Arby's

341 Folly Rd, Charleston
(843) 795-1409

Recent Reviews

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Jenna J

They are fast, and the workers here are great, they always make online ordering easy and convenient here. I love them. Thank you guys.

Atmosphere: 5

Food: 5

Service: 5

Jennifer R. Hill

Because of an allergy, I requested ingredients in their special burger sauce. Found out it included tomatoes and informed an employee of the issue. She immediately remade my hamburger without the special sauce.
Crinkle cut fries were cooked to perfection!

Atmosphere: 5

Food: 5

Service: 5

Shawn Ford

Very friendly staff and good hot food

John Williams

Well apparently the drive-thru doesn't work at 11:39 October 28th tell you to come inside because they can't take your order, I guess we'll just drive over to Wendy's. The reviews are true, stay clear from this place apparently got a bunch of incompetent people that do not know how to run. This seems to be a habit with Arby's and all the money they're charging for this crap you think it would be better you think corporate or somebody had manager needs to get off their butt and start doing their job check on these places.

Atmosphere: 1

Food: 1

Service: 1

James Henderson

Getting better! New manager doing good!

Atmosphere: 5

Food: 4

Service: 4

Frank Butler

Its good.

Atmosphere: 4

Food: 4

Service: 3

Ricky Jones

I went in This restaurant to get a gyro on 8/12/25. The woman at the register said that they didn't have any gyros So I ordered the chicken bacon is Swiss combo. The woman at the register acted like she didn't even want to be there. All of the sauces were out at the dispensers. Same woman walked by pick something up off of the table and threw it from 5 ft away into the trash can because she was too lazy to walk over to it to drop it in there. Come on Arby's you can do better. Hire people that greet their customers nicely and act like they want to work there. I will not be back for a while. The chicken on my sandwich was overcooked but the crinkle fries were great.

Follow up review. 9/12/25
⭐⭐⭐⭐⭐. Five star review
My girlfriend and I decided to go try this Arby's again. I must say that place has done a complete 180° turn for the better! The cashier was super friendly and the food was excellent and all of the condiments were full. They were well staffed to handle a lot of orders if need be because they had two people making the sandwiches and one person at the drive-thru in one person at the dine-In counter. It was pajama day today so all of the employees got to wear their pajamas to work which I thought was really neato. I got a kick out of that I must say. While we were dining in the employees did a little employee pep chant dialog which I thought was awesome as well. You have a great group of employees working in there now and it shows!! Thank you to the owner for sending me a free sandwich card for my next visit due to my not so great experience that I wrote about in my previous review. Thank you owner for valuing my review and taking the time to make it right. To anyone who had a not so good experience I would highly recommend that you try going there now. You will be quite surprised!

Atmosphere: 2

Food: 2

Service: 2

Chris Keel

Man this Arby’s has really gone down hill. They messed me up twice this week. The first time I went and they had a guy in the parking lot letting people know that they didn’t have any roast beef. OK, so things happen. No problem. Then about four day later I stopped by at 10:30pm to grab a quick bite via the drive thru. All of the lights were on. I drive up and someone immediately says, “Hi, order when ready (or something similar)”. So I try to order and no one answers. I ask for help a few times without a response then pull up to the window. Looking inside everyone was busts cleaning up and ignoring the drive thru . OK, so if your closed cut your dang lights off and don’t greet people at the drive thru.

We’ll to make matters worst, this very Google business states that they close at 11pm. Not 10 or 10:30pm. So in my opinion the people were just lazy and trying to get out of there early to go home. It’ll be a long time now before I take another chance on this Arby’s.

Service: 1

Robert Robinson

Loved it

Atmosphere: 5

Food: 5

Service: 5

Jerry Mershon

Clean and hot food

Atmosphere: 5

Food: 5

Service: 5

ChsFinest

The Drive-through is atrocious, someone needs to clean it up. I felt very nervous about hitting parts of it that was broken. After ordering mac & cheese I go to the window and pay. I wait around four minutes and I’m told that they are out of mac & cheese. I then had to wait another three minutes to get a refund. And this is why people talk. Smack about Arby’s because come on the mac & cheese is a special release and you’re out.

Atmosphere: 1

Food: 1

Service: 1

Joni A

This location has been completely turned around! My food is always perfect now and employees are so hospitable. Today, I wasn’t able to pick up my online order and they actually called me! They said it was still there and asked if everything was ok. I could never imagine a fast food place calling a customer to check on this. Love love these employees!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef

Meg McDaniel

The GM was in the store today, he was one of the best customer service people I have ever met. So kind, multiple employees greeted us with a smile :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Arby's Signature Sandwiches, Curly Fries, Roast Beef

John Wehunt

The shift manager there now is great! Very hard working and professional! The food is always ready within 10 minutes of placing my online pickup! Roast beef can be hit or miss but has been fantastic lately as it is supposed to be. Old school Arby's taste.

Food: 5

Service: 5

MarionNCreviews

Good, fresh food, friendly staff, clean restaurant. Bingo.

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