If I could rate lower than one star I would. We had our 3 year old with us, and wanted to order her some ice cream. We asked for the Cake Batter flavor, and luckily my girlfriend noticed something was off. She sampled it and it was some sort of nut based flavor. Luckily we are not allergic, but this should have been our red flag. We attempted a backup flavor of Campfire Smores but they didn't have enough. The worker attempted to make good by offering an additional scoop which we asked for coffee oreo. We were delivered a flavor that was neither coffee nor oreo, but something with chunks of apple in it. Again, luckily no allergies, but a lack of concern over the possible health hazard should have been enough to leave without purchasing. When we tried the "coffee oreo" and asked if there was a mistake with this flavor, the worker doubled down and said that it was indeed coffee oreo because "that's what the label says." Rather than make a scene in front of the child, I paid for the ice cream and we sat down. She ate a bit, but I could not shake the feeling of being wronged. While we sat, i overheard another customer complaining that the flavor they got was "not peanut butter." I went back to the window to speak with the worker and asked for a refund because we clearly were not given what we asked for. They made a large fuss and claimed that if "we knew the flavor was not correct why did we not say anything." I explained that we had mentioned it, and that the worker had doubled down. She then explained that she's not the ice cream person but the crepes person, which should not have any relevance to delivering the correct product. They made a large fuss before finally refunding the product. Poor customer service, wildly incorrect product, and just a completely frustrating experience. They also took photos of us as we left, for some reason.
Dietary restrictions: Careful if you're allergic to anything, you just might get apples instead of oreo and nuts instead of cake.
Atmosphere: 1
Food: 1
Service: 1
Rachel Banno
Super sad to see my favorite ice cream place from my childhood to now go so downhill, so fast. Not sure if there was a change in ownership but it is nothing like it was the last year.
Went to order my favorite (cake batter omg) and was given something that was vanilla with odd nuts in it? Thankfully not an allergy issue for me but if it was, that would have gone terrible. When I brought it up to the worker, was told it was cake batter. After tasting it and telling her it was not, she asked me to pick a different flavor.
So I did, and they had run out of it and needed to finish off with ANOTHER different one. So I asked for coffee Oreo, and was given something with apples in it??? When I said that it wasn’t coffee Oreo, they said yes it was. Argued back and forth 3 times, was told it was coffee Oreo so I gave up and just left with it (I had an impatient 3 year old with me who just wanted her ice cream).
Went back to complain and was argued with saying it was the correct flavors, after being screamed at - received a refund and had our picture taken as we walked away???? Totally inappropriate on all levels.
I can understand having different labels on the freezers as they run out of things and condense the product, but how does one over look a huge potential allergy issue? That’s a food safety issue and needs to be fixed asap with that worker. And also.. how does one see vanilla/white ice cream with chunks of apple.. and think that it’s coffee with Oreo? Have you never seen an Oreo, or coffee flavored ice cream? I’m just so confused.
Will never be retuning with my family again, and we’ve been loyal customers for almost 30 years. So sad to see it be run down from what it used to be. I know the original owner would be so sad.
Atmosphere: 1
Food: 1
Service: 1
Dina Spaziano Matalavage
Great to have Bliss Ice Cream close to home! Yummy, clean & great staff! Cash only!
Atmosphere: 5
Food: 5
Service: 5
TheB Man
I can't say that they make their ice cream homemade in shop, but I can say it's good and they give you enough to put a smile on your face
Atmosphere: 4
Food: 4
Service: 5
Robert From RI
Quick, friendly service with delicious flavors with generous portions. Can't ask for more.
Atmosphere: 5
Food: 5
Service: 5
Susan
The best ice cream in Rhode Island in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Beth Smith
Just went to get ice cream it is now 8:45 They close at 9:00 but they have a closed sign in the window they're right there and they won't even serve me
Service: 1
Mishell Castaneda
Customer service is understanding and kind and the ice cream is amazing. Cookie dough is my favorite so I have tried a lot of other stores but this had the best one so far
Ed & Kathy B.
Best ice cream around.
Daniel Dragomier
I drove by me and my girlfriend were craving ice cream and Google says they were open and they are closed for tonight. Not sure what’s going on with that kind of disappointing. I’m not sure if it’s a holiday weekend or not but it doesn’t say anything on Google
If I could rate lower than one star I would. We had our 3 year old with us, and wanted to order her some ice cream. We asked for the Cake Batter flavor, and luckily my girlfriend noticed something was off. She sampled it and it was some sort of nut based flavor. Luckily we are not allergic, but this should have been our red flag. We attempted a backup flavor of Campfire Smores but they didn't have enough. The worker attempted to make good by offering an additional scoop which we asked for coffee oreo. We were delivered a flavor that was neither coffee nor oreo, but something with chunks of apple in it. Again, luckily no allergies, but a lack of concern over the possible health hazard should have been enough to leave without purchasing. When we tried the "coffee oreo" and asked if there was a mistake with this flavor, the worker doubled down and said that it was indeed coffee oreo because "that's what the label says." Rather than make a scene in front of the child, I paid for the ice cream and we sat down. She ate a bit, but I could not shake the feeling of being wronged. While we sat, i overheard another customer complaining that the flavor they got was "not peanut butter." I went back to the window to speak with the worker and asked for a refund because we clearly were not given what we asked for. They made a large fuss and claimed that if "we knew the flavor was not correct why did we not say anything." I explained that we had mentioned it, and that the worker had doubled down. She then explained that she's not the ice cream person but the crepes person, which should not have any relevance to delivering the correct product. They made a large fuss before finally refunding the product. Poor customer service, wildly incorrect product, and just a completely frustrating experience. They also took photos of us as we left, for some reason.
Dietary restrictions: Careful if you're allergic to anything, you just might get apples instead of oreo and nuts instead of cake.
Atmosphere: 1
Food: 1
Service: 1
Super sad to see my favorite ice cream place from my childhood to now go so downhill, so fast. Not sure if there was a change in ownership but it is nothing like it was the last year.
Went to order my favorite (cake batter omg) and was given something that was vanilla with odd nuts in it? Thankfully not an allergy issue for me but if it was, that would have gone terrible. When I brought it up to the worker, was told it was cake batter. After tasting it and telling her it was not, she asked me to pick a different flavor.
So I did, and they had run out of it and needed to finish off with ANOTHER different one. So I asked for coffee Oreo, and was given something with apples in it??? When I said that it wasn’t coffee Oreo, they said yes it was. Argued back and forth 3 times, was told it was coffee Oreo so I gave up and just left with it (I had an impatient 3 year old with me who just wanted her ice cream).
Went back to complain and was argued with saying it was the correct flavors, after being screamed at - received a refund and had our picture taken as we walked away???? Totally inappropriate on all levels.
I can understand having different labels on the freezers as they run out of things and condense the product, but how does one over look a huge potential allergy issue? That’s a food safety issue and needs to be fixed asap with that worker. And also.. how does one see vanilla/white ice cream with chunks of apple.. and think that it’s coffee with Oreo? Have you never seen an Oreo, or coffee flavored ice cream? I’m just so confused.
Will never be retuning with my family again, and we’ve been loyal customers for almost 30 years. So sad to see it be run down from what it used to be. I know the original owner would be so sad.
Atmosphere: 1
Food: 1
Service: 1
Great to have Bliss Ice Cream close to home! Yummy, clean & great staff! Cash only!
Atmosphere: 5
Food: 5
Service: 5
I can't say that they make their ice cream homemade in shop, but I can say it's good and they give you enough to put a smile on your face
Atmosphere: 4
Food: 4
Service: 5
Quick, friendly service with delicious flavors with generous portions. Can't ask for more.
Atmosphere: 5
Food: 5
Service: 5
The best ice cream in Rhode Island in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Just went to get ice cream it is now 8:45 They close at 9:00 but they have a closed sign in the window they're right there and they won't even serve me
Service: 1
Customer service is understanding and kind and the ice cream is amazing. Cookie dough is my favorite so I have tried a lot of other stores but this had the best one so far
Best ice cream around.
I drove by me and my girlfriend were craving ice cream and Google says they were open and they are closed for tonight. Not sure what’s going on with that kind of disappointing. I’m not sure if it’s a holiday weekend or not but it doesn’t say anything on Google
Restaurantji Recommends
Great place to take the family and affordable!
Atmosphere: 5
Food: 5
Service: 5
Awesome ice cream!!!! Fabulous flavors!!!!
Great treat in the Midlands for ice cream. Open even after Labor Day.
I love this place. Great customer service and tasty ice cream!
Biggest 'small' serving I've ever seen!
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