Coastal Crust James Island

They have the best gluten free homemade crust!! Highly recommend this place for my fellow GF friends. You can pick whichever pizza to have it made with the GF crust. Service was great too.

Dietary restrictions: Gluten free

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gluten Free Pepperoni Pizza

Awesome pizza, got the special pie. Staff was great and loved the atmosphere

Atmosphere: 5

Food: 5

Service: 5

The best pizza I have had.

Atmosphere: 5

Food: 5

Service: 5

DO NOT GO HERE — Listed on Find My Gluten Free because they offer a gluten free crust. Most places that offer a GF crust also slide a sheet of foil or a clean tray in the pizza oven to keep the pizza from touching the glutened surface. Even though it said online that they would do this, the chef refused to accommodate by placing aluminum foil or making any reasonable effort.

If they offer a gluten free crust, they should be able to take the extra millimeter of effort to put the pizza on a piece of aluminum foil in the oven. Incredibly disappointing. We went to The Harlow down the block instead & they were incredibly accommodating & even have a separate fryer.

I never understand a chef that refuses to accommodate for their guests. Go to The Harlow instead & take your money elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Great pizza and calzones! Outside has an area for the kids to play soccer. Great place to grab a beer.

Atmosphere: 5

Food: 5

Service: 5

This is now my favorite casual spot to eat lunch. I don’t live anywhere close to it but I’m willing to drive 20 min to eat there again!

Atmosphere: 5

Food: 5

Service: 5

Great food, bad service. Looks like you have to sit outside to get some attention. All the servers were nice, the food was good, and the place is nice but not worth the waiting.

Atmosphere: 3

Food: 5

Service: 1

Walked in 8 min before closing not knowing until I walked in and was treated better than most places that still had 4 hours to go . Excellent service indeed with good pizza as well. I'm very pleased i found coastal crust tonight and will be back for sure

Atmosphere: 5

Food: 5

Service: 5

Pizza was very good!

Atmosphere: 3

Food: 5

Service: 4

We have a three year-old so the area outside for them to run around is what makes this place worth going to because the pizza really isn’t that good. If you don’t tell them to leave the pizza in for a few minutes extra, you’ll end up getting a soggy pizza. Even after telling them it’s still about 50 50 u get a decent pizza. Go enjoy a beer and let your little ones run around. That’s what it’s about. Don’t go for the pizza. Maybe they’ll read this and step the game up ,I hope so cause I love pizza.

Atmosphere: 5

Food: 1

Service: 4

I phoned in an order today and a pleasant, but seemingly new employee took my order. I thought it was odd when I told her what kind of pizza I wanted (but wasn’t finished ordering) she asked for my name and my phone number. I did give her the information, but immediately said i want to order two additional items. She said ok and I ordered a second, but different pizza and an appetizer. The young lady was eager to get back to pressing work, but I had to quickly ask how long until the food is ready before she hung up. she asked some other employee the current wait time and given it was 6pm on a Friday, a 45 minute wait is not unreasonable. I made the 15 minute drive to their location on James Island. When I got inside it became evident that they did not place the complete order. This was not an online order, but a phoned-in order. Mistakes happen. I get it. But how you react or recover from the mistake is how I measure service, and this was a failure. The pleasant young lady at the front desk went hunting for the food first. It took five to ten minutes, and she told me that the food was not made. She, and rightfully so, asked, what appeared to be a manager, for the food to be made on the fly. The young man said “I am not making food on the fly”, and they were going to go on with making my additional food. I had to interrupt and ask how long will it be and was told 25 to 35 minutes. At this point, the manager, if trained properly, should be situationally aware that his crew owns this mistake and should promptly try to fix this. There was no offer to expedite the missing food. There was no offer of a drink or a portion of the food to be discounted or free. There was no offer to remake the pizza that was going to be sitting out for the next 40 to 50 minutes (drive home time added). I told them to keep their pizza and walked out of the restaurant.

Fifteen minutes later (at home) I receive a call from them telling me that my food is ready. I explained to the young lady on the phone that I told them in the restaurant that I was not going to wait and did not want the food. Fair enough it was busy and noisy and said she did not hear me.

Coastal Crust needs to train its employees and management staff on how to handle mistakes. They will happen. And it’s a shame, because I was really looking forward to their delicious pizza.

Atmosphere: 3

Food: 5

Service: 1

Didn't eat here but enjoyed the cheerful atmosphere and great staff. Sat at the bar and had a beer. Pizza looked and smelled good so will have to return.

Atmosphere: 5

Service: 5

Live right here and come all the time. It's great.

Kid-friendliness: It is

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cast Iron Cookie, Meatball Ricotta

It's the second time I've visited this place and I found the food even more delicious, in fact the pizza is too good, the ravioli (which they told me were new on the menu) spectacular, the cookie with ice cream, even the craft beer, everything I loved it, every time I return to Charleston I will be there for sure…

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fig and Prosciutto Pizza, The Grandma Pizza, Cast Iron Cookie, Bread Service

Walked in for a quick slice and got a fantastically unexpected experience. The staff were kind and gave top-notch service. The food and drinks were simply ?? delectable. Will definitely be back!

Atmosphere: 5

Food: 5

Service: 5