Food was all around great it was warm and toasty the customer service was also great since i had never been to a fire house sub i had lots of questions and they answered all my questions respectfully and in a nice calm manner for my first time at a fire house sub it was a great experience would recommend.
Atmosphere: 5
Food: 5
Service: 5
Clara Goodman
The food was great and service was awesome
Atmosphere: 5
Food: 5
Service: 5
Lauren Cale
Need to close at 845 if you're nor going to take orders. Waste of time.
Angela Furr
Best Firehouse Sub place . They take Pride in the Making of their SUBS....
Atmosphere: 5
Food: 5
Service: 5
Ridge Sears
Service is bad
2WheelGardener
The sandwiches as of late always seem little messy the bread almost every time is soggy idk why. The sandwiches still taste fine just don't want soggy bread.
Atmosphere: 4
Food: 3
Service: 3
Ed McCloud
Great food and service
Laurie Melton
Food was good. For me, it was a bit too warm in the building. Others seemed ok. So we took our food home as opposed to eating in house.
Atmosphere: 4
Food: 5
Service: 5
Archie Mack
Despite speedy customer service, this was just an ho-hum experience. Toaster oven was broken so I was told cheese on my sandwich would not be melted. Toilet in men's room did not flush adequately. Staff was alerted. These are basic things so I will probably give this place one more shot.
Atmosphere: 3
Food: 3
Service: 4
Della Pàxton
Great place to eat a lunch close to the Cayce / West Columbia
We placed an online order for a total of four sandwiches and three bags of chips. One of the sandwiches was incorrectly made but was correct on the receipt. All three bags of chips were missing from the sealed bag.When I entered the store, the female at the desk did not greet me in any manner. I picked up the bag assuming it was a complete order since it was sealed and in the pick up area.When I got home, I discovered the items were missing. I immediately contacted the store via phone. No one answered until the fifth try.A female answered, and I’m assuming she was the same person in the store. I did not see another person when I was there.The female stated, oh yes I meant to tell you to get your chips. The phone was abruptly ended when she said do you want to come back to get them tomorrow. I said no. I would just prefer a refund. She hung up. No thank you or goodbye or I’m sorry.I would have more understanding of the issue if it were busy. However she was leaning across the counter and appeared to be on a cell phone when I was there.This store is located very close to my neighborhood and I was excited to see the business come to the area.Sadly, the entire experience does not meet even the minimal expectations. I will only be returning to get the refund of the missing items.I understand the work force is limited and consumers can be difficult. I usually set my expectations low so I can be pleasantly surprised with good service. There was no excuse for this type of service.
Atmosphere: 1
Food: 2
Service: 1
Danielle Rockey
We had a very disappointing experience at Firehouse tonight. They didn't have the gluten free bread, which we only found out after we had ordered and they were about to make the food. We took our food to go since my husband didn't have anything to eat. The pictures included show what awaited our girls when they opened their grilled cheese containers. We were disappointed to say the least. My husband took the sandwiches in their containers back to the store to ask for a refund. We wanted the staff to see the poorly made food. After my husband put the food on the counter and asked for a refund, the only thing the manager on duty said was, "you can throw that away behind you." No apology or comment on the poor quality of the food. After my husband received the refund and was leaving the store, she proceeded to say, "I hope you don't bring your @-- back here." My husband and I will happily comply with her request.
Atmosphere: 1
Food: 1
Service: 1
Kenneth Williams
I generally like firehouse but this location is not good bad service
Juanita Orr
10 on this establishment. Food is good, service is good and atmosphere is good!Love this place. Best subs in town!!Kid-friendliness: Yes very kid friendly
Atmosphere: 5
Food: 5
Service: 5
bob hope
complete incompetence, they always get my order wrong. Why do i need to repeat it for you twice and you still getting everything wrong. Are these people stoned on shift?
Food was all around great it was warm and toasty the customer service was also great since i had never been to a fire house sub i had lots of questions and they answered all my questions respectfully and in a nice calm manner for my first time at a fire house sub it was a great experience would recommend.
Atmosphere: 5
Food: 5
Service: 5
The food was great and service was awesome
Atmosphere: 5
Food: 5
Service: 5
Need to close at 845 if you're nor going to take orders. Waste of time.
Best Firehouse Sub place . They take Pride in the Making of their SUBS....
Atmosphere: 5
Food: 5
Service: 5
Service is bad
The sandwiches as of late always seem little messy the bread almost every time is soggy idk why. The sandwiches still taste fine just don't want soggy bread.
Atmosphere: 4
Food: 3
Service: 3
Great food and service
Food was good. For me, it was a bit too warm in the building. Others seemed ok. So we took our food home as opposed to eating in house.
Atmosphere: 4
Food: 5
Service: 5
Despite speedy customer service, this was just an ho-hum experience. Toaster oven was broken so I was told cheese on my sandwich would not be melted. Toilet in men's room did not flush adequately. Staff was alerted. These are basic things so I will probably give this place one more shot.
Atmosphere: 3
Food: 3
Service: 4
Great place to eat a lunch close to the Cayce / West Columbia
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We placed an online order for a total of four sandwiches and three bags of chips. One of the sandwiches was incorrectly made but was correct on the receipt. All three bags of chips were missing from the sealed bag.When I entered the store, the female at the desk did not greet me in any manner. I picked up the bag assuming it was a complete order since it was sealed and in the pick up area.When I got home, I discovered the items were missing. I immediately contacted the store via phone. No one answered until the fifth try.A female answered, and I’m assuming she was the same person in the store. I did not see another person when I was there.The female stated, oh yes I meant to tell you to get your chips. The phone was abruptly ended when she said do you want to come back to get them tomorrow. I said no. I would just prefer a refund. She hung up. No thank you or goodbye or I’m sorry.I would have more understanding of the issue if it were busy. However she was leaning across the counter and appeared to be on a cell phone when I was there.This store is located very close to my neighborhood and I was excited to see the business come to the area.Sadly, the entire experience does not meet even the minimal expectations. I will only be returning to get the refund of the missing items.I understand the work force is limited and consumers can be difficult. I usually set my expectations low so I can be pleasantly surprised with good service. There was no excuse for this type of service.
Atmosphere: 1
Food: 2
Service: 1
We had a very disappointing experience at Firehouse tonight. They didn't have the gluten free bread, which we only found out after we had ordered and they were about to make the food. We took our food to go since my husband didn't have anything to eat. The pictures included show what awaited our girls when they opened their grilled cheese containers. We were disappointed to say the least. My husband took the sandwiches in their containers back to the store to ask for a refund. We wanted the staff to see the poorly made food. After my husband put the food on the counter and asked for a refund, the only thing the manager on duty said was, "you can throw that away behind you." No apology or comment on the poor quality of the food. After my husband received the refund and was leaving the store, she proceeded to say, "I hope you don't bring your @-- back here." My husband and I will happily comply with her request.
Atmosphere: 1
Food: 1
Service: 1
I generally like firehouse but this location is not good bad service
10 on this establishment. Food is good, service is good and atmosphere is good!Love this place. Best subs in town!!Kid-friendliness: Yes very kid friendly
Atmosphere: 5
Food: 5
Service: 5
complete incompetence, they always get my order wrong. Why do i need to repeat it for you twice and you still getting everything wrong. Are these people stoned on shift?
Atmosphere: 1
Food: 1
Service: 1