Firehouse Subs in Charleston

“The customer service provided by Russell and his team was phenomenal. I placed a large online order for a work function and chose for it to be delivered. Russ called me as the Uber Eats Direct system was putting a 3 hour timeline on it but he was able to do the order right then. I asked him to prepare it and I would either come get it myself or see if Uber Eats would update the system. Since the system did not update and would still wait the 2.5 hours to deliver, I went to pick it up myself. When i returned to the hotel to divvy out the order, we realized a sandwich was missing. I called the store to ask them prepare the missing sandwich as I was on my way to pick it up- they asked what hotel and Russ delivered it personally. Minus the UberEats merchant system issues, I appreciate the excellent customer service that Russ and the team provided me. Wonderful!“

“Exceptional service !!’The tall african American with dreads was amazing was clearly in management and runs a tight ship. I apologize for not getting his name but he has the crew being polite and doing an amazing job. Better experience than a few years ago.“