I was at this Cook Out on 8/14/2025 at 12:05 am. i went through the drive-thru, I placed my order, I ordered a barbecue sandwich tray no Texas Pete CHEDDAR STYLE!!!! AND YES I SAID CHEDDAR STYLE AND I SAID IT FOUR TIMES and even as I pulled up to the window to pay I told the cashier out the window make sure it's chedder style he asked me did I want the coleslaw and I said yes, and I want it cheddar style... Then I had to pull around to the front door and wait like 7 minutes more and they were not busy at all I was the only customer during this duration!!! I finally get my tray and I drive all the way home... Open my tray and unwrapped my BBQ sandwich to eat and guess what absolutely no cheddar style and my quesadilla had hardly any meat on it... And I don't understand this.. I have been there before and every once in awhile they get my order right when they listen... How am I going to tell you cheddar style four times and even as you taking my money and I tell you again cheddar style... And I get my sandwich no cheddar style and my quesadilla had hardly no meat and this has happened repeatedly... How you going to ask me questions and still get it wrong???? And I was the only person in that line during this whole time!!!! I am severely upset I paid $10.34 for my meal, not to have it correct, is not acceptable especially when told numerous times how I wanted my tray... Very disappointed in their night shift!!! And this is why I very seldomly go to cookout anymore!!! If they had a negative 5 star that's what they would get!!!!😡🤬
Autolynx
They need a visit from the head office....tables were dirty and rickety, it was hard to find a table not wobbling and we ultimately cleaned it ourselves....I like cookout, but this one really needs help.
Atmosphere: 1
Food: 2
Service: 1
Carrie Jacobs
Messed my order up bit otherwise good!
Atmosphere: 5
Food: 5
Service: 3
beatus potoe
Great milkshakes
Atmosphere: 4
Food: 4
Service: 4
Devon way
Food poison last week had a cheeseburger tray after drinking sweet tea started to vomit
Atmosphere: 1
Food: 1
Service: 1
Ronald Thomas
Always good
Atmosphere: 5
Food: 5
Service: 5
Andrew Christensen
Food is OK. I will say the shakes are awesome. However, the food the 2 times I have gone made my stomach upset. I would not recommend eating there. Shakes yes food no. Also, the staff barely said a word and barely talked to you. They just had you the bag and immediately walked off. When ordering, they seem bothered and could hear them sigh.
Atmosphere: 3
Food: 3
Service: 3
Marie Canipe
Horrible customer service. Pretty sure the cashier tried charging me extra thinking I wasn't going to ask for a receipt or notice. But I did. When i questioned her, the total all of a sudden went down about 10 dollars less. Imagine that. However, still didn't get my order right.
Food: 1
Service: 1
Christopher Trull
Cheesey bites and puppys
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Hot Dog
iconic tori
I am very disappointed! The young lady at the drive through was very aggressive and spilled our drinks on us when handing it out the window. She then proceeded to complain that we were on her timer for the drive through and needed us to move. We were trying to check our food because the ticket on the plate didn’t correctly match what we ordered. She rolled her eyes and asked someone else about what was on the sandwich and came back and slammed the drive through window. This is not the first time this young lady has given us attitude either
The hamburgers were way overcooked, and the fries tasted like they were refried
Food: 3
Service: 5
Christopher Calandra
This was my first time at the cookout. The young man who took my order was very polite and organized. The food was very tasty. My table was clean. I will be back!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries
Sierra
Order onions on my burger no onions asked for ketchup at the window no ketchup asked for double cheese bite for my son plate got 4 cheese bite
Food: 1
Service: 3
Mary Margaret Bartlett
Could hear employees laughing and joking on the speaker and had to keep repeating my order. Got to the window and had the order thrust at me and the window closed. Had to get their attention for a receipt and napkins. Got two napkins for two people. Order was wrong, had specifically asked for no onions and they added them. Fries and hush puppies were thrown in the bag upside down and were cold. Will not be going back to this location.
Atmosphere: 1
Food: 1
Service: 1
dk
Foods good the service buns and i been in the line for a hour
I was at this Cook Out on 8/14/2025 at 12:05 am. i went through the drive-thru, I placed my order, I ordered a barbecue sandwich tray no Texas Pete CHEDDAR STYLE!!!! AND YES I SAID CHEDDAR STYLE AND I SAID IT FOUR TIMES and even as I pulled up to the window to pay I told the cashier out the window make sure it's chedder style he asked me did I want the coleslaw and I said yes, and I want it cheddar style... Then I had to pull around to the front door and wait like 7 minutes more and they were not busy at all I was the only customer during this duration!!! I finally get my tray and I drive all the way home... Open my tray and unwrapped my BBQ sandwich to eat and guess what absolutely no cheddar style and my quesadilla had hardly any meat on it... And I don't understand this.. I have been there before and every once in awhile they get my order right when they listen... How am I going to tell you cheddar style four times and even as you taking my money and I tell you again cheddar style... And I get my sandwich no cheddar style and my quesadilla had hardly no meat and this has happened repeatedly... How you going to ask me questions and still get it wrong???? And I was the only person in that line during this whole time!!!! I am severely upset I paid $10.34 for my meal, not to have it correct, is not acceptable especially when told numerous times how I wanted my tray... Very disappointed in their night shift!!! And this is why I very seldomly go to cookout anymore!!! If they had a negative 5 star that's what they would get!!!!😡🤬
They need a visit from the head office....tables were dirty and rickety, it was hard to find a table not wobbling and we ultimately cleaned it ourselves....I like cookout, but this one really needs help.
Atmosphere: 1
Food: 2
Service: 1
Messed my order up bit otherwise good!
Atmosphere: 5
Food: 5
Service: 3
Great milkshakes
Atmosphere: 4
Food: 4
Service: 4
Food poison last week had a cheeseburger tray after drinking sweet tea started to vomit
Atmosphere: 1
Food: 1
Service: 1
Always good
Atmosphere: 5
Food: 5
Service: 5
Food is OK. I will say the shakes are awesome. However, the food the 2 times I have gone made my stomach upset. I would not recommend eating there. Shakes yes food no. Also, the staff barely said a word and barely talked to you. They just had you the bag and immediately walked off. When ordering, they seem bothered and could hear them sigh.
Atmosphere: 3
Food: 3
Service: 3
Horrible customer service. Pretty sure the cashier tried charging me extra thinking I wasn't going to ask for a receipt or notice. But I did. When i questioned her, the total all of a sudden went down about 10 dollars less. Imagine that. However, still didn't get my order right.
Food: 1
Service: 1
Cheesey bites and puppys
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Hot Dog
I am very disappointed! The young lady at the drive through was very aggressive and spilled our drinks on us when handing it out the window. She then proceeded to complain that we were on her timer for the drive through and needed us to move. We were trying to check our food because the ticket on the plate didn’t correctly match what we ordered. She rolled her eyes and asked someone else about what was on the sandwich and came back and slammed the drive through window. This is not the first time this young lady has given us attitude either
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
The hamburgers were way overcooked, and the fries tasted like they were refried
Food: 3
Service: 5
This was my first time at the cookout. The young man who took my order was very polite and organized. The food was very tasty. My table was clean. I will be back!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fries
Order onions on my burger no onions asked for ketchup at the window no ketchup asked for double cheese bite for my son plate got 4 cheese bite
Food: 1
Service: 3
Could hear employees laughing and joking on the speaker and had to keep repeating my order. Got to the window and had the order thrust at me and the window closed. Had to get their attention for a receipt and napkins. Got two napkins for two people. Order was wrong, had specifically asked for no onions and they added them. Fries and hush puppies were thrown in the bag upside down and were cold. Will not be going back to this location.
Atmosphere: 1
Food: 1
Service: 1
Foods good the service buns and i been in the line for a hour
Atmosphere: 4
Food: 5
Service: 2
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