Arby's
341 Folly Rd, Charleston
(843) 795-1409
Recent Reviews
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Man this Arby’s has really gone down hill. They messed me up twice this week. The first time I went and they had a guy in the parking lot letting people know that they didn’t have any roast beef. OK, so things happen. No problem. Then about four day later I stopped by at 10:30pm to grab a quick bite via the drive thru. All of the lights were on. I drive up and someone immediately says, “Hi, order when ready (or something similar)”. So I try to order and no one answers. I ask for help a few times without a response then pull up to the window. Looking inside everyone was busts cleaning up and ignoring the drive thru . OK, so if your closed cut your dang lights off and don’t greet people at the drive thru.
We’ll to make matters worst, this very Google business states that they close at 11pm. Not 10 or 10:30pm. So in my opinion the people were just lazy and trying to get out of there early to go home. It’ll be a long time now before I take another chance on this Arby’s.
Service: 1
Loved it
Atmosphere: 5
Food: 5
Service: 5
Clean and hot food
Atmosphere: 5
Food: 5
Service: 5
The Drive-through is atrocious, someone needs to clean it up. I felt very nervous about hitting parts of it that was broken. After ordering mac & cheese I go to the window and pay. I wait around four minutes and I’m told that they are out of mac & cheese. I then had to wait another three minutes to get a refund. And this is why people talk. Smack about Arby’s because come on the mac & cheese is a special release and you’re out.
Atmosphere: 1
Food: 1
Service: 1
This location has been completely turned around! My food is always perfect now and employees are so hospitable. Today, I wasn’t able to pick up my online order and they actually called me! They said it was still there and asked if everything was ok. I could never imagine a fast food place calling a customer to check on this. Love love these employees!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
The GM was in the store today, he was one of the best customer service people I have ever met. So kind, multiple employees greeted us with a smile :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Curly Fries, Roast Beef
The shift manager there now is great! Very hard working and professional! The food is always ready within 10 minutes of placing my online pickup! Roast beef can be hit or miss but has been fantastic lately as it is supposed to be. Old school Arby's taste.
Food: 5
Service: 5
Good, fresh food, friendly staff, clean restaurant. Bingo.
I came for the first time since I wasnt in the mood for breakfast food next door at Wendy's. I saw the horrible reviews but I was too hungry and every other Arby's is good. It was a couple minutes past ten am. I knocked on the door. It was still locked. Someone at the front counter ignored me since they werent ready. I walked away. Maybe they did me a favor. This is why America is in collapse.
Atmosphere: 1
Food: 1
Service: 1
Honestly, curly fries and milkshakes are all I need
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Arby's Signature Sandwiches, Arby's Beef & Cheddar, Roast Beef
Restaurantji Recommends
Placed an online order. Walked in to pick it up. There were only two employees working. They had great attitudes and were holding it down.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Potato Cakes, Curly Fries, Roast Beef
Service and food were excellent
Atmosphere: 5
Food: 5
Service: 5
Dai’Shaun is FABULOUS!!! I love this place
Atmosphere: 5
Food: 5
Service: 5
Clean. Friendly service. Food came fast and hot. Pleasant lunch experience.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Chicken hard
Atmosphere: 4
Food: 3
Service: 4
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