Been coming here most weeks since arriving from the UK. Lovely staff, excellent food, great Guinness.
Atmosphere: 5
Food: 5
Service: 5
John McCrillis
Great tavern near PC. Great beer selection, great burgers and sandwiches. Staff were friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Alyson Kohls
We are not from the area but this little gem was just down the street from the soccer Providence college stadium so we decided to try it. Loved the atmosphere, food was delicious and service very friendly. Would definitely go there again if we’re back in the area.
Atmosphere: 5
Food: 5
Service: 5
friarfan17
I went here as a large party and service was terrible. We were the second party to enter. We were split into 3 tables. Understandable until they made us all pay together so it could be auto grat 20%. Staff were rude before we even ordered. The food took 1 hr 45 mins to come out. Not to mention this included an appetizer of chips and dip.It was busy so we were very understanding, until the waitress was rude and blaming us for the delay in our food. She told us “thats just what happens” and never even apologized for the delay. She also rolled her eyes while we were ordering. Food was good but the service is inexcusable. There was no reason to be rude to us while we waited 2 hours for food.
Atmosphere: 1
Food: 2
Service: 1
Frank
We recently visited The Abbey for lunch and drinks. We sat at the bar, ordered entrées, shared an appetizer, and enjoyed some mixed drinks in a lively atmosphere. Overall, the food and bar experience were good however the customer service and experience with management need serious improvement and training in interpersonal communication skills.
The issue arose when it came time to pay. We presented both a gift card and a debit card, only to be told—at that moment—that gift cards could not be accepted due to a new system. While this is completely understandable, it would have been helpful if the staff had communicated this upfront, either with a sign on the door or a quick mention upon seating.
When we raised this with the manager, the conversation became unnecessarily difficult. Rather than acknowledging the oversight, she responded by saying things like, “Most customers don’t have a problem when this happens,” or “Come back in a week or so and you can use the gift card.” The comparison is flawed: a gift card is a form of payment, and just as restaurants inform guests when they are operating on a “cash-only” basis, the same courtesy should apply here.
My concern was, what if we had only brought the gift card that day as only form of payment ? How would the situation have been handled? After some unnecessary back-and-forth, the manager eventually honored the value on the card, but only after asking us to prove the balance ourselves and noting that she had “been burned on gift cards before.” That type of response comes across as dismissive and accusatory of us passing a dead card, and puts the burden unfairly on the customer.
In summary: Food and drinks were good. The bar atmosphere was enjoyable. Customer service in handling the gift card situation needs improvement.
Recommendation: Communicate gift card limitations proactively and avoid debating or gaslighting customers when issues arise. Don’t make it sound like you are accusing us of using a fraudulent gift card. A little more empathy and professionalism would have made us want to return again.
Atmosphere: 3
Food: 3
Service: 3
margaret MSC
We decided to go to the Abbey tonight, because the food is good and it's in the neighborhood. It was busy tonight! There was a party before me waiting to be seated, and one after me, too. Then some guy and two women came in and first went through to the bar and then somehow got seated in front of the three parties waiting. Well. I did tell the usual guy waiting tables and pointed out the table when he asked. But our party didn't want to wait further if this is the way the game is played. So we decided to go to @chilis in Smithfield Crossings. Also very busy. But we were seated quickly and ended up with the coolest waiter, Preston. Go, Preston! We had so much fun! My first time at Chili's. I had the salmon-very good! I heard the sliders were good to, but that party filled up on the fries which he said were real good, so he had to take some sliders home. The night ended up with fist bumps all around with Preston. I'll go again!
Brad Roberson
Great food, great atmosphere. Gets packed with college kids on a Friday night.
Atmosphere: 5
Food: 5
Service: 5
Peter Wright
Service is slow. Difficult to get a menu. We had couple drinks and food. The temperature was 60 degrees inside, was told we have to wait for more people to come in to bring warmth in the room. Lol
Atmosphere: 3
Food: 3
Service: 3
J Ferdinand
Their specialty burgers never disappoint.
Hans Hanner
Best pub burgers I've had in a long time. The service was amazing and drink selection awesome. The orders weren't perfect but the crew made it more than right.
Not accessible for wheelchair. I did a take-out order.
Anon
Place was a waste of my time. I drive 20 minutes there today just to see they were closed, didn’t post anything or change their hours what so ever. What a joke.
Been coming here most weeks since arriving from the UK. Lovely staff, excellent food, great Guinness.
Atmosphere: 5
Food: 5
Service: 5
Great tavern near PC. Great beer selection, great burgers and sandwiches. Staff were friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
We are not from the area but this little gem was just down the street from the soccer Providence college stadium so we decided to try it. Loved the atmosphere, food was delicious and service very friendly. Would definitely go there again if we’re back in the area.
Atmosphere: 5
Food: 5
Service: 5
I went here as a large party and service was terrible. We were the second party to enter. We were split into 3 tables. Understandable until they made us all pay together so it could be auto grat 20%. Staff were rude before we even ordered. The food took 1 hr 45 mins to come out. Not to mention this included an appetizer of chips and dip.It was busy so we were very understanding, until the waitress was rude and blaming us for the delay in our food. She told us “thats just what happens” and never even apologized for the delay. She also rolled her eyes while we were ordering. Food was good but the service is inexcusable. There was no reason to be rude to us while we waited 2 hours for food.
Atmosphere: 1
Food: 2
Service: 1
We recently visited The Abbey for lunch and drinks. We sat at the bar, ordered entrées, shared an appetizer, and enjoyed some mixed drinks in a lively atmosphere. Overall, the food and bar experience were good however the customer service and experience with management need serious improvement and training in interpersonal communication skills.
The issue arose when it came time to pay. We presented both a gift card and a debit card, only to be told—at that moment—that gift cards could not be accepted due to a new system. While this is completely understandable, it would have been helpful if the staff had communicated this upfront, either with a sign on the door or a quick mention upon seating.
When we raised this with the manager, the conversation became unnecessarily difficult. Rather than acknowledging the oversight, she responded by saying things like, “Most customers don’t have a problem when this happens,” or “Come back in a week or so and you can use the gift card.” The comparison is flawed: a gift card is a form of payment, and just as restaurants inform guests when they are operating on a “cash-only” basis, the same courtesy should apply here.
My concern was, what if we had only brought the gift card that day as only form of payment ? How would the situation have been handled? After some unnecessary back-and-forth, the manager eventually honored the value on the card, but only after asking us to prove the balance ourselves and noting that she had “been burned on gift cards before.” That type of response comes across as dismissive and accusatory of us passing a dead card, and puts the burden unfairly on the customer.
In summary:
Food and drinks were good.
The bar atmosphere was enjoyable.
Customer service in handling the gift card situation needs improvement.
Recommendation: Communicate gift card limitations proactively and avoid debating or gaslighting customers when issues arise. Don’t make it sound like you are accusing us of using a fraudulent gift card. A little more empathy and professionalism would have made us want to return again.
Atmosphere: 3
Food: 3
Service: 3
We decided to go to the Abbey tonight, because the food is good and it's in the neighborhood. It was busy tonight! There was a party before me waiting to be seated, and one after me, too. Then some guy and two women came in and first went through to the bar and then somehow got seated in front of the three parties waiting. Well. I did tell the usual guy waiting tables and pointed out the table when he asked. But our party didn't want to wait further if this is the way the game is played. So we decided to go to @chilis in Smithfield Crossings. Also very busy. But we were seated quickly and ended up with the coolest waiter, Preston. Go, Preston! We had so much fun! My first time at Chili's. I had the salmon-very good! I heard the sliders were good to, but that party filled up on the fries which he said were real good, so he had to take some sliders home. The night ended up with fist bumps all around with Preston. I'll go again!
Great food, great atmosphere. Gets packed with college kids on a Friday night.
Atmosphere: 5
Food: 5
Service: 5
Service is slow. Difficult to get a menu. We had couple drinks and food. The temperature was 60 degrees inside, was told we have to wait for more people to come in to bring warmth in the room. Lol
Atmosphere: 3
Food: 3
Service: 3
Their specialty burgers never disappoint.
Best pub burgers I've had in a long time. The service was amazing and drink selection awesome. The orders weren't perfect but the crew made it more than right.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food and drinks.
Great people.
Atmosphere: 5
Food: 5
Service: 5
Good beers great food
Great food! Great Atmosphere!
Not accessible for wheelchair. I did a take-out order.
Place was a waste of my time. I drive 20 minutes there today just to see they were closed, didn’t post anything or change their hours what so ever. What a joke.
Loading...