Food was hot, fresh, and got it super fast. Staff was super nice. I was going to make an online order while my family ordered in store so I could use a coupon. They let me know it would come out way after my family's and honored my coupon at the register so it would come out together.
I got a French dip which was delicious and it made my family want some dip so they went to buy some and they just gave them 2 cups for free.
Atmosphere: 5
Food: 5
Service: 5
Chad Carroway
We waited in the line at the order mic/menu for over 10mins on a Tuesday at 11:20-11:30am 11/25/24
After no response to my wife’s multiple attempts at speaking into the mic requesting service, she pulled to the window as 3-4 waiting vehicles drive by…leaving without being able to make their order and likely late on their lunch break. We did finally have an employee open the window at the register area. Her reply to our issue…
“Oh, my bad…just drive around and get back in line, we will get it.”
Good luck with Arby’s, the prices are bad enough, but add this pathetic example of training and professionalism. It is only going to deteriorate and these wages you want raised…? Give your customers (those aggravating people that pay your check) the service that matches the pay and stop with the entitled agenda. Earn it or leave! Bye Felicia!
Tina Kuhn
Shakes were bland, no flavor at all.
Atmosphere: 3
Food: 3
Service: 3
Dan Noseworthy
Food sucks Blaaaa 🤮🤮🤮🤮🤮🤮
Atmosphere: 1
Food: 1
Service: 2
Norma Feagin
The worst hamburger ever eaten.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Curly Fries
Happy Go Free
I went here 2 days ago and the cup on the left was a large drink. Today they told me that the new large size is the cup on the right. So your paying $3.29 for a small drink, which is essentially a 12oz can of soda, they are selling as a large. $3.29 for a 12oz can of soda, will never go to Arby's again.
Atmosphere: 1
Food: 1
Service: 1
Jarrett Grubbs
Wish I could give this service 0 stars. Sit in the drive through waiting to order for over 20min.drive to window to get someone to take my order and they have an attitude about it. Out of Arby’s sauce at Arby’s. Best thing that could happen is they shut this place down or find someone worth working here. Arby’s should be ashamed of this raggedy excuse of a fast food restaurant that was also just remodeled.
Service: 1
Recommended dishes: French Dip, Curly Fries
Brittany Dixon
Our location in Aiken was just remodeled and it looks great! However, after our experience tonight I can see they did not give the employees a remodel. Customer service is still garbage! Ordered through the app and when my husband arrived the lady asked him did he have an online order. After she proceeds to tell him they do not have what was ordered, she gets the manager and the manager says she can not refund him. After a staring contests and an attitude from her, she offers things we didn't order to "replace" what we did order. My husband just walks out. I had to call another store in another town to ask them what does a customer do if they order through the app and the store does not have it. Nobody should have to call another location to get the information needed! These managers and employees working under them are not properly trained. I don't care how good the outside looks the service is still lacking! Also why are the employees, especially a manager, not wearing name tags?!?!
Atmosphere: 1
Service: 1
jennifer burkett
Food was cold , buns not toasted , was out of sauce
Atmosphere: 1
Food: 1
Service: 1
Mi Thomas
The manager was very rude after they did not take our order at drive through told us to drive back around or he was not taking the order. We then told him we were waiting but no one said a thing. He then closed the window and said oh well you ain’t eating here bye. That was not professional at all we were the only car in the drive through.
Immediately felt unwelcome. The girl behind the counter did not want to be working. I walked out.
Atmosphere: 1
Service: 1
Ellen K.
Staff is what makes it worth going!! I mean really, fast food is fast food.. but when the staff if friendly and welcoming.... makes ya want to choose THEM above any other.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Brian Bass
Don't understand why everything I order Jalapeno bites they say we are currently out of them.
Food: 1
Shanne Lowe
Kids and i ordered inside on 8/17/24 about 6pm service had the attitude of why are you people here, ordered three meals, kids got the beef and chedder i thought i would try the gyro, food was not even warm, the fries where old and also not warm, and then the drinks where flat or watered down no carbonation. I took two bites and a couple of fries i threw the rest in the trash where it belonged probably hours before we got there. Will never go to another arbys and i hope you do the same, oh i also live an hour away and was there in aiken to see a movie we dont live close to arbys in any direction.
Atmosphere: 3
Food: 1
Service: 1
Raquel Gardner
I frequently order my food as a mobile order for Arby’s and then go through drive thru at either the Edgefield Rd or North Augusta location to pick up my order. I was disappointed when I came to this location and they required me to go inside to get my mobile order. As a parent with 3 little ones it is super convenient to be able to grab my food through drive thru without having to get my kids out the car to pick up my order. We were satisfied with our food but just disappointed at having to get out to get it. When the other locations hand me my mobile order with a smile through drive thru with no problem.
Food was hot, fresh, and got it super fast. Staff was super nice. I was going to make an online order while my family ordered in store so I could use a coupon. They let me know it would come out way after my family's and honored my coupon at the register so it would come out together.
I got a French dip which was delicious and it made my family want some dip so they went to buy some and they just gave them 2 cups for free.
Atmosphere: 5
Food: 5
Service: 5
We waited in the line at the order mic/menu for over 10mins on a Tuesday at 11:20-11:30am 11/25/24
After no response to my wife’s multiple attempts at speaking into the mic requesting service, she pulled to the window as 3-4 waiting vehicles drive by…leaving without being able to make their order and likely late on their lunch break. We did finally have an employee open the window at the register area. Her reply to our issue…
“Oh, my bad…just drive around and get back in line, we will get it.”
Good luck with Arby’s, the prices are bad enough, but add this pathetic example of training and professionalism. It is only going to deteriorate and these wages you want raised…? Give your customers (those aggravating people that pay your check) the service that matches the pay and stop with the entitled agenda. Earn it or leave! Bye Felicia!
Shakes were bland, no flavor at all.
Atmosphere: 3
Food: 3
Service: 3
Food sucks
Blaaaa 🤮🤮🤮🤮🤮🤮
Atmosphere: 1
Food: 1
Service: 2
The worst hamburger ever eaten.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Curly Fries
I went here 2 days ago and the cup on the left was a large drink. Today they told me that the new large size is the cup on the right. So your paying $3.29 for a small drink, which is essentially a 12oz can of soda, they are selling as a large. $3.29 for a 12oz can of soda, will never go to Arby's again.
Atmosphere: 1
Food: 1
Service: 1
Wish I could give this service 0 stars. Sit in the drive through waiting to order for over 20min.drive to window to get someone to take my order and they have an attitude about it. Out of Arby’s sauce at Arby’s. Best thing that could happen is they shut this place down or find someone worth working here. Arby’s should be ashamed of this raggedy excuse of a fast food restaurant that was also just remodeled.
Service: 1
Recommended dishes: French Dip, Curly Fries
Our location in Aiken was just remodeled and it looks great! However, after our experience tonight I can see they did not give the employees a remodel. Customer service is still garbage! Ordered through the app and when my husband arrived the lady asked him did he have an online order. After she proceeds to tell him they do not have what was ordered, she gets the manager and the manager says she can not refund him. After a staring contests and an attitude from her, she offers things we didn't order to "replace" what we did order. My husband just walks out. I had to call another store in another town to ask them what does a customer do if they order through the app and the store does not have it. Nobody should have to call another location to get the information needed! These managers and employees working under them are not properly trained. I don't care how good the outside looks the service is still lacking! Also why are the employees, especially a manager, not wearing name tags?!?!
Atmosphere: 1
Service: 1
Food was cold , buns not toasted , was out of sauce
Atmosphere: 1
Food: 1
Service: 1
The manager was very rude after they did not take our order at drive through told us to drive back around or he was not taking the order. We then told him we were waiting but no one said a thing. He then closed the window and said oh well you ain’t eating here bye. That was not professional at all we were the only car in the drive through.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Immediately felt unwelcome. The girl behind the counter did not want to be working. I walked out.
Atmosphere: 1
Service: 1
Staff is what makes it worth going!! I mean really, fast food is fast food.. but when the staff if friendly and welcoming.... makes ya want to choose THEM above any other.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Don't understand why everything I order Jalapeno bites they say we are currently out of them.
Food: 1
Kids and i ordered inside on 8/17/24 about 6pm service had the attitude of why are you people here, ordered three meals, kids got the beef and chedder i thought i would try the gyro, food was not even warm, the fries where old and also not warm, and then the drinks where flat or watered down no carbonation. I took two bites and a couple of fries i threw the rest in the trash where it belonged probably hours before we got there. Will never go to another arbys and i hope you do the same, oh i also live an hour away and was there in aiken to see a movie we dont live close to arbys in any direction.
Atmosphere: 3
Food: 1
Service: 1
I frequently order my food as a mobile order for Arby’s and then go through drive thru at either the Edgefield Rd or North Augusta location to pick up my order. I was disappointed when I came to this location and they required me to go inside to get my mobile order. As a parent with 3 little ones it is super convenient to be able to grab my food through drive thru without having to get my kids out the car to pick up my order. We were satisfied with our food but just disappointed at having to get out to get it. When the other locations hand me my mobile order with a smile through drive thru with no problem.
Food: 5
Service: 1
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