Worst Starbucks I’ve ever encountered. The drink was wrong 2x then acted like I was wrong when I just asked for my money back.
Melissa Plata
Very slow, was ignored for quite a bit then had a hair in my banana bread
Alison
My coffees are always amazing from this location and Lisa and the team always go out of their way to make things happen for the customers!! Much appreciated.
UPDATED: not too sure why employees get so upset if you find something that you enjoy, that’s not on the menu. It literally throws them for a loop if you ask for anything that’s not on the menu and then they make sure that you can’t get it the next time. I just don’t understand if you have the things to make drinks for people why make a big deal about it? I tend bar if I made a big deal every single time somebody ordered a drink or an item that wasn’t on the menu I can’t tell you how fast I would lose my job. It just doesn’t make sense when you pay $10 for a drink. If you find a drink that you like there is no reason why every other time you go in you can’t get it but then at other locations it’s no problem so you literally have to drive 30 minutes out of your way to go to a specific location where you actually have somebody that doesn’t mind the job they’re working. 👌🏼
Mike Sih
Ordered a dark roast which had to be brewed. The barista forgot about me and I had to ask her 10 minutes later for my coffee.
E Classyy
Great customer service from Katherine!!!!
Crystal Rayne
This place has really cleaned their act up over the last year. I've been a customer for many years but stopped coming in 2021 because the place was a free for all. I recently decided to give them another shot as time had passed and was pleasantly surprised. I walked into see a cute little free library for patrons to use and what I can only assume was the store manager? (tall blonde woman) was tidying up the lobby and exchanging pleasantries with everyone who walked through the door. It's about time, Starbucks! I'll definitely be back to this store!
La Maison
Thank you for an exceptional service provided by one of your baristas during my recent visit to Starbucks on Tuesday 11.26. Upon discussing my son's severe dairy allergies, she thoughtfully inquired whether the blender needed to be cleaned or washed, demonstrating a keen awareness of food safety protocols. Furthermore, when I ordered a Matcha Crème Frappuccino, she took immediate action by using a new blender to eliminate any risk of cross-contamination. Her diligence and commitment to my son's safety were truly commendable and made a significant impact on our experience. Such attention to detail not only ensures the well-being of customers with dietary restrictions but also reflects the high standards of service that Starbucks is known for. Thank you for fostering such an environment of care and professionalism.
Atmosphere: 5
Food: 5
Service: 5
Julie Ives
The drinks were made well and ready very quickly despite being a very busy time of the morning .
Hey lovN, this starbucks tooooo. ? Service was great and shot out to Sam and coworkers guys for doing the incredible work ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Rachael Upchurch
Amazing customer service experience today....in the drive thru. In my 46 years I experienced the most pleasant employee who would easily win the gold medal in the customer service Olympics. If a company as big as Starbucks has an employee that is as great as Sam then they should reward them and make sure they do whatever they need to do to keep them!
The team here is great. They're dealing with some equipment issues right now, but they got everyone's orders up in a timely fashion and maintained positive attitudes!
Be sure to tip them if you got good service. I know I did.
Atmosphere: 5
Service: 5
Janet Hohlwein
On point, as always … 10/10
Atmosphere: 5
Food: 5
Service: 5
Michelle Rivera
Classic Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Ben Herritage
Small but efficient. Not somewhere I’d hang out because of the size but it does the job. Friendly staff.
Atmosphere: 3
Food: 4
Service: 4
Kenya Rose
This is the BEST Starbucks in Bluffton. The staff here are so friendly and accommodating. Ordered ahead on the app but had issues with my daughter’s drink. Came in with my pregnant daughter and they made her drink exactly how she wanted. I had the new Lavender Latte and it was perfect.
Worst Starbucks I’ve ever encountered. The drink was wrong 2x then acted like I was wrong when I just asked for my money back.
Very slow, was ignored for quite a bit then had a hair in my banana bread
My coffees are always amazing from this location and Lisa and the team always go out of their way to make things happen for the customers!! Much appreciated.
UPDATED: not too sure why employees get so upset if you find something that you enjoy, that’s not on the menu. It literally throws them for a loop if you ask for anything that’s not on the menu and then they make sure that you can’t get it the next time. I just don’t understand if you have the things to make drinks for people why make a big deal about it? I tend bar if I made a big deal every single time somebody ordered a drink or an item that wasn’t on the menu I can’t tell you how fast I would lose my job. It just doesn’t make sense when you pay $10 for a drink. If you find a drink that you like there is no reason why every other time you go in you can’t get it but then at other locations it’s no problem so you literally have to drive 30 minutes out of your way to go to a specific location where you actually have somebody that doesn’t mind the job they’re working. 👌🏼
Ordered a dark roast which had to be brewed. The barista forgot about me and I had to ask her 10 minutes later for my coffee.
Great customer service from Katherine!!!!
This place has really cleaned their act up over the last year. I've been a customer for many years but stopped coming in 2021 because the place was a free for all. I recently decided to give them another shot as time had passed and was pleasantly surprised. I walked into see a cute little free library for patrons to use and what I can only assume was the store manager? (tall blonde woman) was tidying up the lobby and exchanging pleasantries with everyone who walked through the door. It's about time, Starbucks! I'll definitely be back to this store!
Thank you for an exceptional service provided by one of your baristas during my recent visit to Starbucks on Tuesday 11.26. Upon discussing my son's severe dairy allergies, she thoughtfully inquired whether the blender needed to be cleaned or washed, demonstrating a keen awareness of food safety protocols.
Furthermore, when I ordered a Matcha Crème Frappuccino, she took immediate action by using a new blender to eliminate any risk of cross-contamination. Her diligence and commitment to my son's safety were truly commendable and made a significant impact on our experience.
Such attention to detail not only ensures the well-being of customers with dietary restrictions but also reflects the high standards of service that Starbucks is known for.
Thank you for fostering such an environment of care and professionalism.
Atmosphere: 5
Food: 5
Service: 5
The drinks were made well and ready very quickly despite being a very busy time of the morning .
Service: 5
Recommended dishes: Starbucks Blonde Espresso Roast
Hey lovN, this starbucks tooooo. ? Service was great and shot out to Sam and coworkers guys for doing the incredible work ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service experience today....in the drive thru. In my 46 years I experienced the most pleasant employee who would easily win the gold medal in the customer service Olympics. If a company as big as Starbucks has an employee that is as great as Sam then they should reward them and make sure they do whatever they need to do to keep them!
Service: 5
Restaurantji Recommends
The team here is great. They're dealing with some equipment issues right now, but they got everyone's orders up in a timely fashion and maintained positive attitudes!
Be sure to tip them if you got good service. I know I did.
Atmosphere: 5
Service: 5
On point, as always … 10/10
Atmosphere: 5
Food: 5
Service: 5
Classic Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Small but efficient. Not somewhere I’d hang out because of the size but it does the job. Friendly staff.
Atmosphere: 3
Food: 4
Service: 4
This is the BEST Starbucks in Bluffton. The staff here are so friendly and accommodating. Ordered ahead on the app but had issues with my daughter’s drink. Came in with my pregnant daughter and they made her drink exactly how she wanted. I had the new Lavender Latte and it was perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Starbucks Blonde Espresso Roast
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