad service I had to repeat my order for like 4x to the people in the drive thru , to be completely honest the person to serve me name is kyleena like what’s the point having a bad attitude and you can’t even make a coffee right? That coffee she made was gross like her attitude ?️
Service: 1
Staff here are very rude. They do not know how to prioritize their customers. And 9 out of 10, your coffee will be made wrong.
Atmosphere: 1
Food: 1
Service: 1
I was a a take-in order customer visiting from Cali. The customer representative cashier was name Justin , he took everyone order in line that just so happened to be white. When I approached the counter and there were a few other POC people behind me he walked away from the counter and went to so call help his co workers even though no one was requesting his help. I waited for at least 5mins and ask if he was as going to come help me . He lashed back out at me “ I am busy “ then a white man behind me came to the counter and immediately he took his order. So I ask to speak to the manager the manager proceeded to ignore and pointed to her headphones . There were 3 people working the drive through already . Then she turns to me and yes I ask for their name they wouldn’t disclose it . Then Justin starts yelling at me like “yo nobody is trying to help you, and some other offensive words” . These people obviously can’t handle fast pace environments. Needless to say I never got serve neither did the 3 other POC people we all just walked out .
Atmosphere: 1
Food: 1
Service: 1
Always a great breakfast sandwich there
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I'm a client of this dunking donuts. I use to buy avocado toast with bacon. When I use to receive my bread the bacon only one small piece. I ask them why I don't have bacon. The answer was we lost about 300 pounds of bacon and that's what we can give you. If I buy a sandwich they have to serve it as shown on the advertisement. Is not my problem that someone still the bacon. So I stop buying the avocado toast. Now I get chicken roast peppers with cheese and I'm tired of this place, it's always cold I ask coffee with many sugar they won't put it. I'm the costumer. Really I have to move to the next dunking donuts even this one is close to my house. Always with a attitude when I tell them what they doing wrong.
Atmosphere: 1
Food: 1
Service: 1
I was a a take-in order customer visiting from Cali. The customer representative cashier was name Justin , he took everyone order in line that just so happened to be white. When I approached the counter and there were a few other POC people behind me he walked away from the counter and went to so call help his co workers even though no one was requesting his help. I waited for at least 5mins and ask if he was as going to come help me . He lashed back out at me “ I am busy “ then a white man behind me came to the counter and immediately he took his order. So I ask to speak to the manager the manager proceeded to ignore and pointed to her headphones . There were 3 people working the drive through already . Then she turns to me and yes I ask for their name they wouldn’t disclose it . Then Justin starts yelling at me like “yo nobody is trying to help you, and some other offensive words” . These people obviously can’t handle fast pace environments. Needless to say I never got serve neither did the 3 other POC people we all just walked out .
Atmosphere: 1
Food: 1
Service: 1
The service was bad ?, would not recommend. Waited almost 20 min for a cup of water meanwhile everyone else that came after ordered and received their drinks in seconds.
Atmosphere: 1
Food: 1
Service: 1
Customer service is terrible employees look miserable had to wait almost 20 min for a cup of water while people that came after me got their beverages before me. Absolutely ridiculous, didn't even get an apology.
Atmosphere: 3
Food: 3
Service: 1
I hate going into this location but sometimes I just want a coffee on my way to work and it's the only location I pass. I went in a few weeks ago and there was a very nice older white man. He made my coffee perfect! I was actually shocked! But then I went back in 2 days ago. I had ordered my coffee on the App.i walk in expecting to grab it and go and I ended up standing there for 10 mins and watched the woman with the long blonde ponytail make someone else drink and she came in after me. And couldn't move any slower. Then turns to me and asked if I had an order. I said yea I ordered it on the app so I'm not sure why I'm still standing here. She takes my drink from behind the little online order stand. I'm telling you. Definitely needs new people and ones that actually care about customers.
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