I am a regular at this dunkin, some of the workers are awesome but some others not so much. My order has been wrong the past couple of times and today I asked for cinnamon on top in the drive thru. When I pulled up to the window, I got my coffee (with cold foam pouring out on the side of the cup) without cinnamon. I asked if she could just add the cinnamon that I requested and she rolled her eyes at me, scoffed, and said “No I am not doing that we are slammed”… (even though that’s how I ordered it originally). I can understand being busy but it was such a small request, and it’s how I ordered my coffee. Also, I have always tipped well at this Dunkin. I don’t mean to sound like a Karen but she was so rude about it that I don’t think I will be coming here anymore.
Service: 1
Jesse Fitzgerald (Jfitz336)
Service here is great! Team knows my drinks before I walk in the door.
Atmosphere: 5
Food: 5
Service: 5
Bryan Andreozzi
Can we not do this? Three sips and it was gone. This is close to $6!
Atmosphere: 4
Food: 3
Service: 2
Kate Nolan
I'm moving out of Smithfield back to MA tomorrow but I really wanted to say for the past year I've been living here, I've been really impressd with the service. I never have got a bad coffee or food ever from here. Truly appreciate this.
Atmosphere: 5
Food: 5
Service: 5
robert duquette
I always enjoy going to this Dunkin. The employees are very friendly and helpful and they always have a good selection of products.
Bought xl hot coffee, the cup nearly fell apart from the heat. Luckily it didn't break while drinking it or carrying it. I took pics of it but nowhere to post.
Sandra Castro
Morning crew- PLEASE PAY ATTENTION TO THE MOBILE ORDERS. I've gone there several times with a mobile order for a a bacon topped avocado toast.... they handed toast with no bacon... happens all the time now, I've been having to order extra bacon just incase they forget to put it on but now I'm spending double for something that should be done correctly by the order. the other day I sent it back and asked for bacon to be added, and they literally laid 1 strip of bacon on it.....I like going here, I just want my bacon avocado toast made correctly please :)
Atmosphere: 2
Food: 2
Service: 4
Michael Barricelli
Honestly, these guys are heroes for being open at 5AM on a Sunday morning. Thank you for not only humoring me but getting my order correct at such a godawful time of day.
Atmosphere: 5
Food: 5
Service: 5
sarcoidboy
Went thru drivethru for a small black coffee and a toasted bagel w. Cc. When i went to pay, they reached out with keypad asking for a tip. I left 15%, hit the road and found out they didnt even cc my bagel, just poured a black coffee in a cup, toasted a bagel and tossed the cc cup in the bag. What maybe 8 seconds of effort! And you want a freaking tip! Stay away from this dd!
Atmosphere: 1
Food: 3
Service: 1
Lyllian Sorbo
Horrible experience. This morning, I ordered a snacky bacon and got it cold. I went back and politely asked if I could get it heated up and they replied in a rude manner saying "No that's how it comes" Knowing all the other dunkins I go to don't have cold bacon. I feel very disrespected the way they were laughing at me as I ordered. They were laughing at my accent, Not very friendly like. Again, Horrible experience.
Horrible experience. This morning, I ordered a snacky bacon and got it cold. I went back and politely asked if I could get it heated up and they replied in a rude manner saying "No that's how it comes" Knowing all the other dunkins I go to don't have cold bacon. I feel very disrespected the way they were laughing at me as I ordered. They were laughing at my accent, Not very friendly like. Again, Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Katie Szumita
Just want to say I absolutely love this location. There can be a line of cars at the drive thru but I know this location can handle it and is super fast and efficient. Also, the staff at this particular location goes above and beyond. I choose to go to this Dunkin every time because of the staffs outstanding service!I normally see Eddie and Cherelle (sp?) in the morning! Honestly everyone has a pleasant demeanor and makes this place! It is very well run!
Atmosphere: 5
Food: 3
Service: 5
Anthony Foulke
Service was terrible & not friendly. Try to give the change said to late already rung it up.
Atmosphere: 3
Food: 4
Service: 2
Richard J Lavallee
So here's a heads up guys acknowledging a customer at the counter even if your only running the drive thru will go a long way you dont just ignore the person at the counter because the drive thru is your priority and then after i say something you tell him he has to wait a minute after he already waited WITHOUT any acknowledgment people at the counter expect and deserve the same level of service as the drive thru we ar paying customers to. Some people don't belong in the service industry you know who you are, find another profession where you don't have to deal with the public Mr. personality.
I am a regular at this dunkin, some of the workers are awesome but some others not so much. My order has been wrong the past couple of times and today I asked for cinnamon on top in the drive thru. When I pulled up to the window, I got my coffee (with cold foam pouring out on the side of the cup) without cinnamon. I asked if she could just add the cinnamon that I requested and she rolled her eyes at me, scoffed, and said “No I am not doing that we are slammed”… (even though that’s how I ordered it originally). I can understand being busy but it was such a small request, and it’s how I ordered my coffee. Also, I have always tipped well at this Dunkin. I don’t mean to sound like a Karen but she was so rude about it that I don’t think I will be coming here anymore.
Service: 1
Service here is great! Team knows my drinks before I walk in the door.
Atmosphere: 5
Food: 5
Service: 5
Can we not do this? Three sips and it was gone. This is close to $6!
Atmosphere: 4
Food: 3
Service: 2
I'm moving out of Smithfield back to MA tomorrow but I really wanted to say for the past year I've been living here, I've been really impressd with the service. I never have got a bad coffee or food ever from here. Truly appreciate this.
Atmosphere: 5
Food: 5
Service: 5
I always enjoy going to this Dunkin. The employees are very friendly and helpful and they always have a good selection of products.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Bagel, Almond Croissant
Bought xl hot coffee, the cup nearly fell apart from the heat. Luckily it didn't break while drinking it or carrying it. I took pics of it but nowhere to post.
Morning crew- PLEASE PAY ATTENTION TO THE MOBILE ORDERS. I've gone there several times with a mobile order for a a bacon topped avocado toast.... they handed toast with no bacon... happens all the time now, I've been having to order extra bacon just incase they forget to put it on but now I'm spending double for something that should be done correctly by the order. the other day I sent it back and asked for bacon to be added, and they literally laid 1 strip of bacon on it.....I like going here, I just want my bacon avocado toast made correctly please :)
Atmosphere: 2
Food: 2
Service: 4
Honestly, these guys are heroes for being open at 5AM on a Sunday morning. Thank you for not only humoring me but getting my order correct at such a godawful time of day.
Atmosphere: 5
Food: 5
Service: 5
Went thru drivethru for a small black coffee and a toasted bagel w. Cc. When i went to pay, they reached out with keypad asking for a tip. I left 15%, hit the road and found out they didnt even cc my bagel, just poured a black coffee in a cup, toasted a bagel and tossed the cc cup in the bag. What maybe 8 seconds of effort! And you want a freaking tip! Stay away from this dd!
Atmosphere: 1
Food: 3
Service: 1
Horrible experience. This morning, I ordered a snacky bacon and got it cold. I went back and politely asked if I could get it heated up and they replied in a rude manner saying "No that's how it comes" Knowing all the other dunkins I go to don't have cold bacon. I feel very disrespected the way they were laughing at me as I ordered. They were laughing at my accent, Not very friendly like. Again, Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible experience. This morning, I ordered a snacky bacon and got it cold. I went back and politely asked if I could get it heated up and they replied in a rude manner saying "No that's how it comes" Knowing all the other dunkins I go to don't have cold bacon. I feel very disrespected the way they were laughing at me as I ordered. They were laughing at my accent, Not very friendly like. Again, Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Just want to say I absolutely love this location. There can be a line of cars at the drive thru but I know this location can handle it and is super fast and efficient. Also, the staff at this particular location goes above and beyond. I choose to go to this Dunkin every time because of the staffs outstanding service!I normally see Eddie and Cherelle (sp?) in the morning! Honestly everyone has a pleasant demeanor and makes this place! It is very well run!
Atmosphere: 5
Food: 3
Service: 5
Service was terrible & not friendly. Try to give the change said to late already rung it up.
Atmosphere: 3
Food: 4
Service: 2
So here's a heads up guys acknowledging a customer at the counter even if your only running the drive thru will go a long way you dont just ignore the person at the counter because the drive thru is your priority and then after i say something you tell him he has to wait a minute after he already waited WITHOUT any acknowledgment people at the counter expect and deserve the same level of service as the drive thru we ar paying customers to. Some people don't belong in the service industry you know who you are, find another profession where you don't have to deal with the public Mr. personality.
The staff is fast and friendly
Atmosphere: 5
Food: 5
Service: 5
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