I was there at around 8:30pm on 1/13/26. Waited for 15 minutes at the kiosk and 15 minutes at the drive up speaker. No one would respond. On driving up to the window there was 1 person doing their own thing ignoring all communication with his audio off
Atmosphere: 1
Food: 1
Service: 1
TJ Moreshead
Sat in the parking lot and waited for 10 minutes for someone to take our order after pressing the button. We left and went down the street to KFC for lunch. Won't be back.
nick howard
Literally the worst sonic I've ever been to and easily the worst option for food in smithfield. Please close
Atmosphere: 1
Food: 1
Service: 1
George Zervas
Skip this Sonic, waited for service for 20 minutes, even moved to a different spot with no success. If you can't correctly manage your business and staff, shut the place down. It's not right that you're wasting people's time.
Atmosphere: 1
Food: 1
Service: 1
Lisa Pereira
Terrible service at this location. No one answers the call button so you have no idea what to do. The drive-thru had the slowest service even though it was dead and there were only 2 cars including mine . Also the guy working was so miserable and slammed the window shut in my face :) So sad.
Joanne Cummins
Are shakes were good , but expect along wait time in the drive thru and also the car hop is a wait to I seen a sign said no inside dining
Atmosphere: 3
Food: 3
Service: 3
Wilson Mejia
Why are these people so slow to take orders late at night? I get if they were busy but there were literally only like 3 people waiting. I hate coming here late at night when im doing Uber Eats they always do this. I just dont understand
Service: 1
Jackson Ware
I ordered two Oreo blizzards, and they gave me two butterfinger/peanut butter ones.
Hamburger was hard and cold. Coke was mostly ice and 3/4 full. Footlong hotdog was cold. The dining area was closed down and only drive thru was available.
Atmosphere: 1
Food: 1
Service: 3
brooke Skiendiel
Was at the drive up, the person who took my order was incompetent…She sounded like she has never spoken to the public before. She couldn’t even understand what I wanted my order to be. She got it wrong 4 different times. When I got my food I was missing two of my items and when I pressed the button she kept assuming I was making an Order after I specifically said I was missing items and just ordered. She brought a bag out and lo and behold she only brought out one of the missing items. I was so fed up and just left. The food was trash also.
Tiffany Clancy
OWNERS/MANAGEMENT
Listen to the public.
Fix your shit.
Service has been atrocious since you opened. YEARS AGO. Hire new people. Sell it if you’re not invested (you’re clearly not) or at least hire a manager to do what you won’t, which is run the place.
The food and drinks are good—if you can get it. Your service is NOT. Doesn’t matter night or day. I’ve experienced both.
Service: 1
Queen Lioness
Evening were staff are unprofessional and dimissmive when I tried to pick up a DoorDash order I was assigned to.
I around 11:40pm per the doordash order and received no response through the drive through speaker. I announced several times I was a doordash driver. After some time had passed I pulled forward to the drive through window and could see an order taped and labeled with two drinks sitting on the counter by the window. The drinks matched the description of the order I was there to pick up. There was another order on the counter as well. I took photos of these items from my car. I beeped my car horn obnoxiously several times. I circled the store once and tried again. An additional DoorDash driver arrived not too long after me. This driver pulled over to the front door and from the drive through window I could see that he had entered the building. So I followed suit. We could hear water running as if someone was washing dishes. I announced ourselves several more times before an obviously agitated gentlemen stepped from around the corner and informed us they were closed. To which I informed him I had arrived 20 minutes prior and had been trying to get their attention. I expressed that I saw the doordash order on the counter to which he explained it was for a different doordash order. However he never asked whom I was picking up for to confirm the order. He simply expressed that I arrived after the cut off time. To which I asked why he couldn’t have communicated that when I arrived. He walked away clearly no longer wanting to engage. I’m very frustrated because I missed out on a large payment due to the negligence of this employe who had not properly close up the store indicating that it was closed. Nor did he address the situation in a timely manner. I wasted over 20 minutes that I could have spent traveling to a different restaurant to fullfill a different order. This is experience was very unprofessional as DoorDash is partnered with Sonic to ensure the satisfaction of the customers. The employee’s behavior is unbecoming, entitled and quite frankly raises the question to how often he feels comfortable dismissing costumers and inconveniencing other DoorDash employees simply to close early. It is also very concerning that this employee felt comfortable to no only close early but evidently leave the doors unlocked as this could have lead to a more dangerous and potentially criminal incident. This employee seemed to be alone in the store. It is Sonic’s responsibility to ensure their employees safety as well as capacity to complete their job. This particular location clearly needs more employees to support the work load and provide a more positive environment. If Sonic is unable to pay enough staff to work these late evening shifts then a revaluation of the store hours of operation should be put into consideration.
I was there at around 8:30pm on 1/13/26. Waited for 15 minutes at the kiosk and 15 minutes at the drive up speaker. No one would respond. On driving up to the window there was 1 person doing their own thing ignoring all communication with his audio off
Atmosphere: 1
Food: 1
Service: 1
Sat in the parking lot and waited for 10 minutes for someone to take our order after pressing the button. We left and went down the street to KFC for lunch. Won't be back.
Literally the worst sonic I've ever been to and easily the worst option for food in smithfield. Please close
Atmosphere: 1
Food: 1
Service: 1
Skip this Sonic, waited for service for 20 minutes, even moved to a different spot with no success. If you can't correctly manage your business and staff, shut the place down. It's not right that you're wasting people's time.
Atmosphere: 1
Food: 1
Service: 1
Terrible service at this location. No one answers the call button so you have no idea what to do. The drive-thru had the slowest service even though it was dead and there were only 2 cars including mine . Also the guy working was so miserable and slammed the window shut in my face :) So sad.
Are shakes were good , but expect along wait time in the drive thru and also the car hop is a wait to I seen a sign said no inside dining
Atmosphere: 3
Food: 3
Service: 3
Why are these people so slow to take orders late at night? I get if they were busy but there were literally only like 3 people waiting. I hate coming here late at night when im doing Uber Eats they always do this. I just dont understand
Service: 1
I ordered two Oreo blizzards, and they gave me two butterfinger/peanut butter ones.
Atmosphere: 1
Food: 2
Service: 1
Great place
Atmosphere: 5
Food: 5
Service: 5
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Hamburger was hard and cold. Coke was mostly ice and 3/4 full. Footlong hotdog was cold. The dining area was closed down and only drive thru was available.
Atmosphere: 1
Food: 1
Service: 3
Was at the drive up, the person who took my order was incompetent…She sounded like she has never spoken to the public before. She couldn’t even understand what I wanted my order to be. She got it wrong 4 different times. When I got my food I was missing two of my items and when I pressed the button she kept assuming I was making an Order after I specifically said I was missing items and just ordered. She brought a bag out and lo and behold she only brought out one of the missing items. I was so fed up and just left. The food was trash also.
OWNERS/MANAGEMENT
Listen to the public.
Fix your shit.
Service has been atrocious since you opened. YEARS AGO. Hire new people. Sell it if you’re not invested (you’re clearly not) or at least hire a manager to do what you won’t, which is run the place.
The food and drinks are good—if you can get it. Your service is NOT. Doesn’t matter night or day. I’ve experienced both.
Service: 1
Evening were staff are unprofessional and dimissmive when I tried to pick up a DoorDash order I was assigned to.
I around 11:40pm per the doordash order and received no response through the drive through speaker. I announced several times I was a doordash driver. After some time had passed I pulled forward to the drive through window and could see an order taped and labeled with two drinks sitting on the counter by the window. The drinks matched the description of the order I was there to pick up. There was another order on the counter as well. I took photos of these items from my car. I beeped my car horn obnoxiously several times. I circled the store once and tried again. An additional DoorDash driver arrived not too long after me. This driver pulled over to the front door and from the drive through window I could see that he had entered the building. So I followed suit. We could hear water running as if someone was washing dishes. I announced ourselves several more times before an obviously agitated gentlemen stepped from around the corner and informed us they were closed. To which I informed him I had arrived 20 minutes prior and had been trying to get their attention. I expressed that I saw the doordash order on the counter to which he explained it was for a different doordash order. However he never asked whom I was picking up for to confirm the order. He simply expressed that I arrived after the cut off time. To which I asked why he couldn’t have communicated that when I arrived. He walked away clearly no longer wanting to engage. I’m very frustrated because I missed out on a large payment due to the negligence of this employe who had not properly close up the store indicating that it was closed. Nor did he address the situation in a timely manner. I wasted over 20 minutes that I could have spent traveling to a different restaurant to fullfill a different order. This is experience was very unprofessional as DoorDash is partnered with Sonic to ensure the satisfaction of the customers. The employee’s behavior is unbecoming, entitled and quite frankly raises the question to how often he feels comfortable dismissing costumers and inconveniencing other DoorDash employees simply to close early. It is also very concerning that this employee felt comfortable to no only close early but evidently leave the doors unlocked as this could have lead to a more dangerous and potentially criminal incident. This employee seemed to be alone in the store. It is Sonic’s responsibility to ensure their employees safety as well as capacity to complete their job. This particular location clearly needs more employees to support the work load and provide a more positive environment. If Sonic is unable to pay enough staff to work these late evening shifts then a revaluation of the store hours of operation should be put into consideration.
Atmosphere: 1
Food: 1
Service: 1
took 30 minutes just to get acknowledged
Atmosphere: 1
Food: 1
Service: 1
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