Went to get afternoon drinks and ordered ahead to get the points and use the card on file to pay through the app. Had a Coolata recently while in New England and thought that was so good I am going to splurge and get one today! Ordered on the app for the drive thru which was the only available option... Got to the drive through to give them the order name as usual and they say we don't have any Coolata's as our machine is broken and they don't plan to fix it...WAIT! WHAT?!?!? Got to the window then and said we'll just refund my almost $6 and they said we can't you have to do it through the app or call. Well, alright. $6 is $6! So o ask about the machine and was told they have asked them to take it off the menu and app for a while because corporate won't fix it. Again, excuse me? We are in the south and it's 84°F. Fix the damn machine!
What a headache. Whose laziness and inability to care is responsible for not having working equipment or getting it off of the menu if that is really what is easiest for the store.
DO BETTER!
Andy’s Reviews
Stopped by the Dunkin’ (4/13/25) in Bluffton, SC, and had one of the most unexpectedly fun drive-thru experiences! The young lady working the window was full of energy, super friendly, and had a great sense of humor that instantly brightened my morning. It’s rare to have such a genuinely positive and memorable interaction while grabbing coffee, but she made it happen. Great customer service with a personal touch—definitely coming back!
Addison Pitcher
They were out of croissants but doing their best to accommodate/recommend other substitutes. They were pretty busy but they were well staffed, attentive, and moving at a good pace.
Marcus Owens
They did outstanding. I put in a request to surprise my girlfriend for Valentine’s Day and they were creative and made it happen for me.
Deanna Henault
This location is an absolute dumpster fire! The staff is sub-par and not in any hurry to help anyone. They only concentrate on the drive thru and nothing else. The person at the cashier was the slowest I have ever seen. Lucky if she checked out 2 people an hr. Hot Chocolate is hit or miss whether it is actually hot chocolate or brown water. They really need to do better!
brooke perfeito
Ordered coffee and donuts. 3 staff members there and super friendly. Bathrooms were nice and clean Floors by main sitting area looked like there was a leak or something. All wet /puddles and no caution signs. Would definitely go back. They just got new merchandise in and cup was so pretty. Will check my local store for this beautiful cup.
karl lammert
As a customer who is at dd almost everyday I was disappointed when told I could not get a large coffee . I could only get medium or xlarge. They had no cups. Why they were not able to place a large into a xtra large cup. I left and went to the hhi dd.
Service: 1
Eric Jude
Used the app to order a walk-in/pickup. Still had to wait in the line and watch them pick my order despite the app saying it was ready. Got home and had 11 donuts in a dozen donut order… Not a great experience. Maybe just go to a grocery store and pick your own.
Bob Custer
Says open, but doors are still locked a 6:02am. Crazy, I've came in here before multiple times before 6 am. I guess the employees today decided they're not opening the inside.
Edited to 1 star. Manager is a complete douchebag. Do better, Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Mary Beth Logan
Showed up to have breakfast this morning like the last few times this past week, and the employee working told us we had to leave that the lobby wasn't open. We left and will not be back to this location. It was so rude and a bad start to our work day. If the drive thru was crazy crowded I could understand but we were literally his ONLY customers.
Was just there, someone was in front of us, she told us she was waiting for a while and finally someone came. She took the lady’s order then she asked my friend and I if we were picking up an order and we said no we were ordering, and she just walked away. We thought that was very rude so we decided not to stay to order. We would have understood if she would communicated to “hold for a minute.” It’s not good customer service to walk away from a paying guest. Unfortunately we will not be going there again.
Service: 1
Janelle Love
The new sandwich with the hot honey was not good...the brioche bun was way too big for what they put on it. Never will order again! The burnt church location is usually well staffed. Most know what they're doing..but, I stopped ordering my coffee with special instructions because it always gets messed up. Not sure why when I use the app and it's in black and white print..overall they do a decent job
Atmosphere: 3
Food: 2
Service: 3
Andrea Smith
So incredibly disappointed. I have been a loyal customer for over ten years. I get five-10 dozen per week. Every visit is worse than the last. Today is my day off and I wanted glazed and Bavarian donuts for myself and an order of snacking bacon. There was so much grease it got everywhere. It’s all the bed the box of donuts and the seat of my car. It was literally running out of the bag. The donuts taste like they are a week old and have virtually no glaze and no chocolate frosting. Yesterday it was pure chaos in the store. No one knew what they were doing. They sent customers back and forth from one end of the counter to the other over and over again. The staff seemed untrained and overwhelmed. There was no process, no efficiency and no sense of urgency. People cannot wait half an hour on donuts. I feel bad for the delivery drivers trying to pick up orders. They were treated so poorly. Everyone is trying to make a living. Snapping at your customers and disrespecting their time is not the way to build clientele. This location, in Bluffton, has been “hiring” a manager for seven years. I know plenty of qualified individuals who have applied and never been contacted. You would think they would have figured out by now, that you get what you pay for in a manager. Do better Dunkin!
Atmosphere: 1
Food: 1
Service: 1
Danny Flinchum
Dirty tables and floors early in the morning. The sausage biscuit was okay but the 6 piece hash brown was missing a piece and was warm and soggy, just disappointing. The staff was very loud, yelling at each other and playing very loud music which is probably why they were yelling.
Atmosphere: 2
Food: 1
Service: 2
Demitri Jefferson
Went through the drive thru recently and got a dozen of donuts and an iced coffee. A wonderful young lady by the name of Madison talked to me over the speaker and she has wonderful customer service skills. The drive thru time was very fast, as it only took me 1 minute to receive my order from the restaurant. I give Dunkin’ Donuts at Burnt Church Road 6/5 stars. I WILL be returning again.
Went to get afternoon drinks and ordered ahead to get the points and use the card on file to pay through the app.
Had a Coolata recently while in New England and thought that was so good I am going to splurge and get one today! Ordered on the app for the drive thru which was the only available option...
Got to the drive through to give them the order name as usual and they say we don't have any Coolata's as our machine is broken and they don't plan to fix it...WAIT! WHAT?!?!?
Got to the window then and said we'll just refund my almost $6 and they said we can't you have to do it through the app or call. Well, alright. $6 is $6!
So o ask about the machine and was told they have asked them to take it off the menu and app for a while because corporate won't fix it. Again, excuse me? We are in the south and it's 84°F. Fix the damn machine!
What a headache. Whose laziness and inability to care is responsible for not having working equipment or getting it off of the menu if that is really what is easiest for the store.
DO BETTER!
Stopped by the Dunkin’ (4/13/25) in Bluffton, SC, and had one of the most unexpectedly fun drive-thru experiences! The young lady working the window was full of energy, super friendly, and had a great sense of humor that instantly brightened my morning. It’s rare to have such a genuinely positive and memorable interaction while grabbing coffee, but she made it happen. Great customer service with a personal touch—definitely coming back!
They were out of croissants but doing their best to accommodate/recommend other substitutes. They were pretty busy but they were well staffed, attentive, and moving at a good pace.
They did outstanding. I put in a request to surprise my girlfriend for Valentine’s Day and they were creative and made it happen for me.
This location is an absolute dumpster fire! The staff is sub-par and not in any hurry to help anyone. They only concentrate on the drive thru and nothing else. The person at the cashier was the slowest I have ever seen. Lucky if she checked out 2 people an hr. Hot Chocolate is hit or miss whether it is actually hot chocolate or brown water. They really need to do better!
Ordered coffee and donuts. 3 staff members there and super friendly. Bathrooms were nice and clean
Floors by main sitting area looked like there was a leak or something. All wet /puddles and no caution signs. Would definitely go back. They just got new merchandise in and cup was so pretty. Will check my local store for this beautiful cup.
As a customer who is at dd almost everyday I was disappointed when told I could not get a large coffee . I could only get medium or xlarge. They had no cups. Why they were not able to place a large into a xtra large cup. I left and went to the hhi dd.
Service: 1
Used the app to order a walk-in/pickup. Still had to wait in the line and watch them pick my order despite the app saying it was ready. Got home and had 11 donuts in a dozen donut order… Not a great experience. Maybe just go to a grocery store and pick your own.
Says open, but doors are still locked a 6:02am. Crazy, I've came in here before multiple times before 6 am. I guess the employees today decided they're not opening the inside.
Edited to 1 star. Manager is a complete douchebag. Do better, Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Showed up to have breakfast this morning like the last few times this past week, and the employee working told us we had to leave that the lobby wasn't open. We left and will not be back to this location. It was so rude and a bad start to our work day. If the drive thru was crazy crowded I could understand but we were literally his ONLY customers.
Restaurantji Recommends
Was just there, someone was in front of us, she told us she was waiting for a while and finally someone came. She took the lady’s order then she asked my friend and I if we were picking up an order and we said no we were ordering, and she just walked away. We thought that was very rude so we decided not to stay to order. We would have understood if she would communicated to “hold for a minute.” It’s not good customer service to walk away from a paying guest. Unfortunately we will not be going there again.
Service: 1
The new sandwich with the hot honey was not good...the brioche bun was way too big for what they put on it. Never will order again! The burnt church location is usually well staffed. Most know what they're doing..but, I stopped ordering my coffee with special instructions because it always gets messed up. Not sure why when I use the app and it's in black and white print..overall they do a decent job
Atmosphere: 3
Food: 2
Service: 3
So incredibly disappointed. I have been a loyal customer for over ten years. I get five-10 dozen per week. Every visit is worse than the last. Today is my day off and I wanted glazed and Bavarian donuts for myself and an order of snacking bacon. There was so much grease it got everywhere. It’s all the bed the box of donuts and the seat of my car. It was literally running out of the bag. The donuts taste like they are a week old and have virtually no glaze and no chocolate frosting. Yesterday it was pure chaos in the store. No one knew what they were doing. They sent customers back and forth from one end of the counter to the other over and over again. The staff seemed untrained and overwhelmed. There was no process, no efficiency and no sense of urgency. People cannot wait half an hour on donuts. I feel bad for the delivery drivers trying to pick up orders. They were treated so poorly. Everyone is trying to make a living. Snapping at your customers and disrespecting their time is not the way to build clientele. This location, in Bluffton, has been “hiring” a manager for seven years. I know plenty of qualified individuals who have applied and never been contacted. You would think they would have figured out by now, that you get what you pay for in a manager. Do better Dunkin!
Atmosphere: 1
Food: 1
Service: 1
Dirty tables and floors early in the morning. The sausage biscuit was okay but the 6 piece hash brown was missing a piece and was warm and soggy, just disappointing. The staff was very loud, yelling at each other and playing very loud music which is probably why they were yelling.
Atmosphere: 2
Food: 1
Service: 2
Went through the drive thru recently and got a dozen of donuts and an iced coffee. A wonderful young lady by the name of Madison talked to me over the speaker and she has wonderful customer service skills. The drive thru time was very fast, as it only took me 1 minute to receive my order from the restaurant. I give Dunkin’ Donuts at Burnt Church Road 6/5 stars. I WILL be returning again.
Atmosphere: 5
Food: 5
Service: 5
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