Everytime I pull up to intercom to give my order they said wait and the wait every time is over 3-5 minutes. As a fast food place that is not cool. Then most of the time like today the chicken strips were hard, too crispy was like chewing on rocks. The roll was hard on bottom as well and the fries were overcooked or the oil to cook the fries in needed to be changed. Spent $32 for 2 meals and we didn't eat it. What a waste.
Tammy Pham
Understaffed, undertrained, unsympathetic. Not even sure they’re trained at all. Food wasn’t that good compared to other Popeyes. Most Popeyes have terrible reviews but this one’s probably the worst if the worst. Terrible management whatever’s going on here.
Atmosphere: 1
Food: 2
Service: 1
Deja Turay
Never a good experience here ever. The owner is always talking about providing a better experience and never improves the staff or services of the store.
Atmosphere: 1
Food: 1
Service: 1
Shavonda Ready
Mind you my order was placed at 8:03 it’s 8:19 and the food is already prepared, SLOW SLOW SLOW I mean every time I pull up😳🫡.
Peter Zholobov
Very slow - I understand if it was busy, but it was DEAD, barely anyone inside or so.
Atmosphere: 2
Food: 1
Service: 1
Timothy Zhang
I don’t think I’ve ever left a negative review, but this place certainly deserves one. I’m not sure if the employees are incompetent, management is terrible, or both. First of all, ordering took like twenty minutes. There wasn’t even anyone in line. Employees just ignore customers for ten minutes at a time. Having worked fast food, I understand that things get busy. I’ve never seen such egregious behavior from employees though. When I finally ordered, the food took more than half an hour. Since when is that fast food? At that point, why wouldn’t I just sit down at a restaurant and kick my feet up? Mind you, the restaurant was almost empty. It was like 9 pm. I finally got my food, and the damn biscuit was missing. Are you kidding? No biscuit?????? It had been like forty minutes at this point. So I went back, hoping to just get a biscuit quickly and get back to eating. Did that happen? Spoiler: no. I waited for like ten more minutes, and the people behind me started leaving. The other customers and I even started bonding over how atrocious the customer service here was . Finally, I had enough and just called into the kitchen and finally got my biscuit. It took over an hour for my full order. Who wants to wait that damn long for food? Management needs to schedule more people, or actually train employees. Aside from service, the food was fine. The restaurant is a normal fast food restaurant. The booth thing we sat on was pretty wobbly. I didn’t realize I picked the rocking chair option, but I guess that’s fine. The food certainly wasn’t worth an hour of waiting, that’s for sure. This was an embarrassing experience for the restaurant, and the way customers were treated is reprehensible. Go to Canes or something
Service: 1
rae john
Got a 3 piece combo. Everything was cold..
Atmosphere: 2
Food: 2
Service: 4
Joe Rezendes
I ordered a five piece blackened chicken then received my receipt that said regular chicken tenders so i spoke with another lady and she told me yes blackened chicken and of course i didn't get that so back to cashier were i get told i didn't order blackened chicken and by the way it took a minute to explain to her what blackened chicken was then i got 4 pieces of blackened chicken for the price of 5
Atmosphere: 1
Food: 1
Service: 1
Karoline A
Slow incompetent workers. So because you can't work fast and efficient you just cost me my tip on doordash. You guys were losing slips making orders out of order. Forgetting about people waiting and all my order was missing was apple pies. You couldn't communicate and get the order complete. It was 15 min late. And then you see people staring at you and you're all moving at a snail pace. Manager was useless. Don't bother ordering delivery from here. This place is clueless.
Very slow. The kid working was very distracted with his phone it seems.
Service: 1
BoliThaMenace40 #401
Let me just start off by saying that ,THIS WAS THE WORST EXPERIENCE EVER AT POPEYES,THEIR FOUNTAIN WASNT WORKING,THE MAC AND CHEESE TASTED AWFUL,THEY WERE LITERALLY TALKING INNA GROUP WITHOUT TAKING NOBODY ORDERS,AND I ALMOST BUSTED MY ASS WALKING IN THERE THREE
Atmosphere: 1
Food: 1
Service: 1
Elvis Rodriguez
You'll pay a lot and wait a long time and the food won't be edible. Below is the Mac and cheese I waited 19 minutes for.
Atmosphere: 1
Food: 1
Service: 1
Juan Rodriguez
Bad customer service, didn’t have any soft drinks and not only were they out of apple pie, but without even mention it they substituted 2 pies for 1 small and burned biscuit! And when asked about the substitution they said it’s all they have. And turned and walked away. Hands down the worst Popeyes in New England!!! 🤬
Atmosphere: 1
Food: 3
Service: 1
Staceanne Sykes
Food was cold and tasted as if it had been cooked along time ago
Everytime I pull up to intercom to give my order they said wait and the wait every time is over 3-5 minutes. As a fast food place that is not cool. Then most of the time like today the chicken strips were hard, too crispy was like chewing on rocks. The roll was hard on bottom as well and the fries were overcooked or the oil to cook the fries in needed to be changed. Spent $32 for 2 meals and we didn't eat it. What a waste.
Understaffed, undertrained, unsympathetic. Not even sure they’re trained at all. Food wasn’t that good compared to other Popeyes. Most Popeyes have terrible reviews but this one’s probably the worst if the worst. Terrible management whatever’s going on here.
Atmosphere: 1
Food: 2
Service: 1
Never a good experience here ever. The owner is always talking about providing a better experience and never improves the staff or services of the store.
Atmosphere: 1
Food: 1
Service: 1
Mind you my order was placed at 8:03 it’s 8:19 and the food is already prepared, SLOW SLOW SLOW I mean every time I pull up😳🫡.
Very slow - I understand if it was busy, but it was DEAD, barely anyone inside or so.
Atmosphere: 2
Food: 1
Service: 1
I don’t think I’ve ever left a negative review, but this place certainly deserves one. I’m not sure if the employees are incompetent, management is terrible, or both. First of all, ordering took like twenty minutes. There wasn’t even anyone in line. Employees just ignore customers for ten minutes at a time. Having worked fast food, I understand that things get busy. I’ve never seen such egregious behavior from employees though. When I finally ordered, the food took more than half an hour. Since when is that fast food? At that point, why wouldn’t I just sit down at a restaurant and kick my feet up? Mind you, the restaurant was almost empty. It was like 9 pm. I finally got my food, and the damn biscuit was missing. Are you kidding? No biscuit?????? It had been like forty minutes at this point. So I went back, hoping to just get a biscuit quickly and get back to eating. Did that happen? Spoiler: no. I waited for like ten more minutes, and the people behind me started leaving. The other customers and I even started bonding over how atrocious the customer service here was . Finally, I had enough and just called into the kitchen and finally got my biscuit. It took over an hour for my full order. Who wants to wait that damn long for food? Management needs to schedule more people, or actually train employees. Aside from service, the food was fine. The restaurant is a normal fast food restaurant. The booth thing we sat on was pretty wobbly. I didn’t realize I picked the rocking chair option, but I guess that’s fine. The food certainly wasn’t worth an hour of waiting, that’s for sure. This was an embarrassing experience for the restaurant, and the way customers were treated is reprehensible. Go to Canes or something
Service: 1
Got a 3 piece combo. Everything was cold..
Atmosphere: 2
Food: 2
Service: 4
I ordered a five piece blackened chicken then received my receipt that said regular chicken tenders so i spoke with another lady and she told me yes blackened chicken and of course i didn't get that so back to cashier were i get told i didn't order blackened chicken and by the way it took a minute to explain to her what blackened chicken was then i got 4 pieces of blackened chicken for the price of 5
Atmosphere: 1
Food: 1
Service: 1
Slow incompetent workers. So because you can't work fast and efficient you just cost me my tip on doordash. You guys were losing slips making orders out of order. Forgetting about people waiting and all my order was missing was apple pies. You couldn't communicate and get the order complete. It was 15 min late. And then you see people staring at you and you're all moving at a snail pace. Manager was useless. Don't bother ordering delivery from here. This place is clueless.
Service is not the best
Atmosphere: 3
Service: 2
Restaurantji Recommends
Very slow. The kid working was very distracted with his phone it seems.
Service: 1
Let me just start off by saying that ,THIS WAS THE WORST EXPERIENCE EVER AT POPEYES,THEIR FOUNTAIN WASNT WORKING,THE MAC AND CHEESE TASTED AWFUL,THEY WERE LITERALLY TALKING INNA GROUP WITHOUT TAKING NOBODY ORDERS,AND I ALMOST BUSTED MY ASS WALKING IN THERE THREE
Atmosphere: 1
Food: 1
Service: 1
You'll pay a lot and wait a long time and the food won't be edible. Below is the Mac and cheese I waited 19 minutes for.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service, didn’t have any soft drinks and not only were they out of apple pie, but without even mention it they substituted 2 pies for 1 small and burned biscuit! And when asked about the substitution they said it’s all they have. And turned and walked away. Hands down the worst Popeyes in New England!!! 🤬
Atmosphere: 1
Food: 3
Service: 1
Food was cold and tasted as if it had been cooked along time ago
Atmosphere: 5
Food: 2
Service: 5
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