I’ve never written a negative review before, and it pains me to write this one. I’ve been coming to this bakery for 10 years, and my wife and her family have been loyal customers for over 30 years. Unfortunately, this is no longer the same bakery we fell in love with. I understand times have been tough for many businesses, but ever since the ownership changed both the quality of the products and the service have steadily declined. The bread, once the highlight of the bakery, has become disappointing. The mini Italian loaves now resemble oversized baguettes, and the large Sicilian loaves — which cost $8 — often have giant holes running through the middle because the dough wasn’t properly punched down. That’s if you’re even lucky enough to find a large Sicilian loaf in stock when you visit, often sold out before 12.
I don’t mind paying a little more to support local businesses and get quality food. But I can’t justify the prices anymore given the customer service I’ve experienced over the past six months. The staff often seem irritated that customers are even there. Small touches that used to be standard, like oil and vinegar on sandwiches, are gone. And heaven forbid you ask them to cut your bread or sandwich — you’ll get a glare that makes you feel unwelcome. This isn't just from one experience which is why I feel the need to write the review.
Today was the final straw. My wife and I went in, as we often do two or three times a week, planning to buy loaves of bread, a sandwich, and some pastries. There were only two other customers in the store, yet it took the young woman behind the counter on Smith Street a ridiculous amount of time to cut our bread and prepare our order. When we politely asked for a bag to carry our many items, she glared at us and THREW the bag on the counter and walked away clearly annoyed. My wife was taken aback by how unpleasant she was throughout the entire transaction. Clearly bothered that she had customers to help.
I’ve tried both locations recently, hoping it might just be an issue with one store, but sadly the poor service and declining quality are consistent. After seeing how far things have gone downhill, I can no longer support this business. I hope the owners consider retraining their staff as we have heard from other customers they feel similarly. For now, I’ll be going to other small bakeries in the city — even if it means driving instead of walking.
The bakery we once loved is simply not the same anymore. I hope the owners realize how much they’re losing by letting their service decline this way.
Anna Sayed
My family picked up an assortment of pastries, and they were so disappointing. It’s like Shaws/StopnShop quality. Too much sugar and just quality isn’t there.
Christopher Clary
Danishes are very good
Rob
The food was ok won't go back there
Joan Law Lowell
LaSalle Bakery is an icon for a reason. I loved stopping there in college when I went to RIC; now whenever I'm in the neighborhood, I must stop for multiple items. The turkey grinder was amazing, as was the zeppole, the eclair, and the apple danish!
Atmosphere: 5
Food: 5
Service: 5
Richard Rosenbaum
Note: they charge a 3% credit card fee.
Nice small bakery with a nice selection of pastries, cakes and pies. Mostly a take out place, but there are a few tables. I had an almond croissant and coffee. The croissant was good but nothing special. The coffee was only warm. There were only 2 people behind the counter and service was slow. Prices were average.
Atmosphere: 3
Food: 3
Service: 3
Raymond Burrows
Went early for soft peanut butter cookies , price a little hi but was ok with that.. but when you can bust a car window with a cookie hard as a rock that's a problem.sad I miss korbs backery
John Q Public
Everything about this place is amazeballs. They have the best French and Italian breads, and loads of other breads and pastries.
Atmosphere: 5
Food: 5
Service: 5
Rose Rose
This place is horrible, the service is bad, the sandwiches are in bad condition and I bought a smoothie with a piece of mushroom inside. They don't clean the machines.
Person Cool
ROCKS IN THE FOOD MICE AND MICE POOP EVERYWHERE, MOLDY APPLE PIE SO
Always a great selection of fresh breads, danishes, pastries, cakes etc. Servers are very good.
Atmosphere: 5
Food: 5
Service: 5
Lisa Orourke
Not as good as it used to be and very expensive. Sandwiches are awful and way overpriced… the sandwiches are not made fresh try one and u will see and used to be very busy… not anymore ?
Atmosphere: 2
Food: 1
Service: 3
Leah D
The service here is always poor quality.
Atmosphere: 1
Food: 2
Service: 1
Nicole Carter
So expensive and the food isn't that good... $8 for a breakfast sandwich that was disgusting... And the fact that one store takes EBT but the other one doesn't makes no sense! It cost me $19 for a coffee, a muffin and a breakfast sandwich... For that price the food should b better
Atmosphere: 5
Food: 1
Service: 4
Peter Libutti
Bacon egg cheese on spinach croissant ? banana ? cream pie sure to please
I’ve never written a negative review before, and it pains me to write this one. I’ve been coming to this bakery for 10 years, and my wife and her family have been loyal customers for over 30 years. Unfortunately, this is no longer the same bakery we fell in love with. I understand times have been tough for many businesses, but ever since the ownership changed both the quality of the products and the service have steadily declined. The bread, once the highlight of the bakery, has become disappointing. The mini Italian loaves now resemble oversized baguettes, and the large Sicilian loaves — which cost $8 — often have giant holes running through the middle because the dough wasn’t properly punched down. That’s if you’re even lucky enough to find a large Sicilian loaf in stock when you visit, often sold out before 12.
I don’t mind paying a little more to support local businesses and get quality food. But I can’t justify the prices anymore given the customer service I’ve experienced over the past six months. The staff often seem irritated that customers are even there. Small touches that used to be standard, like oil and vinegar on sandwiches, are gone. And heaven forbid you ask them to cut your bread or sandwich — you’ll get a glare that makes you feel unwelcome. This isn't just from one experience which is why I feel the need to write the review.
Today was the final straw. My wife and I went in, as we often do two or three times a week, planning to buy loaves of bread, a sandwich, and some pastries. There were only two other customers in the store, yet it took the young woman behind the counter on Smith Street a ridiculous amount of time to cut our bread and prepare our order. When we politely asked for a bag to carry our many items, she glared at us and THREW the bag on the counter and walked away clearly annoyed. My wife was taken aback by how unpleasant she was throughout the entire transaction. Clearly bothered that she had customers to help.
I’ve tried both locations recently, hoping it might just be an issue with one store, but sadly the poor service and declining quality are consistent. After seeing how far things have gone downhill, I can no longer support this business. I hope the owners consider retraining their staff as we have heard from other customers they feel similarly. For now, I’ll be going to other small bakeries in the city — even if it means driving instead of walking.
The bakery we once loved is simply not the same anymore. I hope the owners realize how much they’re losing by letting their service decline this way.
My family picked up an assortment of pastries, and they were so disappointing. It’s like Shaws/StopnShop quality. Too much sugar and just quality isn’t there.
Danishes are very good
The food was ok won't go back there
LaSalle Bakery is an icon for a reason. I loved stopping there in college when I went to RIC; now whenever I'm in the neighborhood, I must stop for multiple items. The turkey grinder was amazing, as was the zeppole, the eclair, and the apple danish!
Atmosphere: 5
Food: 5
Service: 5
Note: they charge a 3% credit card fee.
Nice small bakery with a nice selection of pastries, cakes and pies. Mostly a take out place, but there are a few tables. I had an almond croissant and coffee. The croissant was good but nothing special. The coffee was only warm. There were only 2 people behind the counter and service was slow. Prices were average.
Atmosphere: 3
Food: 3
Service: 3
Went early for soft peanut butter cookies , price a little hi but was ok with that.. but when you can bust a car window with a cookie hard as a rock that's a problem.sad I miss korbs backery
Everything about this place is amazeballs. They have the best French and Italian breads, and loads of other breads and pastries.
Atmosphere: 5
Food: 5
Service: 5
This place is horrible, the service is bad, the sandwiches are in bad condition and I bought a smoothie with a piece of mushroom inside. They don't clean the machines.
ROCKS IN THE FOOD MICE AND MICE POOP EVERYWHERE, MOLDY APPLE PIE SO
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Croissants
Restaurantji Recommends
Always a great selection of fresh breads, danishes, pastries, cakes etc. Servers are very good.
Atmosphere: 5
Food: 5
Service: 5
Not as good as it used to be and very expensive. Sandwiches are awful and way overpriced… the sandwiches are not made fresh try one and u will see and used to be very busy… not anymore ?
Atmosphere: 2
Food: 1
Service: 3
The service here is always poor quality.
Atmosphere: 1
Food: 2
Service: 1
So expensive and the food isn't that good... $8 for a breakfast sandwich that was disgusting... And the fact that one store takes EBT but the other one doesn't makes no sense! It cost me $19 for a coffee, a muffin and a breakfast sandwich... For that price the food should b better
Atmosphere: 5
Food: 1
Service: 4
Bacon egg cheese on spinach croissant ? banana ? cream pie sure to please
Atmosphere: 4
Food: 5
Service: 4
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