I’d rate 0 stars, unless you love being ignored at the service counter. I live nearby and every time I order from this restaurant I realize I made a mistake. From forgetting orders, unsuccessful transactions, and the disrespect; I would not recommend coming here
Atmosphere: 1
Food: 1
Service: 1
Sam Fontaine
I went to the McDonald’s today at about 7 o’clock at night. I tried to order online using the McDonald’s app. The McDonald’s app is not working so we just went in to place an order. I use the kiosk and confirmed I had received my my receipt at about 7 o’clock. I saw that the receipt had come out on the machines and at about 702. I waited until about 7:23 for my food. I didn’t order much all I ordered was a large snack wrap meal with a Dr Pepper a four piece chicken nugget happy meal and a large french fry with a six piece nugget on the side. About two other people came in after me are looking for pick up orders, etc. both of them were dark skinned individuals, and everybody who is on staff was also dark skinned mind you I am white. A tall black individual (I did not get any names. I do apologize) had come up. Ask the two people who came in after me if they were all set no one had asked me if I was all set or anything like that or what I was waiting for which they all saw that I was sitting there. They were just staring at me and glaring at me the whole time After a little bit, they ended up having the people after me leave. They only waited about three minutes or so.I tried to get somebody’s attention about 10 minutes after so at about 7:12 PM At this point more people had also come Come in after me and left before me same thing, staff talked to them they were all nice and friendly. None of them were white by the way I was still the only white individual in that store at this point I waited till about 7:20 PM before my mother had to come in with a crying toddler because of how long we had waited for food and after she had finally gotten a Hispanic ladies attention (like I said, I apologize I didn’t get any of the names) not only was this lady very disrespectful. She kept demanding to know what we were waiting on. I had tried to explain it for about 15 minutes at this point what we were waiting on, which was just the food and drinks that I had indicated above not only, did she grab the drink for the happy meal she fall on, slammed it onto the counter, making soda come out from the top of it not to the point where it spilled all over the counter, but just enough to make it an inconvenience to walk outside with it and have it spill all over you. She then proceeded to ask me what we were missing and I explained it to her. We were just missing a Dr Pepper and the happy meal at that point she proceeds to whip the bag around and look at it, as if I was lying to her at this point I’m not coming back to the branch Avenue location because of the fact that I got discriminated against and it took us about 20 minutes to get our food actually more than 20 minutes to get our food 23 to be exact. I don’t mind waiting for food or anything like that if it’s busy, but there was no one in there, and everybody who was in there after me left before me and got customer service like a normal individual. I did end up filing a complaint with the McDonald’s corporation because of this because I feel like staff should not be treating other customers differently because of the way that their skin is so to say I am never coming back. There is an understatement.
Atmosphere: 1
Food: 1
Service: 1
Pete Browning
Needs to work better at customer service
Matthew Michaud
Just like all the other ones I been to lately after you order at the drive thru they tell you to pull to the side and wait for someone to walk your order out like why and when did they start doing this 🤔
Atmosphere: 2
Food: 4
Service: 2
Patrick Pita (Deadlydeathw1sh)
Waited over an hour kept getting the wrong food after showing receipt and saying it multiple times just sickening don’t come here
Atmosphere: 1
Food: 1
Service: 1
Anaisa Charbonneau
This is my 4th and last time coming to this McDonald's. Every time I've visited I use the drive thru and everyone gets parked. Today I ordered a quarter pounder just the sandwich I was parked for 15 minutes. The only people that seemed to get the food and go were drinks. So I finally got my sandwich and asked the employee if this was a temporary and he said no it's a rule the manager set that if the person has to wait more than 1:30 they have to be parked. He said all night he's running the food to the vehicles. So everyone gets parked and the wait is long. Last time to this McDonald's.
Atmosphere: 3
Food: 5
Service: 1
Chris Mitchell
I take it back it does matter how it turns out. I originally wrote my review waiting for food, watching the drive thru back up....,2 lanes, zero service. This place sucks beyond sucking. Avoid at all costs.....Doesn't matter how anything turns out.... This place parks everyone. .there were two people in the drive thru and both were parked waiting. Joke of a McDonald's. Never coming back here. Any time a McDonald's parks someone you know they don't give a damn about your food or your service.
B
Very slow service if you plan to eat in! They avoid customers at the counter!!
Atmosphere: 1
Food: 3
Service: 1
Lauren Thurston
Ignorant and mannerless workers who clearly don’t know the definition of “fast” food. Steer clear unless you feel like asking the mumbling cashier to repeat themselves 10x and end up with the wrong food anyway.
Jay Pac
Always lying that the ice cream machine is off or broken at night cause they don’t wanna clean it
30 minutes to get a small order... Sunday, empty hall and drive thru
Atmosphere: 1
Food: 1
Service: 1
Robin souza
Fries always cold and not happy workers doesn't talk hands meal to you and you leave
Atmosphere: 1
Food: 2
Service: 2
i_useexploits
Great food and service for the price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Bacon Egg & Cheese Biscuit, Egg Mcmuffin, Mcdouble, Double Cheeseburger, Hamburger, Big Mac Meal with a Side of Nuggets, Apple Pie, Big Mac, Quarter Pounder Hamburger, Mcchicken, Cheeseburger, Mcflurry with M&M's Candies, Strawberry & Crème Pie, Sausage Burrito, Oatmeal Raisin Cookie, Sausage Biscuit with Egg, French Fries, Big Mac Meal, Sausage
Misty
Ok... it's Mcdonalds. However, the cleanliness was STELLAR!!!! Manager was kind and runs a tight ship! I'm impressed!
Atmosphere: 5
Food: 5
Service: 5
Kai Miles Johnson
I order a quarter pounder meal and 3 cars behind me get there food first…
I’d rate 0 stars, unless you love being ignored at the service counter.
I live nearby and every time I order from this restaurant I realize I made a mistake.
From forgetting orders, unsuccessful transactions, and the disrespect; I would not recommend coming here
Atmosphere: 1
Food: 1
Service: 1
I went to the McDonald’s today at about 7 o’clock at night. I tried to order online using the McDonald’s app. The McDonald’s app is not working so we just went in to place an order. I use the kiosk and confirmed I had received my my receipt at about 7 o’clock. I saw that the receipt had come out on the machines and at about 702. I waited until about 7:23 for my food. I didn’t order much all I ordered was a large snack wrap meal with a Dr Pepper a four piece chicken nugget happy meal and a large french fry with a six piece nugget on the side. About two other people came in after me are looking for pick up orders, etc. both of them were dark skinned individuals, and everybody who is on staff was also dark skinned mind you I am white. A tall black individual (I did not get any names. I do apologize) had come up. Ask the two people who came in after me if they were all set no one had asked me if I was all set or anything like that or what I was waiting for which they all saw that I was sitting there. They were just staring at me and glaring at me the whole time After a little bit, they ended up having the people after me leave. They only waited about three minutes or so.I tried to get somebody’s attention about 10 minutes after so at about 7:12 PM At this point more people had also come Come in after me and left before me same thing, staff talked to them they were all nice and friendly. None of them were white by the way I was still the only white individual in that store at this point I waited till about 7:20 PM before my mother had to come in with a crying toddler because of how long we had waited for food and after she had finally gotten a Hispanic ladies attention (like I said, I apologize I didn’t get any of the names) not only was this lady very disrespectful. She kept demanding to know what we were waiting on. I had tried to explain it for about 15 minutes at this point what we were waiting on, which was just the food and drinks that I had indicated above not only, did she grab the drink for the happy meal she fall on, slammed it onto the counter, making soda come out from the top of it not to the point where it spilled all over the counter, but just enough to make it an inconvenience to walk outside with it and have it spill all over you. She then proceeded to ask me what we were missing and I explained it to her. We were just missing a Dr Pepper and the happy meal at that point she proceeds to whip the bag around and look at it, as if I was lying to her at this point I’m not coming back to the branch Avenue location because of the fact that I got discriminated against and it took us about 20 minutes to get our food actually more than 20 minutes to get our food 23 to be exact. I don’t mind waiting for food or anything like that if it’s busy, but there was no one in there, and everybody who was in there after me left before me and got customer service like a normal individual. I did end up filing a complaint with the McDonald’s corporation because of this because I feel like staff should not be treating other customers differently because of the way that their skin is so to say I am never coming back. There is an understatement.
Atmosphere: 1
Food: 1
Service: 1
Needs to work better at customer service
Just like all the other ones I been to lately after you order at the drive thru they tell you to pull to the side and wait for someone to walk your order out like why and when did they start doing this 🤔
Atmosphere: 2
Food: 4
Service: 2
Waited over an hour kept getting the wrong food after showing receipt and saying it multiple times just sickening don’t come here
Atmosphere: 1
Food: 1
Service: 1
This is my 4th and last time coming to this McDonald's. Every time I've visited I use the drive thru and everyone gets parked. Today I ordered a quarter pounder just the sandwich I was parked for 15 minutes. The only people that seemed to get the food and go were drinks.
So I finally got my sandwich and asked the employee if this was a temporary and he said no it's a rule the manager set that if the person has to wait more than 1:30 they have to be parked. He said all night he's running the food to the vehicles. So everyone gets parked and the wait is long. Last time to this McDonald's.
Atmosphere: 3
Food: 5
Service: 1
I take it back it does matter how it turns out. I originally wrote my review waiting for food, watching the drive thru back up....,2 lanes, zero service. This place sucks beyond sucking. Avoid at all costs.....Doesn't matter how anything turns out.... This place parks everyone. .there were two people in the drive thru and both were parked waiting. Joke of a McDonald's. Never coming back here. Any time a McDonald's parks someone you know they don't give a damn about your food or your service.
Very slow service if you plan to eat in! They avoid customers at the counter!!
Atmosphere: 1
Food: 3
Service: 1
Ignorant and mannerless workers who clearly don’t know the definition of “fast” food. Steer clear unless you feel like asking the mumbling cashier to repeat themselves 10x and end up with the wrong food anyway.
Always lying that the ice cream machine is off or broken at night cause they don’t wanna clean it
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
30 minutes to get a small order... Sunday, empty hall and drive thru
Atmosphere: 1
Food: 1
Service: 1
Fries always cold and not happy workers doesn't talk hands meal to you and you leave
Atmosphere: 1
Food: 2
Service: 2
Great food and service for the price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Bacon Egg & Cheese Biscuit, Egg Mcmuffin, Mcdouble, Double Cheeseburger, Hamburger, Big Mac Meal with a Side of Nuggets, Apple Pie, Big Mac, Quarter Pounder Hamburger, Mcchicken, Cheeseburger, Mcflurry with M&M's Candies, Strawberry & Crème Pie, Sausage Burrito, Oatmeal Raisin Cookie, Sausage Biscuit with Egg, French Fries, Big Mac Meal, Sausage
Ok... it's Mcdonalds. However, the cleanliness was STELLAR!!!! Manager was kind and runs a tight ship! I'm impressed!
Atmosphere: 5
Food: 5
Service: 5
I order a quarter pounder meal and 3 cars behind me get there food first…
Atmosphere: 1
Food: 1
Service: 1
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