I bought 2........LITERALLY 2 doughnuts. I gave them a $20. I got the receipt and it cost me $15 it said. I went back and asked how much they are and I was told $1.99. I got back $4.02 back. I know what the receipt said before I threw it away. Someone must have pocketed or charged me for something else š”š”š”š”
Atmosphere: 1
Food: 1
Service: 1
Carey Shea
Got munchkins, delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin Doughnuts
Mackayla Wilson
Very rude staff member. I am not one to complain - especially since I fly every single week through CHS and know it can be stressful being up so early. However, there is a better way to treat customers. I decided to go through Dunkin in the airport. I was the only one in line, so it wasnāt very busy. I asked for a Nitro Cold Brew - which is listed on the menu. The woman wearing pink for the morning shift on 9/19/2024 got very defensive and explained that the nitro is more potent and does not come with ice. I responded with, ā OK Great! That is what Iām looking for. Iāll take the Nitro cold brew.ā She then responded, āit doesnāt come with ice so do you want a cold brew or the nitro?ā I then stated again that I would take the nitro cold brew as listed on the menu. She then said, āit doesnāt come with ice!ā When I responded with, āis it not a cold brew like stated on the menu just without ice?ā She turned to her coworker and said, āit isnāt hot - this lady isnāt listeningā and walked away from taking my order. The next coworker that came to take my order had no issue when I asked for the Nitro cold brew if they had it. Please see the picture of my Nitro Cold Brew with no ice. Not sure what the issue was, but she definitely was not the picture of customer service and was very rude.
Atmosphere: 1
Food: 1
Service: 1
Nicole D'Ambrose
Came in on 9/5 afternoon and ordered a latte. Coffee didnāt taste right and I get the same drink at least once a week. Kindly asked them to remake it-which is something I never do, and the staff was disgusted I had even asked. I had to talk them into it since the drink is overpriced to begin with. The attitudes surrounding this is absurd. Not asking for a free drink. Just asking for kindness to be spread.
Atmosphere: 1
Food: 3
Service: 1
Krista Garrand
This location needs to seriously readjust their staffing decisions. This morning around 8:30am we stopped by and weāre surprised to see that only one person was working. This one lady was taking orders and making everything herself. There was a very long line as you can imagine. She was very sweet but really seemed so tired. We asked her why she was alone and she told us that the other employee was taking their break. She also said sheās by herself often and that itās okay. It was sad. Itās not okay. Do better Dunkin. This is way too much for one person.
Atmosphere: 4
Food: 5
Service: 1
Alesya Vasilenko
Rude staff.
Service: 1
Xavaier Wescott
I'm not much of a doughnut type of person anymore, but thereās other options for breakfast. The is adequate and will do if you haven't any other options. The matcha hot tea is great. The is usually quick and friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Apple Fritter, Bagels, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Croissant, English Muffin, Coffee Roll, Sausage Egg and Cheese
David Packer
Long line and very disorganized. They messed up our order, just further adding to the amount of time everything took. Apparently messed up someone elseās since they were giving away a free iced coffee they screwed up. This experience seems pretty standard for an airport though
Vegetarian options: Can find something vegetarian there. Donāt think there is any vegan but not sure.
Parking: Umm itās in the airport near gates to board flightsā¦
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Bagels, Sausage Egg and Cheese, Egg and Cheese
Elaine Reuss
Employees were in a bad mood and so impolite. After waiting almost 10 minutes on the line I was told they couldnāt make hot latte and did not have an empanada. Didnāt even bother to suggest what they had available. Terrible customer experience.
Atmosphere: 1
Food: 1
Service: 1
Allen Yeh
Super rude this morning. I ordered a cold brew nitro, and when they asked me what size I said medium.Waiting for over ten minutes with multiple other people served that were in line being me. They ask what I was waiting for. I told them a medium nitro cold brew.She proceeds to give me a medium could brew and I say "I asked for nitro" she says "they don't come in medium."Something that when I ordered she could have told me but didn't bother and was really rude about it.
Employees were in a bad mood and so impolite. After waiting almost 10 minutes on the line I was told they couldnāt make hot latte and did not have an empanada. Didnāt even bother to suggest what they had available. Terrible customer experience.
Atmosphere: 1
Food: 1
Service: 1
Ed Pizza
If youāve been to one Dunkin Donuts your seen them all.Basically this airport location is a smaller version of the usual stores.Staff was good but Iām not used to asking for sweetener when I order and them handing me the coffee with the sweetener on the lid for self service.Also, they do not participate in the Dunkin Donut reward program nor to they accept the Dunkin Donut app.The staff member said āitās because of the airportā but I wasnāt convinced.All in all a good cup of coffee as always.
Atmosphere: 4
Food: 5
Service: 5
Reuben Villa
Hardworking staff makes the airport a little less stressful
I bought 2........LITERALLY 2 doughnuts. I gave them a $20. I got the receipt and it cost me $15 it said. I went back and asked how much they are and I was told $1.99. I got back $4.02 back. I know what the receipt said before I threw it away. Someone must have pocketed or charged me for something else š”š”š”š”
Atmosphere: 1
Food: 1
Service: 1
Got munchkins, delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin Doughnuts
Very rude staff member. I am not one to complain - especially since I fly every single week through CHS and know it can be stressful being up so early. However, there is a better way to treat customers. I decided to go through Dunkin in the airport. I was the only one in line, so it wasnāt very busy. I asked for a Nitro Cold Brew - which is listed on the menu. The woman wearing pink for the morning shift on 9/19/2024 got very defensive and explained that the nitro is more potent and does not come with ice. I responded with, ā OK Great! That is what Iām looking for. Iāll take the Nitro cold brew.ā She then responded, āit doesnāt come with ice so do you want a cold brew or the nitro?ā I then stated again that I would take the nitro cold brew as listed on the menu. She then said, āit doesnāt come with ice!ā When I responded with, āis it not a cold brew like stated on the menu just without ice?ā She turned to her coworker and said, āit isnāt hot - this lady isnāt listeningā and walked away from taking my order. The next coworker that came to take my order had no issue when I asked for the Nitro cold brew if they had it. Please see the picture of my Nitro Cold Brew with no ice. Not sure what the issue was, but she definitely was not the picture of customer service and was very rude.
Atmosphere: 1
Food: 1
Service: 1
Came in on 9/5 afternoon and ordered a latte. Coffee didnāt taste right and I get the same drink at least once a week. Kindly asked them to remake it-which is something I never do, and the staff was disgusted I had even asked. I had to talk them into it since the drink is overpriced to begin with. The attitudes surrounding this is absurd. Not asking for a free drink. Just asking for kindness to be spread.
Atmosphere: 1
Food: 3
Service: 1
This location needs to seriously readjust their staffing decisions. This morning around 8:30am we stopped by and weāre surprised to see that only one person was working. This one lady was taking orders and making everything herself. There was a very long line as you can imagine. She was very sweet but really seemed so tired. We asked her why she was alone and she told us that the other employee was taking their break. She also said sheās by herself often and that itās okay. It was sad. Itās not okay. Do better Dunkin. This is way too much for one person.
Atmosphere: 4
Food: 5
Service: 1
Rude staff.
Service: 1
I'm not much of a doughnut type of person anymore, but thereās other options for breakfast. The is adequate and will do if you haven't any other options. The matcha hot tea is great. The is usually quick and friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Apple Fritter, Bagels, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Croissant, English Muffin, Coffee Roll, Sausage Egg and Cheese
Long line and very disorganized. They messed up our order, just further adding to the amount of time everything took. Apparently messed up someone elseās since they were giving away a free iced coffee they screwed up. This experience seems pretty standard for an airport though
Vegetarian options: Can find something vegetarian there. Donāt think there is any vegan but not sure.
Parking: Umm itās in the airport near gates to board flightsā¦
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Bagels, Sausage Egg and Cheese, Egg and Cheese
Employees were in a bad mood and so impolite. After waiting almost 10 minutes on the line I was told they couldnāt make hot latte and did not have an empanada. Didnāt even bother to suggest what they had available. Terrible customer experience.
Atmosphere: 1
Food: 1
Service: 1
Super rude this morning. I ordered a cold brew nitro, and when they asked me what size I said medium.Waiting for over ten minutes with multiple other people served that were in line being me. They ask what I was waiting for. I told them a medium nitro cold brew.She proceeds to give me a medium could brew and I say "I asked for nitro" she says "they don't come in medium."Something that when I ordered she could have told me but didn't bother and was really rude about it.
Food: 3
Service: 1
Restaurantji Recommends
Employees were in a bad mood and so impolite. After waiting almost 10 minutes on the line I was told they couldnāt make hot latte and did not have an empanada. Didnāt even bother to suggest what they had available. Terrible customer experience.
Atmosphere: 1
Food: 1
Service: 1
If youāve been to one Dunkin Donuts your seen them all.Basically this airport location is a smaller version of the usual stores.Staff was good but Iām not used to asking for sweetener when I order and them handing me the coffee with the sweetener on the lid for self service.Also, they do not participate in the Dunkin Donut reward program nor to they accept the Dunkin Donut app.The staff member said āitās because of the airportā but I wasnāt convinced.All in all a good cup of coffee as always.
Atmosphere: 4
Food: 5
Service: 5
Hardworking staff makes the airport a little less stressful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Liked them. Fast service and fresh donuts.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Dunkin Doughnuts
Have the best customer
Atmosphere: 5
Food: 5
Service: 5
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