Waited over 15 minutes for a toasted bagel with cold ham and chese
Atmosphere: 3
Food: 3
Service: 1
Stephanie Chau
freezing. not great service. cold soup
Atmosphere: 1
Food: 3
Service: 1
Kavinda Arthenayake
Somehow.. half-half deals have now shrink to a quarter- quarter deal. .Panera portion sizes are shrinking and prices are going up. I hardly had any salad dressing and half sandwich was half the size of a half sandwich. This has been a common complaint recently of Panera - shrinking portion sizes. I would rather go next door to Canva and pay for a full bowl. This happened on Friday November 21 at the Smithfield Panera restaurant. Even worse.. trying to lodge this complaint on the Panera website? Impossible. Because Panera doesn't want negative feedback. Panera once a great chain is rapidly losing customers.. as a customer, we have a lot of choices these days. Unless Panera changes.. we will be eating at other locations.. $16 gets you about $5 worth of food lately.
Atmosphere: 4
Food: 1
Service: 2
Jan
Lunch on November 4, 2025, the woman at the register with a blonde ponytail was very pleasant, good customer service skills, actually went to every table checking on customer’s orders. Then I saw her clearing tables also. The “Grilled” Cheese I ordered was just soft bread with a piece of cheese, not grilled, toasted or buttered! Not a “Grilled” sandwich at all. The new location is not as nice or comfortable like the former Smithfield Commons one. Good Green Agave Tea and Cob Salads.
Atmosphere: 2
Food: 3
Service: 5
Fred Khatib
Un clean floors tables bathroom u name it
Mara Chap
For a sandwich entree, the French dipper, I would expect 2 cups of the dip. One part of the sandwich took up the whole single cup of dip they gave me. And it wasn't like this was filled up, they put half a cupful inside of the cup. What am I supposed to do with the other sandwich?
Atmosphere: 4
Food: 3
Service: 3
brian curley
It was very cold out so wanted soup, I have had the black bean in the past and it was very good . I tried it again tonight, not as good its 7:45pm they close at 9, no bread baguette to go with the soup, Panera CSR said all out, its literally in your name, how can you be out bread 🙄i asked for any piece of bread to go with the soup, nope sorry can't do it😡absolutely worst customer service i hours gad at Panera 🙄🙄
Atmosphere: 1
Food: 1
Service: 1
Kevin Hanlon
Spend $20+ and come out still starving every time
Rebecca Dill
It’s your standard Panera Bread but you can tell they lack quality assurance. First off, i arrived at my designated time and it took an additional 10min. It was only a half sandwich and an apple. They seemed busy so I did cut them a little slack…. And then i got my food.
The onion on the Mediterranean sandwich made it under the bread instead of inside of it. lol. The bread was soggy from the sauce which is odd because I picked it up right when it came out and ate in the parking lot so that tells me it was prepared earlier and just wasn’t put out on the shelf for pickup.
I’m not sure if it was turkey or chicken since I didn’t eat it but there was meat in my veggie sandwich. Lucky for them I’m not a vegetarian because if I was I would’ve been very, very unhappy with meat being on my veggie sandwich.
They gave me a 50% off a bakery item and I used it for the cheesecake brownie bite and I’m glad I only paid $1 for it because it is TINY! 😂
Overall, I’ve been to worse and I’ve been to better. They’ve got room for improvement but I was happy to get my favorite sandwich nonetheless.
Also, as others have reported, employees are not very friendly or engaging. Talking amongst one another but didn’t have even 1 person make eye contact with me from when I walked in throughout the 10 min I was waiting. Weird.
I travel to this area on business often and this is not the first time this Panera has disappointed me. I just picked up my salad and my soup and drove several miles back to my hotel. I opened the salad and not only is it filled with lots of stems and very little lettuce but I have two Green Goddess salad dressing cups that do not have a teaspoon of dressing in either one. If you combine the two you wouldn't even get a half of a container. My expectation is when I pay $16 for a salad that I get all the condiments that go with it. I won't be visiting this location again
Melissa Duarte
Went to pick up my order found my salad was tipped sideways in the bag. One of my sandwiches was missing. I let the worker know he said I did not know if you needed it so it did not get made. Finally got the sandwitch the employee turned around and started laughing. I opened the sandwich it was smooshed and the dressing was leaking all over the wrapper. This is the worst location. To top it off when the manager called me to ask what happened she said well if this happened. That just sent me over the edge. Never again will I do business at this location
José Alfredo Aldana Vargas
They have a very pleasant and enjoyable atmosphere. You can go and enjoy delicious and good quality food. A good place to go and enjoy with family and friends.
Waited over 15 minutes for a toasted bagel with cold ham and chese
Atmosphere: 3
Food: 3
Service: 1
freezing. not great service. cold soup
Atmosphere: 1
Food: 3
Service: 1
Somehow.. half-half deals have now shrink to a quarter- quarter deal.
.Panera portion sizes are shrinking and prices are going up. I hardly had any salad dressing and half sandwich was half the size of a half sandwich.
This has been a common complaint recently of Panera - shrinking portion sizes. I would rather go next door to Canva and pay for a full bowl.
This happened on Friday November 21 at the Smithfield Panera restaurant.
Even worse.. trying to lodge this complaint on the Panera website? Impossible. Because Panera doesn't want negative feedback. Panera once a great chain is rapidly losing customers.. as a customer, we have a lot of choices these days. Unless Panera changes.. we will be eating at other locations.. $16 gets you about $5 worth of food lately.
Atmosphere: 4
Food: 1
Service: 2
Lunch on November 4, 2025, the woman at the register with a blonde ponytail was very pleasant, good customer service skills, actually went to every table checking on customer’s orders. Then I saw her clearing tables also. The “Grilled” Cheese I ordered was just soft bread with a piece of cheese,
not grilled, toasted or buttered! Not a “Grilled” sandwich at all. The new location is not as nice or comfortable like the former Smithfield Commons one.
Good Green Agave Tea and Cob Salads.
Atmosphere: 2
Food: 3
Service: 5
Un clean floors tables bathroom u name it
For a sandwich entree, the French dipper, I would expect 2 cups of the dip. One part of the sandwich took up the whole single cup of dip they gave me. And it wasn't like this was filled up, they put half a cupful inside of the cup. What am I supposed to do with the other sandwich?
Atmosphere: 4
Food: 3
Service: 3
It was very cold out so wanted soup, I have had the black bean in the past and it was very good . I tried it again tonight, not as good its 7:45pm they close at 9, no bread baguette to go with the soup, Panera CSR said all out, its literally in your name, how can you be out bread 🙄i asked for any piece of bread to go with the soup, nope sorry can't do it😡absolutely worst customer service i hours gad at Panera 🙄🙄
Atmosphere: 1
Food: 1
Service: 1
Spend $20+ and come out still starving every time
It’s your standard Panera Bread but you can tell they lack quality assurance. First off, i arrived at my designated time and it took an additional 10min. It was only a half sandwich and an apple. They seemed busy so I did cut them a little slack…. And then i got my food.
The onion on the Mediterranean sandwich made it under the bread instead of inside of it. lol. The bread was soggy from the sauce which is odd because I picked it up right when it came out and ate in the parking lot so that tells me it was prepared earlier and just wasn’t put out on the shelf for pickup.
I’m not sure if it was turkey or chicken since I didn’t eat it but there was meat in my veggie sandwich. Lucky for them I’m not a vegetarian because if I was I would’ve been very, very unhappy with meat being on my veggie sandwich.
They gave me a 50% off a bakery item and I used it for the cheesecake brownie bite and I’m glad I only paid $1 for it because it is TINY! 😂
Overall, I’ve been to worse and I’ve been to better. They’ve got room for improvement but I was happy to get my favorite sandwich nonetheless.
Also, as others have reported, employees are not very friendly or engaging. Talking amongst one another but didn’t have even 1 person make eye contact with me from when I walked in throughout the 10 min I was waiting. Weird.
Atmosphere: 4
Food: 3
Service: 1
Worse Panera ever. Go else where !
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I travel to this area on business often and this is not the first time this Panera has disappointed me. I just picked up my salad and my soup and drove several miles back to my hotel. I opened the salad and not only is it filled with lots of stems and very little lettuce but I have two Green Goddess salad dressing cups that do not have a teaspoon of dressing in either one. If you combine the two you wouldn't even get a half of a container. My expectation is when I pay $16 for a salad that I get all the condiments that go with it. I won't be visiting this location again
Went to pick up my order found my salad was tipped sideways in the bag. One of my sandwiches was missing. I let the worker know he said I did not know if you needed it so it did not get made. Finally got the sandwitch the employee turned around and started laughing. I opened the sandwich it was smooshed and the dressing was leaking all over the wrapper. This is the worst location. To top it off when the manager called me to ask what happened she said well if this happened. That just sent me over the edge. Never again will I do business at this location
They have a very pleasant and enjoyable atmosphere. You can go and enjoy delicious and good quality food. A good place to go and enjoy with family and friends.
Chipotle chicken avocado melt is awesome
Not what it used to be. Expensive
Loading...