I can’t think a worse representation of Dunkin’ here at their Bluffton location
Atmosphere: 1
Food: 1
Service: 1
Izzy Cardona
Crappy store with sloppy careless staff. Worst location
Atmosphere: 1
Food: 1
Service: 1
K. F.
Nasty inside, the coffee tasted burnt & like it was 2 days old. They didnt have the syrups for anything I wanted & the drink I did get didnt even taste the correct ingredients were added. It was just gross & had to pour it out.
Deb McGrath
I ve tried more than once to support this location. It is the worse staffed DD I’ve ever been in. I have been to many. The young people at drive thru are not well trained or just don’t care how they project themselves. The order is also a problem as they just are sloppy in handling orders. I swore this is my last try!!!
Atmosphere: 1
Food: 2
Service: 1
Michael Fiorella
This place is consistently good and the service is friendly and helpful. We go often.
Atmosphere: 5
Food: 5
Service: 5
cloud e
Absolutely love the staff. Especially Lauren, she really knows how to make your day brighter. She works very hard and shows love to everyone. I also love the owner she is amazing too! I go there every day and I couldn’t be more pleased.
Atmosphere: 5
Food: 5
Service: 5
Shawn R. Fitzpatrick
Went to get afternoon drinks and ordered ahead to get the points and use the card on file to pay through the app. Had a Coolata recently while in New England and thought that was so good I am going to splurge and get one today! Ordered on the app for the drive thru which was the only available option... Got to the drive through to give them the order name as usual and they say we don't have any Coolata's as our machine is broken and they don't plan to fix it...WAIT! WHAT?!?!? Got to the window then and said we'll just refund my almost $6 and they said we can't you have to do it through the app or call. Well, alright. $6 is $6! So o ask about the machine and was told they have asked them to take it off the menu and app for a while because corporate won't fix it. Again, excuse me? We are in the south and it's 84°F. Fix the damn machine!
What a headache. Whose laziness and inability to care is responsible for not having working equipment or getting it off of the menu if that is really what is easiest for the store.
DO BETTER!
Atmosphere: 5
Food: 1
Service: 5
Andy’s Reviews
Stopped by the Dunkin’ (4/13/25) in Bluffton, SC, and had one of the most unexpectedly fun drive-thru experiences! The young lady working the window was full of energy, super friendly, and had a great sense of humor that instantly brightened my morning. It’s rare to have such a genuinely positive and memorable interaction while grabbing coffee, but she made it happen. Great customer service with a personal touch—definitely coming back!
Addison Pitcher
They were out of croissants but doing their best to accommodate/recommend other substitutes. They were pretty busy but they were well staffed, attentive, and moving at a good pace.
Marcus Owens
They did outstanding. I put in a request to surprise my girlfriend for Valentine’s Day and they were creative and made it happen for me.
This location is an absolute dumpster fire! The staff is sub-par and not in any hurry to help anyone. They only concentrate on the drive thru and nothing else. The person at the cashier was the slowest I have ever seen. Lucky if she checked out 2 people an hr. Hot Chocolate is hit or miss whether it is actually hot chocolate or brown water. They really need to do better!
brooke perfeito
Ordered coffee and donuts. 3 staff members there and super friendly. Bathrooms were nice and clean Floors by main sitting area looked like there was a leak or something. All wet /puddles and no caution signs. Would definitely go back. They just got new merchandise in and cup was so pretty. Will check my local store for this beautiful cup.
karl lammert
As a customer who is at dd almost everyday I was disappointed when told I could not get a large coffee . I could only get medium or xlarge. They had no cups. Why they were not able to place a large into a xtra large cup. I left and went to the hhi dd.
Service: 1
Eric Jude
Used the app to order a walk-in/pickup. Still had to wait in the line and watch them pick my order despite the app saying it was ready. Got home and had 11 donuts in a dozen donut order… Not a great experience. Maybe just go to a grocery store and pick your own.
Bob Custer
Says open, but doors are still locked a 6:02am. Crazy, I've came in here before multiple times before 6 am. I guess the employees today decided they're not opening the inside.
Edited to 1 star. Manager is a complete douchebag. Do better, Dunkin.
I can’t think a worse representation of Dunkin’ here at their Bluffton location
Atmosphere: 1
Food: 1
Service: 1
Crappy store with sloppy careless staff. Worst location
Atmosphere: 1
Food: 1
Service: 1
Nasty inside, the coffee tasted burnt & like it was 2 days old. They didnt have the syrups for anything I wanted & the drink I did get didnt even taste the correct ingredients were added. It was just gross & had to pour it out.
I ve tried more than once to support this location. It is the worse staffed DD I’ve ever been in. I have been to many.
The young people at drive thru are not well trained or just don’t care how they project themselves. The order is also a problem as they just are sloppy in handling orders. I swore this is my last try!!!
Atmosphere: 1
Food: 2
Service: 1
This place is consistently good and the service is friendly and helpful.
We go often.
Atmosphere: 5
Food: 5
Service: 5
Absolutely love the staff. Especially Lauren, she really knows how to make your day brighter. She works very hard and shows love to everyone. I also love the owner she is amazing too! I go there every day and I couldn’t be more pleased.
Atmosphere: 5
Food: 5
Service: 5
Went to get afternoon drinks and ordered ahead to get the points and use the card on file to pay through the app.
Had a Coolata recently while in New England and thought that was so good I am going to splurge and get one today! Ordered on the app for the drive thru which was the only available option...
Got to the drive through to give them the order name as usual and they say we don't have any Coolata's as our machine is broken and they don't plan to fix it...WAIT! WHAT?!?!?
Got to the window then and said we'll just refund my almost $6 and they said we can't you have to do it through the app or call. Well, alright. $6 is $6!
So o ask about the machine and was told they have asked them to take it off the menu and app for a while because corporate won't fix it. Again, excuse me? We are in the south and it's 84°F. Fix the damn machine!
What a headache. Whose laziness and inability to care is responsible for not having working equipment or getting it off of the menu if that is really what is easiest for the store.
DO BETTER!
Atmosphere: 5
Food: 1
Service: 5
Stopped by the Dunkin’ (4/13/25) in Bluffton, SC, and had one of the most unexpectedly fun drive-thru experiences! The young lady working the window was full of energy, super friendly, and had a great sense of humor that instantly brightened my morning. It’s rare to have such a genuinely positive and memorable interaction while grabbing coffee, but she made it happen. Great customer service with a personal touch—definitely coming back!
They were out of croissants but doing their best to accommodate/recommend other substitutes. They were pretty busy but they were well staffed, attentive, and moving at a good pace.
They did outstanding. I put in a request to surprise my girlfriend for Valentine’s Day and they were creative and made it happen for me.
Restaurantji Recommends
This location is an absolute dumpster fire! The staff is sub-par and not in any hurry to help anyone. They only concentrate on the drive thru and nothing else. The person at the cashier was the slowest I have ever seen. Lucky if she checked out 2 people an hr. Hot Chocolate is hit or miss whether it is actually hot chocolate or brown water. They really need to do better!
Ordered coffee and donuts. 3 staff members there and super friendly. Bathrooms were nice and clean
Floors by main sitting area looked like there was a leak or something. All wet /puddles and no caution signs. Would definitely go back. They just got new merchandise in and cup was so pretty. Will check my local store for this beautiful cup.
As a customer who is at dd almost everyday I was disappointed when told I could not get a large coffee . I could only get medium or xlarge. They had no cups. Why they were not able to place a large into a xtra large cup. I left and went to the hhi dd.
Service: 1
Used the app to order a walk-in/pickup. Still had to wait in the line and watch them pick my order despite the app saying it was ready. Got home and had 11 donuts in a dozen donut order… Not a great experience. Maybe just go to a grocery store and pick your own.
Says open, but doors are still locked a 6:02am. Crazy, I've came in here before multiple times before 6 am. I guess the employees today decided they're not opening the inside.
Edited to 1 star. Manager is a complete douchebag. Do better, Dunkin.
Atmosphere: 1
Food: 1
Service: 1
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