Quick and easy. Tasty hot dogs. Fun open atmosphere in aquarium entrance area.
Atmosphere: 5
Food: 5
Service: 5
Paul Beine
Nice friendly staff. Delicious food.
Atmosphere: 5
Food: 5
Service: 5
Paul Thomas
Julie was such an incredible bartender. She rocked and totally made our trip. So understanding about our Bereavement. Really showed compassion and help us. She was awesome.
Atmosphere: 4
Food: 4
Service: 4
Christina Williams
Very clean, friendly, fully stocked, great music, great food, and it looks like a palace. A total win win win win!
JewelsAiken_SC
Firstly, when you walk in the lobby it is very pleasant. The Assistant GM La’Quincia was very kind, pleasant, and helpful. Really good stay. Convenient to many restaurants and a main road in Aiken, Whiskey Road (highway 19). Awesome.
november19julie
The maids saw us enter our second room across the hall to put soap for our children and get toilet paper for us. They accused us of entering vacant rooms. I had a key! My children are grown teenagers!
kersey50
The staff was very friendly and welcoming. The rooms were a reasonable size and clean. I would encourage anyone to stay at this hotel and will again the next time we are in town. They have a pool, however we were unable to use due to the weather.
Alex C
We arrived on 4/30/21 at 3:00pm and went to check in and were told the room was not ready but it would only take a few minettes as the rooms were done they just needed to be inspected. I was handed my key at 4:30 pm . The very nice lady at the desk was very apologetic and explained to me that they were having a large group for a baton contest being held in town and two other things happening and they got hit all at once, I understood but was still not happy about waiting that long. While walking to my room I noticed that this property is very old and needs some loving care. The doorways to the rooms had paint chipped and were banked up badly and this is not what I expect at a Hilton property. Once in the room we settled in and went to use the shower (oh my) black mildew stains all over the shower area and the shower head was pathetic with no pressure , a garden hose would have been better, The next day we left for our activities in town and when we returned we discovered that there had been no service in the room. Bed not made and no new towels. The used towels just lying on the floor were we left them . They do have a sign in the bathroom about having to request service and ok I guess I can live with that but we needed towels and I had to walk down to the desk and get my own towels and walk back to my room. I felt like I was camping and certainly not at a Hilton. My guess this a Covid procedure about not servicing the rooms but some new towels would have nice. Let me end this review with something positive and that is the staff that we interacted with were very good , very polite and accommodating.
jweis2021
Awoke at 5a to see a large cockroach on the wall not 2 feet from where I was sleeping....based on that alone, sorry, terrible feelings for this property! The 4th floor where my room was located was old, worn and poorly maintained from a facilities standpoint. Not sure of the other guest floors. The lobby looked freshly renovated.
CoachNeil
It feels great to walk into a hotel and have the front desk personnel call you by name! Just amazing! This will speak to my overall experience! The staff always make me feel right at home during my staff!
So please note that if you stay here, you will be treated like it’s your home away from home!! Such a wonderful, clean Hotel, with even a better staff! From front end to back end, we were treated like royalty at the Hilton Garden Inn, Aiken. This hotel is definitely my choice of Hotel when in Aiken. To give you context, I reside out of town but have a home in Aiken. Last March I experienced a water leak and since that time, I struggled with contractors so I had to keep coming back and needing a place to stay. Fortunately, the one thing for certain was they received us with open arms. When I first stayed at Hilton Garden Inn, they made us feel right at home...especially during the pandemic. The most effective thing for us was their communication and how they kept checking to ensure we were doing ok and that all our needs were met!!! I cannot express the gratitude enough we felt walking in every night and it didn’t matter who was at the desk...the warm greeting...the check ins...the clean rooms and overall friendliness of all their staff. Great Job! Thank you for all you guys have done to make us feel right at home. Neil & Nicole B.
rgentes
We travel frequently to Aiken and it’s great to find reasonably priced hotel that is clean and doesn’t have that musty “hotel smell.” Staff is friendly and attentive. They have a restaurant and a bar downstairs. Keurig in the rooms. The little market / pantry snack selection is better than the norm. Will definitely stay here again!
Lonnie Kelley
Dirty, lukewarm shower, did I say dirty.
Snowbird564
The upgrades to the rooms are very nice and the rooms were very clean. The housekeeping staff were keeping all of the common areas very clean as well. The beds are super comfortable. The biggest plus about this property is Delores. She is a manager there, and SHE made our stay the most enjoyable. So friendly, so helpful and we hated leaving because we were leaving her. I've read some of the negative reviews and I really feel this hotel has made wonderful updates and we enjoyed our stay greatly. We travel a lot, and we stay at a lot of Hilton properties. This one is a wonderful place to stay. Delores, I don't know if you will see this review or not, but THANK YOU for making it the most enjoyable and we hope to see you again soon. We stayed at the property twice in the month of February for a tournament.
Kristen Eichorn Latare
I just wanted to call out Jared who is a facilities management individual. I thought I had lost my Apple Watch and was very apparently not happy - he saw me and asked how my day was - and I said fine. He went one step further and said he could see something was wrong and could he help. I told him I lost my Apple Watch - he walked me through how to find it on my app and voila! It was ringing in my room on the floor! He was so sweet and patient and truly wanted me to have a good day! BRAVO JARED! Wish there were more people like you in the world who are so positive and patient and caring!
Quick and easy. Tasty hot dogs. Fun open atmosphere in aquarium entrance area.
Atmosphere: 5
Food: 5
Service: 5
Nice friendly staff. Delicious food.
Atmosphere: 5
Food: 5
Service: 5
Julie was such an incredible bartender. She rocked and totally made our trip. So understanding about our Bereavement. Really showed compassion and help us. She was awesome.
Atmosphere: 4
Food: 4
Service: 4
Very clean, friendly, fully stocked, great music, great food, and it looks like a palace. A total win win win win!
Firstly, when you walk in the lobby it is very pleasant. The Assistant GM La’Quincia was very kind, pleasant, and helpful. Really good stay. Convenient to many restaurants and a main road in Aiken, Whiskey Road (highway 19). Awesome.
The maids saw us enter our second room across the hall to put soap for our children and get toilet paper for us. They accused us of entering vacant rooms. I had a key! My children are grown teenagers!
The staff was very friendly and welcoming. The rooms were a reasonable size and clean. I would encourage anyone to stay at this hotel and will again the next time we are in town. They have a pool, however we were unable to use due to the weather.
We arrived on 4/30/21 at 3:00pm and went to check in and were told the room was not ready but it would only take a few minettes as the rooms were done they just needed to be inspected. I was handed my key at 4:30 pm . The very nice lady at the desk was very apologetic and explained to me that they were having a large group for a baton contest being held in town and two other things happening and they got hit all at once, I understood but was still not happy about waiting that long. While walking to my room I noticed that this property is very old and needs some loving care. The doorways to the rooms had paint chipped and were banked up badly and this is not what I expect at a Hilton property. Once in the room we settled in and went to use the shower (oh my) black mildew stains all over the shower area and the shower head was pathetic with no pressure , a garden hose would have been better, The next day we left for our activities in town and when we returned we discovered that there had been no service in the room. Bed not made and no new towels. The used towels just lying on the floor were we left them . They do have a sign in the bathroom about having to request service and ok I guess I can live with that but we needed towels and I had to walk down to the desk and get my own towels and walk back to my room. I felt like I was camping and certainly not at a Hilton. My guess this a Covid procedure about not servicing the rooms but some new towels would have nice. Let me end this review with something positive and that is the staff that we interacted with were very good , very polite and accommodating.
Awoke at 5a to see a large cockroach on the wall not 2 feet from where I was sleeping....based on that alone, sorry, terrible feelings for this property! The 4th floor where my room was located was old, worn and poorly maintained from a facilities standpoint. Not sure of the other guest floors. The lobby looked freshly renovated.
It feels great to walk into a hotel and have the front desk personnel call you by name! Just amazing! This will speak to my overall experience! The staff always make me feel right at home during my staff!
Restaurantji Recommends
So please note that if you stay here, you will be treated like it’s your home away from home!! Such a wonderful, clean Hotel, with even a better staff! From front end to back end, we were treated like royalty at the Hilton Garden Inn, Aiken. This hotel is definitely my choice of Hotel when in Aiken. To give you context, I reside out of town but have a home in Aiken. Last March I experienced a water leak and since that time, I struggled with contractors so I had to keep coming back and needing a place to stay. Fortunately, the one thing for certain was they received us with open arms. When I first stayed at Hilton Garden Inn, they made us feel right at home...especially during the pandemic. The most effective thing for us was their communication and how they kept checking to ensure we were doing ok and that all our needs were met!!! I cannot express the gratitude enough we felt walking in every night and it didn’t matter who was at the desk...the warm greeting...the check ins...the clean rooms and overall friendliness of all their staff. Great Job! Thank you for all you guys have done to make us feel right at home. Neil & Nicole B.
We travel frequently to Aiken and it’s great to find reasonably priced hotel that is clean and doesn’t have that musty “hotel smell.” Staff is friendly and attentive. They have a restaurant and a bar downstairs. Keurig in the rooms. The little market / pantry snack selection is better than the norm. Will definitely stay here again!
Dirty, lukewarm shower, did I say dirty.
The upgrades to the rooms are very nice and the rooms were very clean. The housekeeping staff were keeping all of the common areas very clean as well. The beds are super comfortable. The biggest plus about this property is Delores. She is a manager there, and SHE made our stay the most enjoyable. So friendly, so helpful and we hated leaving because we were leaving her. I've read some of the negative reviews and I really feel this hotel has made wonderful updates and we enjoyed our stay greatly. We travel a lot, and we stay at a lot of Hilton properties. This one is a wonderful place to stay. Delores, I don't know if you will see this review or not, but THANK YOU for making it the most enjoyable and we hope to see you again soon. We stayed at the property twice in the month of February for a tournament.
I just wanted to call out Jared who is a facilities management individual. I thought I had lost my Apple Watch and was very apparently not happy - he saw me and asked how my day was - and I said fine. He went one step further and said he could see something was wrong and could he help. I told him I lost my Apple Watch - he walked me through how to find it on my app and voila! It was ringing in my room on the floor! He was so sweet and patient and truly wanted me to have a good day! BRAVO JARED! Wish there were more people like you in the world who are so positive and patient and caring!
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