Firehouse Subs West Ashley

walked in and waited like 5 minutes while the employees didn't acknowledge us
I'm sure they're getting paid next to nothing but like they need to get some management in and more employees
the other day we waited about 20 minutes for our order
sucks because I like the food
I really hope it improves !

Staff is so friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

This store is a go to!!! Always super helpful and friendly. I needed to add something to a delivery order last minute and they accommodate without hesitation. Kudos to the friendly staff!

Food: 5

Service: 5

Bryant J is always professional and pleasant!

Vegetarian options: Love the veggie subs

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero

Staff here has no sense of urgency whatsoever. Don’t come here unless you have time to waste.

Atmosphere: 2

Food: 3

Service: 1

Not sure where it said I didn't like your food?! I liked everything about the staff and menu and was treated extremely well by the staff.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: New York Steamer

Hampton the cashier was a doll at the Ashley River Charleston location. Speedy and accommodating!! Very clean.

Atmosphere: 5

Food: 5

Service: 5

Excellent customer service and wonderful teamwork

Parking: Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

The food was nothing but amazing. Staff was very warm and welcoming except for Hampton the shift leader. His attitude is very off and he picks and chooses who he greets and when he feels like opening his mouth. Other than that no complaints.

Atmosphere: 3

Food: 5

Service: 2

There was a screw in my sandwich. That’s all you need to know.

Atmosphere: 1

Food: 1

Service: 1

I made an order online, I got charged 30+ dollars and when I get to the location, the doors were closed and no one attending inside. I contacted customer service to get the money back and they only limited themselves saying the location will contact me, this was months ago, and I have never received anything from them.

I ordered 3 sandwiches which took 40 minutes to prepare and was mid asf. They super cool though.

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Italian

I placed an order for me and my workers. I went to go pick it up at the time. That showed on the internet. They hadn't even started making my order a few minutes later. A short lady tells me it will be two minutes because we have to make stuffing.Okay no worries.... 2 minutes turned into 27 minutes. Got my sandwiches for the sandwich to be cold? And the stuffing to be crunchy, unbelievable... It was my fault. I should have canceled when the manager is at the table messing with her man. What has society come to? You can't get a decent sandwich anymore... Despicable

Atmosphere: 1

Food: 1

Service: 1

Great service and great food. That was 4 years ago. Now the service is not as good. And I recently got violently ill. I reached out to firehouse to tell them about the issue, they said they would call me and I haven't gotten a call yet. That was October 25. The meat on my sandwich was bad (my boyfriend kept saying something smelled horrible) but I ate it. I have over 5,000 on their app. I eat here frequently, but after this experience. I'm not sure how to feel.

Atmosphere: 2

Food: 2

Service: 3

The floor was littered with debris

Atmosphere: 1

Food: 4

Service: 5