There was a mess up on an order, I have spoken to the staff and manager 3 times. I've been waiting on an email to compensate me for the mistake.
My understanding is that they use a 3rd party, well checking everyday for now over a week. As pleasant as Denise ,the manager, is follow through hasn't happened. No email, I give up, for people that know me....I never leave a bad review but try to deal with it directly.That usually fixes the problem. I won't go back and I'm not looking for the email anymore.
Paul Barlow
forgot butter for bagel and chips for meals.
Jeannie
Rip-off!!! French Dippers had no sauce. They skipped on that. Cup of French Onion soup was not a cup! Was quarter of a cup! Seriously, this is their version of a cup of soup! I know times are tough, but what the heck is this?! Pissed me off so much because I wasted over $44 for food that was not prepared as described & they don't have enough inventory to fill a whole cup! 25% of a cup is all they had but still charged me full price?! Seriously?! I will NEVER order from this rip-off place again!
Naina Tsarni
I think this is the dirtiest restaurant that I have stepped into. The dining area carpets are soiled and very gross, I sat here for 3 hours and there has been 0 effort to clean the area, the utensils that were given to me did not look well washed, honestly looking back in the kitchen area compels you from eating here.
Ronald McDonald
Idk it was dirty and low key the food tasted off which is hard to do considering everything is frozen and reheated
Atmosphere: 2
Food: 1
Service: 2
Raymond Thomas
Thank you so much Mary Ellen for your amazing service! I hope Panera recognizes how wonderful you treat your customers. We will be back for sure you made us into return customers!
Atmosphere: 5
Food: 5
Service: 5
Ronin M
Was greeted by a arrogant inpatient blonde with fake eyelashes. She spoke very soft and I asked her to repeat a couple times what she said. She would almost let out a sigh of disgust, and then repeat what she said to me. Ordered two Cobb salads and asked for no bacon on one, broccoli cheddar soup and Diet Pepsi. $34 dollars proceeded with eating salad which had a lot of brown and fruit flies. The gentleman who served us was nice. Spoke to manager she said she would pull up order but was unnecessary but right as that was said the young blond piped in and says you didn’t order the Cobb you ordered the ranch! One thing about me…..the only ranch I eat is on carrots and Doritos. Terrible establishment. Do better!
Atmosphere: 1
Food: 1
Service: 1
George “ThingamaGeorge”
Food was good. Cook was a little heavy-handed on the ranch dressing on the southwest chicken ranch salad.
The worst customer service you can find, bad smell whenever you stop by , the staff are mean you have to wait forever they don’t let you know how long for your order I had bad experience I would never back again
Atmosphere: 1
Food: 1
Service: 1
Chaffee Cline
One of my favorite places to hang out and chill in Wakefield.... unlimited coffee is very good. The bagels cream cheese yum, and opened late at can read, research and study. A very calm, clean and quiet atmosphere. The employees are top bar, Thank You AAA+++ :)
The food here is great and if you join the Sip Club, there is amazing deals to get the food at a great discount and free drinks. I love going here for breakfast, I always get the breakfast sandwiches and baguette as a side. The only downside is that it is cold in some areas of the restaurant, otherwise, Great restaurant
Vegetarian options: There is plenty of dishes that would suit vegetarians, and I love most of them
Parking: Right in front of the store there is a fairly big parking lot, because it is connected to a mall
Kid-friendliness: This place has a kids menu/kids version of food, such as smaller entree portions and food any kid would eat, such as grilled cheese and Mac and cheese etc.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Catering Southwest Chicken Ranch Salad Bravo Club & Toasted Italiano, Grilled Cheese, Bacon Turkey Bravo, Variety of Breakfast Sandwiches, Sandwich and Salad, Mediterranean Chicken Grains with Greens & Balsamic Bliss Chicken Greens with Grains, Sourdough Bread Bowl
Isobel Stevenson
Love Panera, best place for healthy fast food option, as long as you don't eat the pastries and cookies, of course. The new menu is great and the breakfast sandwiches are now much better than Starbucks.
Atmosphere: 4
Food: 5
Service: 4
Farah Hayes
I’m a huge soup and sandwich for lunch and Panera - most locations- have great food and service, this one was pretty clean and quick service
Atmosphere: 5
Food: 5
Service: 5
Aidan B
Ordered dinner. 2 sandwiches were missing. One of the sandwiches I did receive was not wrapped and as a result spilled out. Employee at counter failed to tell me a sandwich was sold out and only after I came back in was I told. I’ve lost count how many times I’ve been served something this lackluster and wrong from this establishment
Atmosphere: 2
Food: 1
Service: 1
D. Miller
Worst Paneras in Rhode Island. Grilled cheese sandwich is all bread with 1 slice if cheese. Slow service. Not clean.
There was a mess up on an order, I have spoken to the staff and manager 3 times. I've been waiting on an email to compensate me for the mistake. My understanding is that they use a 3rd party, well checking everyday for now over a week. As pleasant as Denise ,the manager, is follow through hasn't happened. No email, I give up, for people that know me....I never leave a bad review but try to deal with it directly.That usually fixes the problem. I won't go back and I'm not looking for the email anymore.
forgot butter for bagel and chips for meals.
Rip-off!!! French Dippers had no sauce. They skipped on that. Cup of French Onion soup was not a cup! Was quarter of a cup! Seriously, this is their version of a cup of soup! I know times are tough, but what the heck is this?! Pissed me off so much because I wasted over $44 for food that was not prepared as described & they don't have enough inventory to fill a whole cup! 25% of a cup is all they had but still charged me full price?! Seriously?! I will NEVER order from this rip-off place again!
I think this is the dirtiest restaurant that I have stepped into. The dining area carpets are soiled and very gross, I sat here for 3 hours and there has been 0 effort to clean the area, the utensils that were given to me did not look well washed, honestly looking back in the kitchen area compels you from eating here.
Idk it was dirty and low key the food tasted off which is hard to do considering everything is frozen and reheated
Atmosphere: 2
Food: 1
Service: 2
Thank you so much Mary Ellen for your amazing service! I hope Panera recognizes how wonderful you treat your customers. We will be back for sure you made us into return customers!
Atmosphere: 5
Food: 5
Service: 5
Was greeted by a arrogant inpatient blonde with fake eyelashes. She spoke very soft and I asked her to repeat a couple times what she said. She would almost let out a sigh of disgust, and then repeat what she said to me. Ordered two Cobb salads and asked for no bacon on one, broccoli cheddar soup and Diet Pepsi. $34 dollars proceeded with eating salad which had a lot of brown and fruit flies. The gentleman who served us was nice. Spoke to manager she said she would pull up order but was unnecessary but right as that was said the young blond piped in and says you didn’t order the Cobb you ordered the ranch! One thing about me…..the only ranch I eat is on carrots and Doritos. Terrible establishment. Do better!
Atmosphere: 1
Food: 1
Service: 1
Food was good. Cook was a little heavy-handed on the ranch dressing on the southwest chicken ranch salad.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Southwest Chicken Ranch Salad, Bagel Pack
The worst customer service you can find, bad smell whenever you stop by , the staff are mean you have to wait forever they don’t let you know how long for your order I had bad experience I would never back again
Atmosphere: 1
Food: 1
Service: 1
One of my favorite places to hang out and chill in Wakefield.... unlimited coffee is very good. The bagels cream cheese yum, and opened late at can read, research and study. A very calm, clean and quiet atmosphere. The employees are top bar, Thank You AAA+++ :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Asiago Bagel
Restaurantji Recommends
The food here is great and if you join the Sip Club, there is amazing deals to get the food at a great discount and free drinks.
I love going here for breakfast, I always get the breakfast sandwiches and baguette as a side. The only downside is that it is cold in some areas of the restaurant, otherwise, Great restaurant
Vegetarian options: There is plenty of dishes that would suit vegetarians, and I love most of them
Parking: Right in front of the store there is a fairly big parking lot, because it is connected to a mall
Kid-friendliness: This place has a kids menu/kids version of food, such as smaller entree portions and food any kid would eat, such as grilled cheese and Mac and cheese etc.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Catering Southwest Chicken Ranch Salad Bravo Club & Toasted Italiano, Grilled Cheese, Bacon Turkey Bravo, Variety of Breakfast Sandwiches, Sandwich and Salad, Mediterranean Chicken Grains with Greens & Balsamic Bliss Chicken Greens with Grains, Sourdough Bread Bowl
Love Panera, best place for healthy fast food option, as long as you don't eat the pastries and cookies, of course. The new menu is great and the breakfast sandwiches are now much better than Starbucks.
Atmosphere: 4
Food: 5
Service: 4
I’m a huge soup and sandwich for lunch and Panera - most locations- have great food and service, this one was pretty clean and quick service
Atmosphere: 5
Food: 5
Service: 5
Ordered dinner. 2 sandwiches were missing. One of the sandwiches I did receive was not wrapped and as a result spilled out. Employee at counter failed to tell me a sandwich was sold out and only after I came back in was I told. I’ve lost count how many times I’ve been served something this lackluster and wrong from this establishment
Atmosphere: 2
Food: 1
Service: 1
Worst Paneras in Rhode Island. Grilled cheese sandwich is all bread with 1 slice if cheese. Slow service. Not clean.
Atmosphere: 2
Food: 1
Service: 2
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