We moved here 3 years ago and have enjoyed this place, going at least monthly. However the last few visits have not went well. The service was horrible. I have always ordered shakes, usually a snickers or a strawberry shortcake. The first time I went recently I asked for the snickers shake and the employee then asked me what I wanted in it. I said the just the usual way it's made, instead of saying they didn't know how to make it they just winged it. After I paid for it and tried it I realized it was not what I ordered. I asked the employee we paid what I got and when she asked the other worker it turns out they didn't even use the right ice cream let alone the correct toppings. Also there was more milk then ice cream in the cup.They didn't offer make a new one or a refund. I go there alot and havd never had issues before so I just dealt with it. Next time I ordered a strawberry cheesecake milkshake and it was basically strawberry milk with no toppings at all. I always order a large milkshake and they usually come in a clear plastic cup with a dome plastic lid and it has Carmel or something drizzled on the inside of the cup before they add the shake. The last two times I got different size paper cups each time with no lid and whip cream piled high above the cup that melted all down the side making it sticky and messy, nothing like the usual shake and nothing like the picture on the menu. Also milk shakes are supposed to be think and creamy and the last few I got were like flavored milk. I am not picky but I do expect the workers to know how to make there own speciality menu items. Service is terrible now, workers are unfriendly and even rude, and the quality has went out the window. Sad as this was one of our favorite places in Aiken and we will not be going back.
Lacie Wedding
Me and my hubby have always loved this place but the quality in customer service and knowledge of what and how they are making shakes is very poor, the attitude from one of the young girls over me asking a simple question this evening was more then disappointing, I've worked in customer service for many years it doesn't take much to have a good attitude and learning about the items you are serving people I think is pretty important not sure we will go back this is our 3rd time in a row leaving feeling this way in the last 2 months
Linda Page
Went to Marble Slab on Tues eve, door was open and it was very hot inside. When I was waiting noticed that ice cream containers were half melted. Asked one of the staff, why couldn,t they go home, was told that they have to wait until temp gets to 95, ( now its 91) before they can close up. They have tried for over a week to contact appropriate repair service , who have not responded or answered their calls. This is unfortunate that a place that charges 14.95 for a sundae and small cone, that they are willing to let the staff work in such conditions, There were flies in there due to door being open, and not a healthy temperature for ice cream. Hope someone reads this who can help. Not acceptable.
Crystal Lee
Went yesterday around 5 for the first time and will never be back. The one star is for the young man who served our group. He was new and did the best he could and was sweet as pie! The young lady (I believe the name was Jara or Zara or something similar) however, needs to be fired. If you have cameras please take a look at around 5:15 on 2/22/25. Watch for about 30-60 minutes and I probably wouldn't even need to explain.
makayla sox
I came in and had two of the sweetest and kindest servers take care of me tonight. The girl had black hair with bangs, and the other was a tall boy with brown hair. They accommodated to my every need and had such uplifting attitudes. Will be coming in more often ❤️
Keith Meattey
My wife and I, and our 2 kids went to marble slab this afternoon (2/14/2025) around 3:30pm. The ice cream was decent. I expected better, but coupled with the occasion it really hit the spot. However, we were definitely disappointed by the staff. 2 staff members in particular. The first employee that offered to help us was colder than the ice cream itself.. no personality and was CLEARLY irritated that our 5 yr old wasnt sure which green ice cream he wanted..mint or pistachio. She offered samples, to which we accepted. Still no smile, or any relief from the high level of stress she was putting us under to order. She then passed the task of taking our order to another employee who was kind and friendly, but not thorough in the slightest.. sprinkles and toppings not mixed in, just scooped on top. I specifically asked for covers because we wanted them to go.. but once the orders were made he said "crap yall wanted covers right"? At this point i wasnt about to ask any more of them. We took our ice cream and ate it on the patio. Like i said, the yellow marshmallow ice cream was decent.. Wife's raspberry was good. Sons mint ice cream was decent.. we were disappointed that's for sure. After talking about going to marble slab for 3 years, it was not at all what we had expected. Bummer..
amber nicole
Really good ice cream and experience. The only reason my review lost a star was because they had bad issues with crosscut contamination. 1. Different flavor ice creams had giant clumps of other ice cream in the container. The blue cotton candy had coffee in it. At least two globs of white ice cream were in the blue one. Along with other flavors mixed with others. 2. Orange sherbert was melted 3. The slab wasn't as clean as it could be. So if you have allergies, just be very aware of what is going on.
Brianna Brown
Ice cream was delicious and the perfect consistency! Between ice cream flavors and mix-ins, there were limitless combinations. I do suggest extra napkins because it can be messy!
Atmosphere: 5
Food: 5
Service: 5
Lexie Eade
Absolutely amazing! The girl who helped me was kind enough to get new utensils and a separate pan for my ice cream due to a food allergy. I normally have to get my toppings on top of my ice cream but she went out of her way to give me the full experience. Thank you so much!
Took the grandkids in and had a great time. The staff were very helpful and sweet to the kids. Will likely go back every day while we are in town.
Atmosphere: 5
Food: 5
Service: 5
Matthew Frazer
Great place to visit
Atmosphere: 5
Food: 5
Service: 5
Anna Graham
Very clean and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
* Jewels *
I had a custom ice cream cake made and it was awesome. I spoke with a young woman over the phone and she was helpful, pleasant, patient, and very kind. She saw to it that my ice cream cake was made to my specs. The whole process was perfect. This is the third time in the last three years that I’ve gotten an ice cream cake from this MSC and all three have been delicious. It’s a busy place, so be patient when you go inside, but, it’s worth it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake and Cookie Dough Topped with Heath and Butterfinger
Great ice cream and shake will come back again.
We moved here 3 years ago and have enjoyed this place, going at least monthly. However the last few visits have not went well. The service was horrible. I have always ordered shakes, usually a snickers or a strawberry shortcake. The first time I went recently I asked for the snickers shake and the employee then asked me what I wanted in it. I said the just the usual way it's made, instead of saying they didn't know how to make it they just winged it. After I paid for it and tried it I realized it was not what I ordered. I asked the employee we paid what I got and when she asked the other worker it turns out they didn't even use the right ice cream let alone the correct toppings. Also there was more milk then ice cream in the cup.They didn't offer make a new one or a refund. I go there alot and havd never had issues before so I just dealt with it. Next time I ordered a strawberry cheesecake milkshake and it was basically strawberry milk with no toppings at all. I always order a large milkshake and they usually come in a clear plastic cup with a dome plastic lid and it has Carmel or something drizzled on the inside of the cup before they add the shake. The last two times I got different size paper cups each time with no lid and whip cream piled high above the cup that melted all down the side making it sticky and messy, nothing like the usual shake and nothing like the picture on the menu. Also milk shakes are supposed to be think and creamy and the last few I got were like flavored milk. I am not picky but I do expect the workers to know how to make there own speciality menu items. Service is terrible now, workers are unfriendly and even rude, and the quality has went out the window. Sad as this was one of our favorite places in Aiken and we will not be going back.
Me and my hubby have always loved this place but the quality in customer service and knowledge of what and how they are making shakes is very poor, the attitude from one of the young girls over me asking a simple question this evening was more then disappointing, I've worked in customer service for many years it doesn't take much to have a good attitude and learning about the items you are serving people I think is pretty important not sure we will go back this is our 3rd time in a row leaving feeling this way in the last 2 months
Went to Marble Slab on Tues eve, door was open and it was very hot inside. When I was waiting noticed that ice cream containers were half melted. Asked one of the staff, why couldn,t they go home, was told that they have to wait until temp gets to 95, ( now its 91) before they can close up. They have tried for over a week to contact appropriate repair service , who have not responded or answered their calls. This is unfortunate that a place that charges 14.95 for a sundae and small cone, that they are willing to let the staff work in such conditions, There were flies in there due to door being open, and not a healthy temperature for ice cream. Hope someone reads this who can help. Not acceptable.
Went yesterday around 5 for the first time and will never be back. The one star is for the young man who served our group. He was new and did the best he could and was sweet as pie! The young lady (I believe the name was Jara or Zara or something similar) however, needs to be fired. If you have cameras please take a look at around 5:15 on 2/22/25. Watch for about 30-60 minutes and I probably wouldn't even need to explain.
I came in and had two of the sweetest and kindest servers take care of me tonight. The girl had black hair with bangs, and the other was a tall boy with brown hair. They accommodated to my every need and had such uplifting attitudes. Will be coming in more often ❤️
My wife and I, and our 2 kids went to marble slab this afternoon (2/14/2025) around 3:30pm. The ice cream was decent. I expected better, but coupled with the occasion it really hit the spot. However, we were definitely disappointed by the staff. 2 staff members in particular. The first employee that offered to help us was colder than the ice cream itself.. no personality and was CLEARLY irritated that our 5 yr old wasnt sure which green ice cream he wanted..mint or pistachio. She offered samples, to which we accepted. Still no smile, or any relief from the high level of stress she was putting us under to order. She then passed the task of taking our order to another employee who was kind and friendly, but not thorough in the slightest.. sprinkles and toppings not mixed in, just scooped on top. I specifically asked for covers because we wanted them to go.. but once the orders were made he said "crap yall wanted covers right"? At this point i wasnt about to ask any more of them. We took our ice cream and ate it on the patio. Like i said, the yellow marshmallow ice cream was decent.. Wife's raspberry was good. Sons mint ice cream was decent.. we were disappointed that's for sure. After talking about going to marble slab for 3 years, it was not at all what we had expected. Bummer..
Really good ice cream and experience. The only reason my review lost a star was because they had bad issues with crosscut contamination. 1. Different flavor ice creams had giant clumps of other ice cream in the container. The blue cotton candy had coffee in it. At least two globs of white ice cream were in the blue one. Along with other flavors mixed with others. 2. Orange sherbert was melted 3. The slab wasn't as clean as it could be. So if you have allergies, just be very aware of what is going on.
Ice cream was delicious and the perfect consistency! Between ice cream flavors and mix-ins, there were limitless combinations. I do suggest extra napkins because it can be messy!
Atmosphere: 5
Food: 5
Service: 5
Absolutely amazing! The girl who helped me was kind enough to get new utensils and a separate pan for my ice cream due to a food allergy. I normally have to get my toppings on top of my ice cream but she went out of her way to give me the full experience. Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always love this place
Atmosphere: 5
Food: 5
Service: 5
Took the grandkids in and had a great time. The staff were very helpful and sweet to the kids. Will likely go back every day while we are in town.
Atmosphere: 5
Food: 5
Service: 5
Great place to visit
Atmosphere: 5
Food: 5
Service: 5
Very clean and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
I had a custom ice cream cake made and it was awesome. I spoke with a young woman over the phone and she was helpful, pleasant, patient, and very kind. She saw to it that my ice cream cake was made to my specs. The whole process was perfect. This is the third time in the last three years that I’ve gotten an ice cream cake from this MSC and all three have been delicious. It’s a busy place, so be patient when you go inside, but, it’s worth it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake and Cookie Dough Topped with Heath and Butterfinger
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